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February 2024 by Ted Hinkle
I received outstanding customer service at Sherwin-Williams, Zionsville recently. I stopped in with two small paint chips to match interior wall colors. Vicki was patient, informative and thorough in eventually providing the paint colors needed. The chips were two small for the "match detector" machine; however, Vicki patiently helped me find the correct color. Great store, excellent customer care! Thank you!
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February 2024 by Vince Mc Creary
It really doesn't matter which store I go in every time I go to Sherwin-Williams it's a good experience quick Inns and out. And always just smiling face.
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February 2024 by Michael Wallace
Website is well organized and handy that keeps prior purchases. Easy to reorder and keep track of prior paints used.
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October 2022 by lawdawg194
I spoke with the store manager Lexi about returning some deck stain that had been tinted. I was never told all sales are final and there was no label on the can saying I could not return it, no store policy on the receipt, and nothing posted in the store saying ALL TINTED PAINT SALES FINAL. She was not helpful to say the least. Zero personality and the customer service was just not there. I am a loyal customer and have been coming there over ten years. She could at least smile be more friendly and apologetic even if she could not refund my money. She was very robotic and kept saying our policy is we don't return tinted paint. Its sad that a big name company like Sherwin-Williams Williams treats loyal customers this way. She did not care to hear why I wanted to return the unused unopened stain but only cared about repeating the store policy. She also told me I had to return the paint to the original store of purchase. Where is the customer service?Where is the human element? Where is the customer retention? I'll never shop with Sherwin-Williams again if I’m treated this way. Lexi needs a course on customer service, human relations and interaction.
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March 2022 by Sean Culligan
There’s no where else to get good paint other than here.
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October 2021 by Sue Robinson
I was so pleased with the service! They had the paint I needed. Don't trust the website for paint inventory, ordering and pricing with coupons.
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August 2021 by Liz Langford (fitbusylizzie)
We switched this year to using Sherwin Williams for all our paint projects. Not only is the paint amazing, the staff is the most helpful with any and all project questions! So glad to have a place to get expert advice and help for our house painting projects!
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June 2021 by Mark Kowal
Great experience. Lexy was so helpful in taking time to help me find the right shade of paint. She walked me through my options and looked up the formulas to make sure we would be happy with the color. Thanks for all the extra help, Lexy!
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June 2021 by Katherine A.
We've bought paint for the exterior of our house at this location for years. You can't beat Sherwin-Williams. The quality of the paint is outstanding - we typically get 6 years before we paint again. We recently picked up 5 gallons at this location. They had what we needed in stock and the clerk mixed it up for us and she carried it out to the car for us in the rain. There was no waiting. The staff is friendly. The store is small in a small strip mall. Free parking in front of the store. Inside, you can purchase supplies and get ideas for painting. I did have trouble using their on line ColorSnap design tool. The tool requires registration with personal info and then is cumbersome to use. It frustrated me as I spent a couple hours setting up and then was not successful with its use. It was not a snap. Great idea though and perhaps they can work out the kinks.
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April 2021 by Christopher Howland
Jonas was super helpful in color matching for me. Great employee!!
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April 2021 by ZLL Umpires
Excellent service and support!
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March 2021 by Michael Wilson
It's a paint store, not much more to say, but it does have some great customer service!
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January 2021 by Amber Wheeles
Good customer service very knowledgeable with paint and colors.
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December 2020 by Liz Langford
We switched this year to using Sherwin Williams for all our paint projects. Not only is the paint amazing, the staff is the most helpful with any and all project questions! So glad to have a place to get expert advice and help for our house painting projects!
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September 2020 by Spencer Penrose
Great staff and always have what I need
