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January 2024 by Kathy Blankenheim
Replacement fridge for the one that had a gasket hanging off of it is also messed up. It took me til October(November was the one year warranty expiration) to figure out that our new Samsung fridge was leaking water on the top outside. All these Samsungs have a screw in the top to hold the cord while moving it. Samsung must've been using screws too large, as it went through to the inside and there is a constant puddle on TOP of our fridge. Now it's sputtering on the inside. Very bad customer service from Lowe's and Samsung. CHECK THE TOPS OF YOUR SAMSUNG FRIDGES FOR LEAKS!!! We are stuck with this one now. The Lowe's guy said BTW, I'd had plenty of time to figure out it was leaking ON TOP OF THE FRIDGE.
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October 2023 by Joshua Stukey
Went through Lowe’s for an outdoor installation and would never go through them again. Skyler Austin is awful to work with and does not communicate with customers! Had major issues with installation and Lowe’s installation department seems to not know what’s going on. The store manager, Warren (I think) is unprofessional and disrespectful.
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October 2023 by Jeff Born
Everything was ready to go but it would have been nice if someone had offered to help me load.
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August 2023 by Patrick Dillon
I'm at Lowes every week, and different ones around the city. I stopped in at this one to get a few things for a fence project I was working on, and came across this display. The Scarecrow is really Awesome in person as to seeing it online. The band members are really kool, and the are for interior display. You will definitely want to call ahead at your local Lowes, if you're interested in buying one, too see if they have any in-stock. The lady at the customer service desk was nice and helped me locate some.
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August 2023 by Ed Reich
What can I say it's Lowe's perfect for all of your Hardware needs. Dang do I sound like a commercial. Only downfall is it does seem difficult to find an associate to help sometimes. Most of the time things are easy enough to find on your own
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June 2023 by Gabe Barrett
I have serious pain problems at the moment I call for some brakets he need about 8 and Lafayette was out so on way stuck in a 45 min traffic accident I called to see if they them they were very understanding and they had the 10 ready for me at the at the counter were the contractor pick the big stuff so very short walk for me at this point was a life saver iam disabled so being treated like a human is very important to me most places don't understand this anymore very wonderful gentleman and lady help and was very friendly not sure saying going to a hardware store it was top notch thank you all from the lady who took my call to the man an woman helping me incredible service
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May 2023 by gordostogo
Got a washer and dryer. Dryer was a lemon. Had to deal with crazy transaction where I had to buy another and fight on the refund for the lemon with accessories. Then they did even put the blower hose on properly. Felt the heat in our laundry room and was like what is going on. They have 0 quality assurance. On installs, delivery, or products.
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May 2023 by D J
The female employee in the tile department was the best! She goes above and beyond her job! Super nice and helpful! All the times I've been to this Lowes location, I've never had an employee to help me. There have been employees to ask if I needed help. By the time they ask, I've looked online for what I need. Just my personal opinion and experience.
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April 2023 by Tony Stagge
The most helpful and friendliest staff of any home improvement store I've ever visited! Also, apparently the most thirsty customers?!?
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April 2023 by Benjamin McLaughlin
Horrible experience with appliance purchase and delivery. Very unorganized and incompetent. I had a damaged refrigerator delivered, broken stove top that was wired improperly. Dishwasher was broken during installation and installer didn't care. Put it in place, said good to go! and left. 6 hours later I had a massive leak in my basement because the installer broke it and didn't care. The store manager promised to compensate us once everything was corrected. I called for 3 days straight to speak with him and was told every time he was sooo busy with inventory. blah blah blah. I went to the store after 3 days only to find out he went on vacation. I asked to have the contact information for a district/ regional manager and all the store associates played d*** like they had no idea who it was. Unbelievably unorganized, unprofessional. Should have gone to Home Depot
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March 2023 by Greg Kathary
Always have a great time there! Whenever I'm missing Chicago, it is the place I stop in for a dipped Beef sandwich and an Old Style beer! Great atmosphere and the staff there is top notch!
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February 2023 by Deana Harter
Went for a specific microwave. I came home with that exact microwave. Hope it lasts. Lowe's was great. The appliances manager helped me, great experience. I will go back.
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December 2022 by Dean Stratman II
Don’t rent carpet cleaners from this store. I rented one, and it was absolutely filthy. Full of carpet fibers, hair, etc. I had to clean it just to use it, then I cleaned it again after I used it. Of course, when I returned the cleaner, the cashier in customer service looked at the underside of it and said “Eww, that’s dirty!” She should have seen the way they gave me the machine. I spent probably half an hour cleaning it, and apparently that’s not good enough. So, I’m out my “cleaning” deposit and will never purchase another item from Lowe’s again. I refuse to be treated like this when I went out of my way to do what is right. Way to go Lowe’s!
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December 2022 by Heather Hicks
I go to Lowe's for houseplants. They have a wide selection of very healthy plants that are priced right. They also have a lot of pretty planters and everything needed for plant maintenance.
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December 2022 by Hunter Roudebush
Went there for a Christmas tree. The tree was nice, a bit overpriced imo, but the cashier in the greenhouse said that they were understaffed and that there was no one to tie it down for us. Luckily we live close, so it wasn't too big of a deal, but the service is part of what you pay for with a tree at that price.
