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December 2023 by Marianne Allbright
Matt the technician was very thorough and professional. He did an excellent job of diagnosing the problems with our ice maker in our fridge. Unfortunately the cost of repairing it was almost the price of a new fridge so we opted not to have it repaired. However, I felt that he was honest and understanding, and not for one moment did I feel he was being pushy about getting it repaired by them. I will definitely use this company for appliance repair in the future.
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November 2023 by Julie O'Malley
My technician Justin was great. (He was even awesome with my dog!) He was extremely knowledgeable and honest. He helped me make the hard decision that it wasn’t cost effective to repair my Samsung washer. It wasn’t the news I wanted to hear but I truly appreciated his honesty. I would definitely recommend Duncan Home Services.
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November 2023 by Elizabeth Rubens
Shondra, Justin and his assistant provided excellent customer service. They were able to schedule us promptly, troubleshoot the problem, order the required parts and complete the job in time for our Thanksgiving holiday. I highly recommend this company!
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November 2023 by Kevin Long
Very pleased with Duncan Home Services. They were very good at communicating and letting us know when the technician was on his way. Sean was very professional and knowledgeable about the appliance issue we had and was good at letting us know what he was doing. Would use them again.
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November 2023 by Jane Scully
The office staff and the technician, CJ, with Duncan Home Services, were very professional, pleasant, and nice to deal with. CJ was on time, responsive, professional and experienced and nice to talk with. I received a text and a phone call prior to his arrival and I could even track his arrival progress online. I have an old washing machine and two other companies that I called did not even want to speak with me over the phone about it to its age. Duncan home services had no problem coming out, ordering the part and making the repair. I definitely recommend them.Service: Washing machine repair
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November 2023 by Jack Hood
Duncan was wonderful to work with, responsive, polite, and reasonable. The repair technician Justin was courteous and knowledgeable. I would absolutely use Duncan again!Service: Dryer repair
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October 2023 by Joe Marcoux
Our technician, Matt, was fantastic. He was efficient, professional, and a great communicator. Scheduling the appointment was seamless and communication leading up to the service call was seamless. Will use Duncan again and can recommend them highly!Service: Dryer repair
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September 2023 by stephanie nutter
Extremely knowledgeable, very friendly, super professional, and the process of scheduling and notification of arrivals of technicians was spot on! We definitely chose the right company!! They were definitely a blessing for us!!Service: Dryer repair
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September 2023 by Gary Zent
Communication with Duncan was always quick and pleasant. They kept me posted. Tech Justin was friendly, cheerful and knowledgeable. Got the job done without wasted time.
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September 2023 by Jeremy Bennington
About the best appliance repair experience I have ever had. They were able to come the day after I called. Repaired our washer at a reasonable price. Communicated well. Service tech was professional and left everything in our house as he originally found it. PERFECT.
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August 2023 by Kristen Holland
Matt, the tech, was on time for each appointment. He was very informative, personable, and willing to answer questions about other appliances as well. Between the 2 appointments, he was here maybe 1.5-2 hours, that’s diagnosing and repairing. It was truly like ‘an old friend’ doing some appliance work. He also discussed other services that Duncan provided other than appliance repair. We would use Duncan again!!Service: Washing machine repair
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August 2023 by Holly Gardner
Duncan Home Services was awesome to work with. They came out the next day to check our broken dryer. They were able to fix it for us. They are kind, professional and do great work. Forever thankful!Service: Dryer repair
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August 2023 by Kid City Academy
Duncan Home Services was quick to respond when I needed service for a pump on my washer. Not only did they set an immediate appointment, but the technician, Justin, was professional and efficient!Service: Washing machine repair
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August 2023 by Dr. David A Baillie
Could be good, but will never know. When you call it says "press one for service" and when you do it it says "you have made an invalid selection". After repeating that cycle a few times it hangs up. Can't rate the actual service but the phone system doesn't even get the one star.
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July 2023 by Matthew Fox
The technician showed up on time and was honest about the repair of my refrigerator not being worth the money compared to the cost of a new unit. The tech also recommended another brand for a replacement that was just as reliable.Service: Refrigerator/freezer repair
