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April 2024 by Beau Patton
Stephanie was very awesome and helpful and great customer service
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April 2024 by Jason Disinger
Staff are fantastic. Toni and Stephanie are friendly, professional, and helpful. Facility is clean, secure, and convenient. Highly recommend.
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April 2024 by Edgar Sebastian
I had a wonderful experience with Toni and Stephanie. I highly recommend.
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December 2023 by Jasmine Henry
New owners are horrible. Raising prices on units when you have a signed contract. Watch your rates and what they charge you. No one will ever be available by phone, and they provide very little help in person. The manager Trisha is rude and hangs up on customersMight I add, they're EXTREMELY DECEITFUL. I SIGNED A CONTRACT 09/29 (WHEN THEY FIRST TOOK OVER) WITH MY PRICE THAT I WAS PAYING FOR 2 YEARS. THEY CLAIMED THEY SENT ME A LETTER VIA MAIL ON 10/01/23 STATING THAT MY PRICE WOULD CHANGE. NO NEW CONTRACT SIGNED OR ANYTHING. I ALSO QUESTIONED WHY THEY SENT A LETTER WHEN EVERYTHING HAS BEEN COMMUNICATED VIA EMAIL (CONTRACT ALSO SAYS INCREASES OR CHANGES WOULD BE COMMUNICATED VIA EMAIL). YET THEY MAILED A LETTER OUT TWO DAYS AFTER I SIGNED A CONTRACT. THEY'RE EXCUSE...... ALL CONTRACTS ARE MONTH TO MONTH SO THEY CAN CHANGE WHAT THEY WHEN THEY WANT. THEY'RE SCAMMING CUSTOMERS
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December 2023 by Shilun Wu
They just keep raising their prices on the units. The staff there isn't helpful much when I couldn't get my unit to open since someone replaced my locks??? They have no idea what happened even though it's one of the locks they sold.
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November 2023 by Jerry Budd
The old owners were a bit better, this company could care less, they just want money. No pro-rating for move out like the old company would, forced insurance payments that "you need proof if you decline" but no one cares to see proof. it's all just directed at making you feel like you need to pay more for less. drive a bit further and find a better place.
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October 2023 by Phil Barajas
I typically do not write negative reviews, but this place is the worst and people need to be warned of the complete lack of respect for other people's property this company displayed. We have had our camper stored here for 5 years and it took only one week of new ownership by public storage for us to move to another facility. When they repainted the building, they completely covered our camper in overspray. No one bothered to call us to let us know the repaint was happening nor have we ever received a call from management with an apology. Also, there are other campers with the same issue, and I would be shocked if anyone from this lousy company called them. Also, they use the term "secured" storage very loosely as the gate to the facility had been left open for weeks so random people could come and go as they pleased. There are plenty of other storage options in town, so you don't have to deal with this mess.
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July 2023 by vt bridge
Zero star for the front desk lady. She is like why did u come in, get out.....pity for the owners. Advice to the owner: I understand the shortage of labor at this time but dont employ such person as they ruin ur future business.
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June 2023 by Luther Bustillos
Although I did not end up renting a unit, I was overall pleased with my experience. I explained what I would be needing the unit for and I was given options on what would work best for me. Josh was really helpful and thorough with his information that was provided. As previously mentioned, I did not end up renting a unit but could see myself doing so in the future. Highly recommend this property!
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June 2023 by David Nagy (ThatOneBrit)
Very nice staff, helped me get a storage unit quickly and easily and walked me through the whole process very well (first time getting a storage unit so I had many questions)
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June 2023 by Tank Keepers
Rude and way over priced acted better then everyone like they didnt work at a storage place got a 10 by 10 climate for less then they wanted for a 5 by 10 non climate look elsewhere
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May 2023 by Storm Spalding
Everyone here is really helpful. Josh is always nice and communicates efficiently. I recommend this store to all my friends and family.
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May 2023 by Frank Carrillo
Stopped by to talk to someone about the cost of renting as I need something close to campus. They were very knowledgeable and answered all my questions.
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April 2023 by Accented Wanderer
1. Rate increase from $73 to $140 gave a bad taste at my last year ever renting at this place.2. Wanted us to rent more when no one is renting, and wanted us out as soon as it gets filled bc we paid so little.The manger never mentions robbery-style price increase when moving in, nor mentioned anything about it. Though may left inside terms of service, this practice left me a terrible impression while being a long term tenant.Glad I am leaving this place forever and never to return again. if you are new, consider this, can you take the random price hit when it is your unlucky day?I suggest try Klondike Storage. More transparent pricing and always rented out.
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April 2023 by Linda Brouns
Staff was very candid, helpful, and knowledgeable. The newer people said that they were newer but immediately escalated the questions that they couldn’t answer directly. We are very happy with our unit and the staff there!
