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April 2024 by Dave White
They were extremely courteous and helped us. We felt welcomed every time. Naj and Raymond were resourceful and spent hours with us. Thank you for top notch customer service to the team at this location.
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March 2024 by Kim Smith
Ben using Fifth Third Bank for about 20 years and i'd have to say. I never thought it would come to the day that I think I'm gonna have to just change banks. I have had my account hacked and frauded 4 times since November 23. And this is just now march problem going on here with fifth third I think.
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February 2024 by Cody Buriff
I don’t understand the negative reviews I’m seeing here. I’ve been working with this branch for about 5 years, both personal and business banking, and been with 5/3 for about 18 years. I’ve never had anything but great customer service. Everyone is friendly, knows my name, and is super helpful. Naj is a rockstar, but really they are all great.
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January 2024 by JK
If you're a small business owner, please save yourself time and money by avoiding this bank and specific location. The manager/small business banker could care less about helping small businesses, contrary to the sales pitch. As the other reviews stated, horrendous customer service all around. This was our first encounter with Fifth Third and it will be the last.
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April 2023 by Taimur Mian
Had to go to have check images printed out. Teller was very condescending. Don't recommend this branch.
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February 2023 by Jay Pockyarath
5/3 is my bank and I am generally satisfied with their products and services. However, this particular branch is useless. The bankers there never want to help you. Every time I have gone there, I had left disappointed. They look for reasons not to help you.
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November 2022 by Gary Jefferies
Never a bad experience at this bank. Everyone is always friendly and eager to help.
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August 2022 by Rozet samer
The manager so rude, her name is Nash I believe, she literally don't know what she's doing.
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June 2022 by Tanja Roeller
The branch manager at the Westfield branch is very unprofessional and rude. Do yourself a favor and find another bank.
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May 2022 by Denny Johnson
Always great service with friendly people!
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January 2022 by Daniel Hensley
Went in one morning to see Alyssa. The otherwise nice and friendly teller at the counter. I simply asked her if I can buy a couple rolls of quarters from her. She said I can if I ever had an account with them. I knew I had a car loan from years ago. She couldn’t find my account information and then told me I can NOT buy quarters from them. I would need to be a customer.I guarantee I will NEVER be a customer from this point forward.
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January 2022 by FRANCISCO IBANEZ
Just went to this branch for a check deposit, I wasn’t greeted by the two tellers at the time, I fill out my information and proceed to the teller, for other reasons I wasn’t able to deposit the check, I have to wait there for someone else from work to arrive and while I was there waiting the two tellers were very polite and friendly with other customers, my thoughts are that because of my skin color I wasn’t treated the same way and feel discriminated, just my opinion, I live in the south side of Indy and I never feel that way before, I go to Southport Branch, Beech Grove and University of Indianapolis.
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July 2021 by Elizabeth Bitner
Excellent customer service. They we’re always very helpful with all my questions and concerns
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February 2021 by Amy Winegar DeRosa
I want to take the time to acknowledge one of the bank tellers who often assists me at this branch location. I believe her name is Kat. She was there about 4 years ago when my husband and I relocated here from out of state. She offers wonderful customer service, efficient, pleasant and has always called me by name. I appreciate those qualities and think that needs to be recognized.
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November 2020 by Ctnforever Fred
This is the WORST branch I've ever dealt with. For guys to understand how bad this branch is , I live less than 1 mile from the bank but I do prefer drive 10miles to Noblesville to bank. They just made me transfer my business account to Chase.NEVER 53 BANK AGAIN.
