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February 2023 by Sneak Thief
1st time I used this specific locations U-Haul rental, I used a van which I received w/ a half-full tank gas. I returned it with slightly more than half-full tank but was still charged for gas2nd time was worse, last week I reserved another van. When I go thru the mobile process to pick up the van [which takes a good chunk of your time out of the total reservation], I received the lock code but there was the wrong key inside. I called their phone number and they offered to use the key which was for a box truck "at no extra charge". I reserved a van, not a box truck. I don't want to drive a box truck and the cargo van was the perfect size for what I needed. Otherwise I risk damaging my equipment from rolling around the extra space in the box truck. The guy one the phone then referred me to another one on Lake st w/ a "blue house". Not only did he give me the incorrect address and I ended up at another blue house with no U-Haul vehicles in sight wondering where this place was. When I eventually found the correct address, there was a notice on the door stating they were on lunch and will be back in an hour. I did not have time to wait that long, I was already behind schedule from being screwed over at the first location. They then sent me to a THIRD location which I finally received the vehicle. All of which stole an hour of my time and I was late for what I needed to doI was told I would receive $50 for the failure of reservation but I have yet to see that money.
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September 2022 by greatesthispanicalive ?????
There uhaul ran away
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July 2022 by Max love
This place is a scam stay away from there no one answers the phone is disconnected and all other u-haul places don't deal with it
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July 2022 by greatest Mexican alive ?????
There uhaul ran away
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September 2021 by Daniel Wisniowski
Tragic, first they reserved me a truck at this location over the phone and said office is at 693 north ave, where actually is located barber shop. When calling branch they not answering calls and start dropping me after 1 signal when calling third time. STAY AWAY FROM THIS LOCATION, the worst rental experience ever, disappointment and worst thoughts about them, if I could I would give 0 stars, for dropping my calls, once again STAY AWAY
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July 2021 by George Doherty
Not really a in person Uhaul like the website said it's just a bunch trucks in a parking lot with an abandon restaurant. Not very safe if you're picking up after dark. Since there was no one there checking out the truck took 30 minutes using their website. On top of that I spent 20 minutes oh hold when the truck didn't have the pads I ordered. Their solution was to drive to another location 30 minutes away to pick some up. Won't be renting here again.
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June 2021 by Dan Wis
Tragic, first they reserved me a truck at this location over the phone and said office is at 693 north ave, where actually is located barber shop. When calling branch they not answering calls and start dropping me after 1 signal when calling third time. STAY AWAY FROM THIS LOCATION, the worst rental experience ever, disappointment and worst thoughts about them, if I could I would give 0 stars, for dropping my calls, once again STAY AWAY
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January 2021 by Joe Daniello
Easy and pleasurable to deal with. Very likely to use again if needed.
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November 2020 by Lex Martinez
There is no U-Haul here.
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September 2020 by Kleber Paguay
(Translated by Google) X who treat me as they deserve, one not like others(Original)X q me atienden como se merecen uno no como otros
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August 2020 by Vincent Aguirre
I've had multiple reservation in the last 12 hours and the owner of this location refuses to give me the truck
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March 2019 by Linpn da Rittenhouse
I was double charged on my Credit Card and neither the local people nor UHaul refused to do anything about it. I will NOT use U Haul again!
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February 2019 by Pamela Potokar
Star ratings
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November 2018 by william smith
Awesome people to work with
