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September 2023 by Mike S
I finally made the move to progressive lenses for the first time and Maurice did a phenomenal job explaining how they work, the adjustment period, the different size lenses I’ll need to target Vs my current narrow lens, and recommendation on style and fit. Great customer experience!
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July 2023 by Dax Kindle
Alex was really helpful! Thank you Alex!
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May 2023 by Kjari Newell
Scheduling was simple and Dr. Nicholson was great.. however customer service came to a screeching halt after the vision testing was completed when I was seated in the frame fitting area. The gentleman running the frame fitting area became standoffish when I shared that I planned to order my frames online. He quickly changed his tone of voice, told me shortly that I needed to sign a waiver for 3rd party glasses purchase (with no explanation to what the form was), and completely shut down any opportunity to ask questions. He repeatedly told me buying online was a terrible idea. I had further questions... but after taking my card to pay my copay, he snidely said "thanks" and walked to the back of the building. I waited for a few minutes for him to return and he never did. I am sorely disappointed I used my annual vision benefit to leave with questions and a frustrating experience.
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April 2023 by Kjari N.
Scheduling was simple and Dr. Nicholson was great.. however customer service came to a screeching halt after the vision testing was completed when I was seated in the frame fitting area. The gentleman running the frame fitting area became standoffish when I shared that I planned to order my frames online. He quickly changed his tone of voice, told me shortly that I needed to sign a waiver for 3rd party glasses purchase (with no explanation to what the form was), and completely shut down any opportunity to ask questions. He repeatedly told me buying online was a terrible idea. I had further questions... but after taking my card to pay my copay, he snidely said "thanks" and walked to the back of the building. I waited for a few minutes for him to return and he never did. I am sorely disappointed I used my annual vision benefit to leave with questions and a frustrating experience.
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February 2023 by Manuela Chaves
Dr. Pierce is amazing. She is patient, kind, and extremely knowledgeable. Maurice and Quinn are awesome too and hilarious! The front desk staff were also great. I like coming here and have had no problems!
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February 2023 by Nicholas McVey
Dr. Nicholson was great. The entire office were friendly and knowledgeable.
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February 2023 by Carol Hoeping
Front office folks know nothing about customer service.
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December 2022 by Susan A.
Had an appointment for last week, then needed to change it due to a death in the family. Called the office directly, rescheduled it for a little over a week out at a different time. I specifically asked if I would get a reminder text (as I did for the first appointment) and they assured me I would. Never got a reminder text; tried to call to confirm, but they didn't open until 19 minutes before my appointment. So I went anyway ... they had moved my appointment do a different time (40 minutes later). No apology, no nothing. When I asked why I didn't get a reminder text at all the guy at the front desk just said he wasn't in charge of that. A waste of my time.
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November 2022 by rZ Bailey
Long time customer. I came in for an exam wearing my glasses. They broke my glasses. Now their rep, which I had to wait 4 days for an answer from, to correct THEIR MISTAKE, says all they can do is offer 50% off a pair of frames - that’s not lenses and not the treatments my other lenses had, just the frames.I DID NOT COME IN TO BUY GLASSES!THEY BROKE MY GLASSES!THEY EXPECT ME TO PAY FOR THEIR MISTAKE.DO NOT GO HERE!
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April 2022 by Christopher Brown
Best experience ever! Worked with Chris specifically and another lady but I forget her name! When I initially walked in to schedule an appointment Amber was so nice and got me taken care of very quickly! When I returned for my appointment Chris and the other assistant guided me through everything! Highly recommend.
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November 2021 by CJ W.
Absolute worst optometry office we have ever been to. There are usually 3-4 staff members floating around and they are, with exception of one, adept at creating a negative, unwelcoming atmosphere. Staff aggressively pushes retinal scans for an extra fee over standard dilation; scans that are not necessary for most people. We do not recommend this location, or this general establishment, for that matter. Better providers exist and we'll happily do business with them instead.
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December 2020 by Sarvesh Gudapati
My initial checkup was incomplete as I was not checked for distance vision and was recommended with reading glasses. Reading glasses I got were not as per prescription. After ree I was recommended progressive glasses. They are billing me second time for glasses, without returning what they billed for first incorrect pair.
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December 2020 by Kyle Butler
Bought my glasses and sunglasses from here, and they where great. They where fast and friendly and made sure I got the best price, far better service then competitors.
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December 2020 by John Lasley
Dr. Pierce is outstanding, this was my first appointment with her. She was very friendly and knowledgeable. I defiantly will be retuning.
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December 2020 by Farah Butler
friendly staff and great selection of glasses. I would go back.
