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August 2023 by Colleen R.
I would warn people not to use the "Pick up" option. We have quit using this store completely, but here are our last 4 trips before we just gave up. We were using pick up.1. They sent us 6 ridiculously dented and bloated cans. Annoying but it happens.2. We get a message saying, "We are running 2 hours behind schedule so your groceries aren't ready". Ok, seems like a lot, but we appreciated the heads up.3. We get home with 3 bags of someone else's groceries and only one bag of our stuff. They told us we needed to drive back to the store and exchange the wrong groceries so we could get ours. Pretty inconvenient since getting them in the first place was not a quick trip.4. Got to the store after working all day,checked in, waited 25 minutes when someone finally comes up to my car and says they are running behind and haven't even STARTED picking our groceries?!
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February 2023 by Makenzie E.
My cashier, Wade, was very friendly, sweet and helpful. I'll be coming back for sure.
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January 2023 by Tim C.
We have been coming here for several months since moving from Southern California and find Kroger to have the best selection along with service and best prices of any grocery in this area.
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December 2022 by Julie W.
Love this Kroger. It is just the right size. I always find what I need and the staff are super helpful in the deli, the checkout, and the Little Clinic. It is my favorite place to grocery shop.
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November 2022 by Amber J.
Never enough lanes open, frequently sold out of items, staff talk about each other while checking out, most often you have to bag your own groceries as they don't have enough staff, aisles are blocked with pallets of merchandise for stocking during the busiest times of day. It exhausting to shop here. Do yourself a favor and go to meijer or market district.
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October 2022 by Ron J.
Usually I love this Kroger because the burgers are so good. I would drive from wherever I was working to get one. But lazy staff and poor management ruined this location for me. Apparently they stop serving burgers at 12:50pm not 1pm. Because they are "short staffed" more like lazy and don't want to do their job. Two people were at the burger station, and no less than 5 in the whole deli. Tried to bring up to a manager only to tell me he didn't have time to deal with it. Never coming back, what a world we live in now, get a new job if you can't provide decent service....
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February 2022 by Robert A.
Good location but horrible, small parking lot. Store is never out of much products compared to Meijers and the hot food stand is excellent.
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December 2021 by Ceiro V.
went to Kroger's in Westfield, Indiana on 12/20/2021. I purchase 6 2.5 gallons of water and 4 28 packs of the bottled water, 1 3 stalk pack of garlic and a ocean spray cran-apple juice. when I got to the register the cashier said I will be back in a minute. she spent about 3 minutes speaking to another cashier while looking at me suspicious. she then returned and said do you have insta-cart. I responded by asking what is that. she replied with an attitude oh forget it. she then proceeded scan my items. after I paid she handed me the receipt. I asked her if she is not going to bag up my items. she said I am not going to bag up your water. I told her I am not asking you to bag up my water. I want you to bag my juice and garlic. so I asked for a manager or a supervisor. she yells out to another employee oh he wants a manager because I wont bag up his water. I waited for about 5 minutes. then I left. I then called the corporate customer service number to file a complaint. after I got home I called the store to file a complaint with the manager. I don't understand what her problem was. I was well mannered and professional with her the whole time. I sincerely hope it was not a race thing. Me and my wife are trying not to think that way. In the future I will not be spending my money there.
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April 2021 by Emily N.
It's amazing that they have added delivery service for customers who may not be able to make it due to health problems or transportation problems and curb side service as well.
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October 2020 by Amy C.
Not cleaning carts, not limiting customers, not enforcing social distancing at all. I think this will be my last trip to Kroger's for a while. I do not feel safe here.
