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February 2024 by Lydia Felicie
Excellent ?
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February 2024 by Zachary Poole
The only shipping place that takes 3 days to get me a package, its always the next day with them, it's a joke this place is still in business, it will sit at their facility for 5 days before I get it
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December 2023 by Nadia Luna
Very rude individuals who work at this facility. They lost my package and when I opened up a claim, I get a call at 7a in the morning from a really condescending impatient woman practically telling me off for me requesting that they redeliver my package. Very unprofessional.
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October 2023 by Michael Biegel
There's a package of mine sitting at this facility on a Saturday. It arrived very early in the morning. Apparently, they couldn't be bothered to deliver it, even though I live in town and now have to wait till Monday.Had a package arrive the south bend FedEX facility early this morning as well, and it came today around noon.Conclusion use FedEx
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October 2023 by Dan Davis
No delivers, app updates or movement on weekends. I guess ups is closed on weekends? At least usps delivers Saturdays and fedex 7 days a week.
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October 2023 by Ronald Eric Johnston
UPS in Westville is garbage. I got notified my package was in Westville and that is were I live but would not deliver it until the end of there route. When I called I asked the representative “Do I need to stay home all day” and she said yes if you want your package. To me that is ridiculous and I’m going to ask That T-Mobile use FedEx or Amazon instead. Worst of all this Hass to be signed for otherwise. They will not deliver the package.
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July 2023 by schackwow
The customer center is not open anymore! They have a do not enter sign on their door and I managed to walk right into the warehouse. Find a different ups store!
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November 2022 by crystal anderson
We had a package that we needed desperately for a medical emergency. Gwen went above and beyond helping us find this package. The label and address were wrong and she still found the box! We literally wouldn’t be able to move forward with a surgery if it was not for her incredible customer service skills!
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August 2022 by Alice Creed
My driveway is not a turnaround point unless you've brought me a package. My packages are also not meant to be literally TOSSED OR THROWN over a gate onto my front porch. You have some of THE most inconsiderate delivery drivers I've ever had the displeasure to have service our area. Next time I watch a package be THROWN over my fence I'm going outside and throwing my package right back at them. Like, what type of people do you even EMPLOY?
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July 2022 by Michael Gard
Helpful staff. If you're picking up a package there, ignore the sign that says they are closed and enter the employee door to the left to ask about your package.
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June 2022 by Unknown Tucker
Had a sign on the door that said they no longer accept packages for drop-off and the door to the customer center was locked. I went during posted business hours. Should definitely update their page to reflect this. Drove 45 minutes round trip to waste my time
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June 2022 by Rosann Gordon
Need to change the fact that you are not open at all to serve the public. Your online says you close at 6:00 pm tonight. Not so. You’ve closed it for good since April I believe. Please fix your ad.
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June 2022 by Sandra Caro
I went today to sent a picture framed big, we asked for a price to be sent from New Haven CT to Staton Island NY. The aged worker said around $80, plus the packing $ 45. He didn't even weighted the frame, just did a mental calculation, we said ok, after packing he weight the package and he said $ 235. I felt pressed to sent It because it was as already packed . I think the worker didn't ack in good faith, he has worked there for awhile, estimates must be made base in real data, an employee must be capable of doing it. .
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April 2022 by Rose Circle
Thank you to the Dispatcher, Mary. Best service ever and made a very unpleasant experience a successful one. She is a competent employee and should be commended for her excellent customer service. Kind and compassionate.
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April 2022 by Karen White
We had to mail a package. Hours are not covienent. Open 4 hours in the morning then you have to wait until mid afternoon for them to reopen.
