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February 2024 by George Johnston
Decent smoothies if you are lucky enough to randomly come across the store while they are actually honoring their store hours.Either honor your hours or change them.
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January 2024 by Mollie Sue
Literally the last three times I’ve came to this location, there’s been NO one else in front of me and I’m still waiting 20+ minutes. Along with them not apologizing for the unnecessary wait and their unprofessional behavior at the window. Today it took over 20 minutes and I left and will not be coming back to waste my time
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October 2023 by Diana Cervantes
So mad, went for two smoothies & cookies and the guy chose he could just add tip on my check without asking ? And I call to speak to a manager and of course there isn’t nobody I can speak to right now. That is so unacceptable, you don’t add the tip just because you want it
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October 2023 by Missi R.
I have been to quite a few Tropical Smoothie locations, and this is my favorite! The customer service is excellent and the smoothies and wraps are made perfectly to order.Brookelyn is so friendly! She is very helpful and provides great recommendations.The tables are always clean and the dining area is attractive. Always a great experience here.
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October 2023 by Christina B.
service was slow, the wrap was disgusting, and i don't think the rice was even cooked. This was a waste of money... stick with the smoothies at this location.
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October 2023 by Eddie Frank
I don’t normally leave bad reviews and if I do it’s after a few times of going to the place. I have had quite a few bad experiences at this tropical smoothie. Several times the smoothies weren’t completely blended leaving chunks of ice and food to have to be picked at so it could somewhat be drank through a straw. And more than several times they seem short staffed, but come to find out the long wait times seem to be based on the work ethics of the employees who don’t seem to care about their job.I’m giving two stars because there have been a couple of times the experience was prompt and the smoothie was good. But overall this isn’t a good Tropical Smoothie and I won’t be returning even though I work down the road from this location.
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October 2023 by Leisel Urbanski
This review is for the manager of this location. The kids that work there are always friendly, but the wait time even when restaurant is empty is absurd for the food. This has happened many times so it is not an exception unfortunately. Today my son’s wrap had a hair in it. He was so grossed out he wouldn’t eat it so maybe he won’t request it anymore. The employees seem defeated and apologetic every time we go there, showing the culture needs work. Please address so you and they can be successful!
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October 2023 by Matt Osbun
I'm done with this chain. Like the one in Zionsville, 5 people behind the counter and not a one could be bothered to even acknowledge that customers had shown up. Utterly lazy.
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September 2023 by Jon J.
The business manager reaching out and granting a refund went a long way in redeeming the errors. Overall the quality of the wraps and smoothies is good.
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September 2023 by Debora Y.
I had sworn off tropical smoothie due to another location letting me down many times. That is till I visited this location. They are always fast, friendly and get my order right! Today I went inside (not drive thru) for the first time. Both employees were friendly, fast and professional! So this is my new location. Thank you for great service!!
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September 2023 by Nikayla Hale
waited in line for 35 mins.....got to window and food still wasn't ready! not a happy customer
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July 2023 by 林襄廷
The service was good, the staff was fast and even brought the smoothie to my face, however the drink quality was disappointing. I went to different locations before and the quality was pretty consistent but this location really made me sad. I ordered a chia banana boost and I did not taste banana and the texture was really watery. I feel like what I had was not chi banana boost but disappointment and sadness.
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July 2023 by Mandi Bales
Went to Tropical Smoothie and got smoothies and a Thai chicken wrap. It was delicious and super fast service. Really friendly blonde girl helped us.
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June 2023 by Jennifer Mitchell
Good smoothies but always a 20-30 min wait
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June 2023 by Gwendolyn Johnston
I get multiple smoothies at this dump every Thursday, and today i went at 8:40 to get my weekly smoothies for my family and, guess what? They didn’t answer. So I went to the door and saw two girls inside and the door was locked. Right on the door it says it’s open until 9:00. It was some girl with blonde hair and a ponytail and another girl with black curly hair. This is ridiculous. There were multiple customers waiting to get a smoothie but were never answered. Not only is this technically against restaurantRules but it also is losing you hundreds of dollars and ruining peoples nights. These girls should be fired or you need to do something about this. Unacceptable. And it JUST turned 9:00 right now. They shouldn’t even be closed yet.
