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December 2023 by Kalos Sthenos
Great service & very hospitable! This is a great shop! Thank you for helping me service my vehicle!
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October 2023 by Alex Matushek
A store in shambles that lacks staffing and the ability to handle service requests in a timely fashion. Avoid requesting an appointment as they will call to reschedule and even the rescheduled appointment will be delayed.
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October 2023 by Bill T
Very nice Management, like anywhere getting help is a challenge, if u have experience on working with cars and trucks and want to make good money ask for Alisha
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August 2023 by Mithun Kukke
It all started with a regular wheel alignment appointment. I made the appointment for 6 PM on Jul 31, 2023 via their website and it got confirmed. I reach the store at 5:45PM and they are closed (lights out). I spoke to the person at the front desk and he apologized stating that the store closes at 6 PM and was not sure how the appointment got booked. I have a confirmation email from Firestone and also the timings on their website, google everywhere say they are open till 7PM weekdays. Guess they messed up there. I let it go and booked another appointment for Aug 2, 2023 at 10 AM. I ask my wife to take my vehicle and this time after 2 hrs they come back stating they cannot do the alignment because "COULD NOT PERFORM THE ALIGNMENT... AFTERMARKET MUD FLAPS ON THE REAR OBSTRUCT ALIGNMENT HEADS TO DO THE ALIGNMENT". I gave them permission to take off the mud flaps (How difficult is it to unscrew a couple of screws and take the mud flaps off) and now they are like "we don't have the time to take it off". Are you kidding me. This is the first time I heard an auto repair shop say this. I wasted 2 days at this store trying to get my wheels aligned.
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August 2023 by Cathy Caroselli
Absolutely the worst experience ever! Took our car for some diagnostic tests and they never called us. After days of being patient, we called and they said, yup it’s done. They literally did nothing the entire time to fix what we needed or even figure it out! I’ve used a lot of car repair shops around and this was a total joke! I was expecting such a great experience and was completely shocked at how unprofessional this was! I’ll tell as many people as I can to avoid this shop! Terrible
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July 2023 by Brandon Mitchell
Gotta say we're quite disappointed.We came in for an estimate on the breaks and we're told pads and rotors on the rear were $700. Thinking this wasn't the issue, we asked several times what about the front and were told they were in perfect shape.Well, come to find out, the rear didn't need replaced but the front pads were completely bare and needed replaced.Doesn't feel good to go to a national name mechanic shop and feel not only are prices quite higher than competitors but they were unequivocally wrong on the issue.It's getting harder and harder every day to find good and honest companies to work with.Service: Brakes
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May 2023 by Robert Smith
Did a great job on our tires
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May 2023 by Steven Wayne
I was going to change the oil myself (Retired aircraft mechanic), but I had to take a car in to have the oil drain plug removed because on a previous oil change they Ugga-Dugga’d the heck out of the drain plug.It took in a replacement drain plug, and the oil I was going to use.I walked out with the drain plug I asked them to install, the oil I had just purchased, a quote for $2,300 worth of more work (including air filters that I replaced 15 minutes before arriving at their store), and $65 less in my checking account. I shouldn’t have needed to pay for a drain plug that had been over tightened by their techs.I appreciate them getting me in and out so quick though.
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April 2023 by Randy Seniff
Competent Staff, great prices and an extremely clean facility.
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April 2023 by SiMoney
I’ve come here for oil changes and other regular maintenance for a few years now and had a good experience each time. I’m never waiting too long and they communicate thoroughly and professionally. Every employee i’ve dealt with has been pleasant and seem to take their job seriously. I would recommend this location for any regular car maintenanceServices: Tires
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March 2023 by Mark “Daddy” Dye
Zack did a great job and went above and beyond for me. Would recommend.
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March 2023 by Rick A.
My car had a flat tire across the street the night before across from Firestone. Fortunately I live close by and was able to get a ride home to get my spare. I removed the tire and wheel off my car and arrived first am upon opening. I explained my situation and said I would pay Firestone whatever they want to charge, just to swap tires. I was told No, their policy won't allow to swap tires that weren't brand new. Although I didn't want to buy a brand new tire, I was desperate. They didn't even have a tire nor could they get one same day. Fortunately CARx didn't even hesitate and swapped the tire at no-charge.
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March 2023 by J B.
made appt week in advance only to find out at check in they couldn't do service due to being a Volkswagen. could they have called before then to let me know? nah, just waste my time
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March 2023 by christine Allen
They got my oil changed, wipers renewed and a serpentine belt replaced all before I could walk to the neighboring kroger/Starbucks and finish my cup of coffee! Awesome work as always!
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December 2022 by Kathleen Edginton
I made an appointment for an oil change a week and a half ago. I had an 8:00 am appointment time , dropped it offer was told it would be ready in about an hour and they would call me. I never got a call so at almost noon I went down there car still in the shop. I'm clearly going to have to find someone else to take my car . This used to be a really great shop.Service: Oil change
