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December 2023 by Cassandra Coleman
First experience at Hand and Stone, I received a massage from Jennifer which was Great and she’s very knowledgeable! I can’t wait to see her again.
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October 2023 by Chelsea Franklin
I’ve been going to Casey at the Zionsville location for about 6 months now and he’s one of the best massage therapists I’ve been to. I go monthly and always leave relaxed. He’s great for anyone like myself that prefers a true deep tissue massage. 11/10 would recommend him and this location. The front desk staff are always welcoming and they always have great deals for holiday gifts.
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October 2023 by Molly O'Keefe
I had a wonderful massage with Armando. He was informative and relaxing during my hour-long massage. The staff in the lobby was also very friendly. Beautiful environment and very clean. Looking forward to my next massage!
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September 2023 by Apra Sharma
I would not recommend the services here. So they charge you $109 for just putting a cleanser on your face, that is their facial. And they never say that upfront these are hidden charges. SO PLEASE BE AWARE. DONT GO FOR FACIALS PLEASE. Then they say that they are going to diamond glow facial where they use a machine with hydronic acid for like 10 minutes total and put some hydronic acid and there you are done. You will have to pay $250 for this service. At the end if you ask to see what was cleaned they will show you that machine took out so much dead skin from your face and there was nothing no dirt no dead skin all clean water. After I said I don’t see anything here and they were like yeah your skin was already clean ?. I paid $265 for not cleaning a clean skin.The only thing good here was the message they give for 2 minutes on your shoulder. That’s why I didn’t give zero stars.
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September 2023 by Janet Thompson
I scheduled a one hour massage and got 30 minutes. Also was charged for 1hr. The amount charged was more than what I was quoted. Massage was not what I expected compared to other spas.
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March 2023 by Alyssa Ocran
Really enjoyed my first facial at Hand and Stone in Zionsville. Angalise was my esthetician and she did a fantastic job creating a relaxing but also informative facial. My skin was actually glowing after. She’s very knowledgeable and I recommend anyone ask for her if they go.
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February 2023 by Lisa Spencer
Please… this place has horrendous customer service. Not even sure they deserve one star. Made an appointment online got an email confirmation and then a text to add my time on my calendar, when I get there they said, “I didn’t have an appointment and you know how booking on the web can have issues.” They didn’t even ask if I wanted to rebook or anything. I get home and the appointment has been deleted from my calendar. I really think the girl deleted it as I was standing there. What a waste! How do businesses, especially new ones, stay open with this type of service.
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February 2023 by Corey Thompson
Awesome services, great staff. All around an amazing experience time and time again. I’ve seen a few massage therapists there now, and all of them have different techniques, but never disappoint!
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February 2023 by Kole Thompson
Got my first massage here, and it was excellent! Highly recommended to go to the zionsville location; clean, friendly staff, and massage therapists are professional. Thanks!
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December 2022 by lan lan
People are friendly, very pretty office, good price. ..Help my muscle and energy. I bought gift card for Christmas present for my mom,too...
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November 2022 by Caron P
I bought a gift card for 2 hours worth of services as a gift for another. The person had to give their own credit card information to schedule anything despite the fact that they had entered her information in their system accompanied with the gift card when I walked in and purchased it. VERY disappointed with the company policy and staff service on this one. What's the point of prepayment of services as a gift if the reception staff refuses to schedule anything unless they have access to the giftees money? This was supposed to be a gift of relaxation, not a way for Hand \u0026 Stone to get contact and bank information.
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November 2022 by Taylor Zang
I have been a member of Hand \\u0026 Stone Carmel Clay Terrace Spa and have a consistent wonderful experience there. Since the H\\u0026S opened in Zionsville and it being near to my home, I wanted to try this location. I got a Birthday Pak coupon which gave me an opportunity to book an appointment here while saving money. But when I called to schedule an appointment with my coupon, I met with strong resistance as if they were purposely trying for me not to use the coupon. When is asked the reasoning, there was none and the response was rude and disappointing. Giving them benefit of doubt as “it might be an isolated incident”, I tried calling them again but same response no dates and appoint appointments were available for me somehow before my coupon expired. And when I said that means I will not be able to use the coupon as it expires on 31st, the lady said yes you will not be able to use it here and slammed the phone. Poor customer service with no greetings or thank you or byes. I would keep my membership at clay terrace and just like this H\\u0026S Zionsville lost their business from me where I spend for at least 2 deep tissue massages every month.
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September 2022 by Bri Jeff
This place was amazing. They was nice when I walked in to the time I walked out the atmosphere is calming and relax full my whole body feels better
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August 2022 by Joseph Snodgrass
Amazing massage. The recurring monthly rate package makes it worth every penny.
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August 2022 by Aaron Paschal
I have been to hand and stone a few times now, and I’ve always had a great experience! It’s clean and well maintained visually, and the hospitality from the moment you walk is is very professional and welcoming. I’ve gotten a few massages from Chastity and Kip and they were amazing! The hot stone massage has become a personal favorite, and will definitely be getting one again!
