May 2018 by William M.
This is based on my experience. Been banking here for years, but corporate is treating me like it does not matter. Was double charged for a stove for $620.29 on March 5 that we were purchased from Lowes. This happened because we used Samsung pay and the cashier stated it did not go through. We then used our debit card. The next day we saw the double charge. Called the bank on March 6, the bank representative did a three call with Lowes accounting which confirmed that we only bought one stove and not two. The bank representative promptly removed the second charge. We thought this was done until yesterday, May 3rd when the second charge reappeared. We again promptly called the bank which we transferred to 4 different people whom seemed to careless and seem to forget and seem not to understand that it was a double charge and that we called and handled this two months ago. They stated this could take up to 2 weeks all the while my account is negative and I am unable to purchase medicine for my type 1 diabetic son and pay for bills. Please note this review is more for corporate Chase. The people at the physical bank have been polite and friendly when doing minor transactions such deposits or withdrawals.