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October 2023 by Ariana M.
I hope I could give them zero starts. We bought a new house with Pulte, since we move in the flooring have been replace 2 time due to bubbles forming after months of installation. They not only take months to reply back to us, but every time they replace the floor they DAMAGE our walls, they hit our brand new fridge, and dryer. The finish is terrible, we have found more damage with every new installation. I DON'T RECOMMEND THIS COMPANY IS LIKELY THEY WILL DAMAGE YOUR HOUSE.
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August 2023 by Kim F.
After being a no show on the first attempt to measure my stairs, I never received an estimate (2 months ago) although I was told it would sent to me later that day or next.
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August 2023 by Jaclyn W.
Arrived at the Westfield location this afternoon to find an "out to lunch" note on the front door. Twenty minutes later, the employee arrived with a trunk full of Kroger grocery bags in the bed of his trunk. Never bothered to introduce himself and never once got out of his chair. After "searching" online for 10 minutes, we were told that the particular flooring we inquired about is discontinued. His last words ti us as we headed out the door, maybe head to our castleton location."
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July 2023 by Vernon Reizman
ICC installed LVT flooring into our new Del Webb home. Giving them a pass on their mistake of installing the incorrect floor into one room of the house; I can't give them a pass on failing to properly prepare the cement slab for flooring throughout the home. As a result we have an uneven floor with some areas worse than others. After we filed a warranty complaint to fix the 5-6 worst spots with our builder ICC failed to acknowledge or inspect. I do not recommend. Very unprofessional.
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April 2023 by Bill Lambert
I will echo what others have said here: the service at this place leaves much to be desired. After botching the install of our hallway carpet, I called them out to have a look, and was told that my hallway was crooked. After I pushed back, they sent someone else out to confirm. Only then did they schedule a date for the repair, and then proceeded not to show up within the time window. I made it a point to be home for this so it's especially frustrating. If you are needing a professional carpet installation experience, I would suggest looking elsewhere.
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July 2022 by Natalie Crowe
Still waiting on a technician to come and fix this. The first guy came out and cut our floor open, ripped up our wall and left. The technician that we had an appointment with never showed up. Then the next one never showed up. We have called and called and our floor in our new house a fun tape job ? Autumn, can you please get someone out here?
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June 2022 by Andrew Zaborowski
We have a floor installed by ICC. Several issues arose and it was pulling teeth to get them to come and make a repair, which we paid for. They did not fix it all, they said they would come back later with a different tool to fix one spot. 2 months later they haven’t returned and won’t return calls or emails. I would not recommend buying from them as they won’t support any repairs.
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May 2022 by Andrew Z.
I paid for a service call. They fixed a couple areas but made one area worse. Service tech said the company would return later and finished the repair. That was 4 months ago. I have called, texted, emailed and stopped by the store a dozen times and the company will not return my call or finish the job. I would not recommend.
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November 2021 by Pj A.
I have been trying to resolve this issue for months but to no avail. ICC cut a hole too big for the floor register they covered when they installed the floor. The contractor patched It and it looks terrible. Its in an obvious place in the guest bath. The easiest solution was for them to order a custom register cover for $100 which would cover the patch. They refused and want to tear out the board that is under molding and will damage the structure of the engineered floor. There is another board in the middle of the floor that has cracked and that has to be replaced which is bad enough. Because they are so close to each other, further damage is imminent. They will have to face nail and possibly damage other boards in the process. Face-nailing is ugly and the putty they use to cover comes off and it's ugly. So they force me to live with an ugly patch or a replacement that involves destruction to my molding , maintenance , and damage to the structure of adjacent boards. The seams in my carpet are coming up and they blame the builder. There are so many blunders but it would take pages. The important take away is the fact ICC damaged my floor and will cause more damage with the repair. They know this and don't care. If they did, they would order a register cover and avoid further destruction to my floor paint and molding.
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November 2020 by Jennifer Greer
We got carpet for our basement. The carpet is so nice and plush. The installers were fast, professional and did a quality job. Pricing was very fair.
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October 2020 by Susan Tiritilli
I have used Dave Little as my consultant. Always helpful. Never pressures me and has great follow up. Icc has great selection and fair pricing. I also bought a bathroom vanity from Rob McDougal. I love the vanity and Rob is very knowledgeable. It would be helpful if they had a designer available.
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October 2020 by Anonymous F
Brad Malia worked with us, very professional. Carpet and flooring looks great!
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September 2020 by Diane Hitchcock
Was referred to them for vinyl floor repair and was told they have a service dept. Was transferred by sales to a voice mail and left msg. Never received a call back, not even to say they dont do it. Thanks ICC, I learned how to repair it myself, a skill I didnt know I had.
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July 2020 by DarkSnowman13
One of the drivers ran me off the road today so they could floor it through a yellow light. I very nearly crashed
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February 2020 by Kevin K.
We purchased a new Home from Lennar 6 months ago and since then we have had ICC Flooring out several times for flooring issues poorly installed Grout, poor carpet and I am even questioning the premiere by nail flooring! The carpet is the worst it has now started matting down fibers are coming up everywhere! We have an open ticket with Lennar Homes now for 85 days I believe. Even ran into a rep at the home show and he told us to email him the information and he said that he would look into it! Now they said no Mfg. rep would not come to the house!I would never recommend using ICC Flooring ever
