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April 2024 by Scot Mazur
On an order from 4/7/2024 that was delivered by Doordash was missing an item and when contacting Potbelly they point the finger to Doordash, that then pointed back to Potbelly. 3 messages left for corporate potbelly also with no reply adds to the frustration. What is clear is that neither wishes to take any responsibility or to make an effort to reimburse a college student for messing up my order, and customer service seems to be very low on their priorities. BUYER BEWARE!Spent $25 for a lunch for one person, having to add stuff I didn't want just to get the delivery threshold, and the shake that I ordered which wasn't even wanted did not get delivered. Although the straw and cup for the shake was. If there wasn't the run around and finger pointing and they would have just tried to fix the situation,.like most restaurants do when a mistake happens, that would have atleast made a difference in overall perspective about Potbellys.
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March 2024 by N7 Mute
Refused service for military members. Will never support a business that doesn't support our military.
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February 2024 by Chirko Telhin
it tastes good, i did however find several long thin strips of plastic in my ham sandwich…
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February 2024 by Johnny “Johnny” Oliver II
Man…….This place is awesome!!! First time eating here and the food is SUPER LEGIT!! Service is excellent and welcoming. Can barely finish because these sandwiches are huge!!! Highly recommended!!!
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January 2024 by Michael Ray
I come from California and the best sandwich option we have is Jersey mikes where I live. First time I get a sandwich here it is literally transformative. I’ve NEVER had a sandwich as good as this. This is THE BOMB!
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January 2024 by Mikaela Haas
One of the workers named Jacob Bollhorst makes the best sandwiches and always makes sure I have a great experience.
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December 2023 by hey bub
I got a blt with avocado with no tomato and it showed up with just bacon and bread, truly not worth the $20 I paid for a giant. This has happened multiple times now so I chose to make a review this time.
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September 2023 by Joanne Pope
Placed a large lunch order online to be delivered the following day. The store was super helpful and very accommodating with all of my questions and requests! Anyone who places large orders knows just how nerve-wracking it can be when using an establishment for the first time...well, no need to fear with Samantha and her team. The food was delivered on time, as ordered and with a smile!!
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September 2023 by Katie Maney
We placed a catering order for our first Purdue tailgate. It was perfect! The food was delicious, and they were even willing to accommodate a last-minute change to delivery. We will definitely be ordering from them again when we are in town. Thank you!
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September 2023 by Ben Fowler
My timed mobile order was ready half an hour late, and I wasn't even the least bit surprised. That's just business as usual here. Do yourself a favor and go to one of the many nearby restaurants instead.
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September 2023 by Ryan Blech
I ordered take out from here an hour before closing today and they were prioritizing cleaning over taking care of their customers. There were about 5 or 6 of us waiting at the counter with 3 orders ready. When we tried to get their attention because we saw our order and had been waiting for 15 minutes looking at my cold food, they said “we are working on the take out orders can you not”. After they finished cleaning they handed me my food, except by slamming it on the counter along with the person waiting next to me. All that hassle to find out they got both my orders wrong. I won’t be coming back here.
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September 2023 by Gabby Krist
I tried to call corporate today about this because I just got the rudest service from this potbelly’s. There were multiple orders ready and I saw mine. When I tried to get their attention that I’ve been waiting there for ten minutes looking at my order, they looked at me and then just kept on doing what they were doing. This is terrible service and I will not be coming back.
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September 2023 by Quinn Yocum
Waited 2 hours for my food just to be told I could apply for a refund. The manager was too scared to tell the crowd of people that they were too backed up. Didn’t get my refund either.
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August 2023 by Suzanne Nicolas
We had them cater a lunch party on the Friday before classes started. The order was correct. Everyone enjoyed the food. The delivery driver was exceptional on making sure she had the right directions and where she could park. And she was about 10 minutes early on an incredibly busy day in the area.
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May 2023 by Erica
I've lived in large cities for a long time and have never been to a Potbelly. Any other Potbelly I go to will have to live up to this one. Everyone loved what they ordered. My salad was delicious and the employees making the sandwiches are really, really nice. I really appreciate the time they took to understand my picky child and were so friendly to us. We'll definitely be back and I hope the employees tonight know they are really customer service experts.Kid-friendliness: Accommodating to my child's picky tastes
