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January 2024 by c metzler
Love my couch and the delivery crew was great, but some of the non-owner employees exhibit poor communication and customer relation skills. She debated with me over the phone when I called and because she was unclear I had to call the store twice. In addition, I was frustrated after I bought a $189.00 pillow from her and decided to return it. The pillow was unopened, untouched and in the original packaging, but when I attempted to return it she said I could not return the pillow. She suggested I ask the owner at a later date when he was in the store. I did that and he confirmed a no return policy for pillows. I would NOT have purchased any product from her had she informed me I could NOT return it. I saw no posting of a “no return” policy for pillows at the store either. I apologise if the “no return” policy is posted and I missed it somehow. She is the reason I gave the store a “3” rating.
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August 2023 by Brandon Sappenfield
I got my new mattress & box. The delivery drivers were fantastic. Wes and Brandon were awesome fast and efficient
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December 2022 by Tamara L.
We purchased a "firm" mattress from Village Mattress and after a few weeks realized this was way too firm for us. I contacted Chris, Owner, and we went in the store and found a different mattress. He was very accomodating and a new mattress was delivered within a few days. I would absolutely recommend Village Mattress. Superb customer service!
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November 2022 by Beth M.
Village Mattress has exceptional customer service and respect for the elderly, reasonable prices. My mother was moving into an apartment in Zionsville Meadows late in the afternoon. We discovered that her double bed would not be appropriate and a single would be needed. I called Village Mattress. They kept the shop open late, helped us find the right mattress for her spine condition, delivered after hours so that she wouldn't need to sleep on her couch, and hauled her old mattress and bed frame without charge. The cost of the mattress was very competitive with other stores. They did not have a headboard or bed frame in their inventory or suppliers to match her bedroom furniture. Without my asking, they searched the web, found a perfect match in color and style from another store, and declined to be paid for assisting us. This saved me a significant amount of time/hassle. Buy local!
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March 2022 by Sheila Bonham
Loved it. Best bed and mattress and new furniture. Chris is great to work with.
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December 2021 by Sherry Kuhn
If you are in the market for a new mattress, and want to do business with honest people that emphasis customer satisfaction, then look no further, Village Mattress is your store! Chris worked with me to find the perfect mattress for my needs - I love my Stearns & Foster! I also want to mention that delivery was fast and the guys were courteous and efficient . Thanks so much! #buylocal
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July 2021 by Joshua Purvis
Excellent service. The small town customs service that is missing so much these days. I will buy all mattresses from Village Mattress moving forward. Thanks, Chris (and Trey)!
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March 2021 by Michael Heisserer
I want to personal thank Chris Plopper and his crew. Last year I was looking for a mattress. I couldn’t find the right one that fits my needs and I’m like most people that don’t want to be bothered when shopping around. I am not educated on this matter but I decided to look for a mattress here at Village Mattress in Lebanon, IN. The experience I had was extremely amazing. Chris noticed that I was looking and started asking me what I was looking for. He educated me on the different types of mattresses and asked me questions that no one really asked me before. For an example, are you a side sleeper or do you sleep on your back or on your front? After answering him about being a side sleeper he showed me all his beds that are comfortable with people sleeping on your side. I will tell you I had the best experience. Chris and his crew are the best at what they do. Have any questions on mattresses they have the answer and if they don’t they are not afraid to say I will get back with you on that. I appreciate Chris for the knowledge and experience that he shared with me. Try them out you will not be disappointed!
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March 2021 by amy bennett
Best customer service ever! Also, they had furniture in stock. Highly recommend shopping here!
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March 2021 by Kim Denning
Excellent quality and customer service. Highly recommend.
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November 2020 by Leanne Brown
Great experience with this store! The owner worked with me to have quick delivery and everyone on his team did what they said they would do making everything seamless. No high pressure sales and we love our mattresses. Highly recommend this company!
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July 2020 by brandon hobbs
Very helpful local business.
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March 2020 by Wayne Kinney
Chris and his team do an outstanding job with customer service. We bought our bed in September 2017 and had a minor problem with the frame. They were responsive and care about their customers. Love this kind of old-fashioned service and attention to detail.We also love the bed that we bought there and are disappointed to sleep in very nice hotels.
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March 2020 by Lois Kinney
We bought a mattress and frame from Village Mattress back in 2017. We were having trouble with our frame raising and lowering today. He directed us immediately to someone who could help us reset the bed over the phone. Great customer service!!! And we love the bed!!
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December 2019 by Ursula Hemacinski
Came in from out of town to get a New mattress for my mom. I know I could have done this on line, but I wanted to ensure a smooth process. The team at Village Mattress could not have been more professional and personable. The quality of their selection is fantastic. Even the least pricey selection is of superb quality. I was not made to feel bad because I was asking for their more affordable choices. The process was unhurried with their complete attention, and no question was too silly or small. We walked out happy and confident that my mom will be comfortable in her new bed by the end of the week! I can not recommend Village Mattress any higher. Shop local, you’ll get quality and the right price. Thank you!