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September 2023 by Kent Messersmith
Generally no one answers the phone. You are better off to communicate online. Things have improved of late as they appear to have added staff. Staff is helpful but their systems seem poor.
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August 2023 by Kent & Linda Messersmith
Generally no one answers the phone. You are better off to communicate online. Things have improved of late as they appear to have added staff. Staff is helpful but their systems seem poor.
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July 2023 by Johnnie T.
They would get 0 stars from me If I could. I have never experienced a worse pharmacy than this one. The workforce is unable to offer adequate customer service and is not equipped with the necessary skills or knowledge.
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January 2023 by Grace R.
I am not one who usually writes reviews, but I am compelled to share my awful experience with this location. I needed five calendars printed for family members. I only printed one first to make sure everything looked okay. It's a good thing I did because the cover photo and January photo had been switched. I took the calendar back and explained the error. They reprinted the calendar, and the cover looked fine. Well, once I got home, I discovered that a word had been omitted from the text I wrote from the month of April. I don't know how that happened, especially since the text on the previous calendar was fine. I was running out of time (and patience), so I ordered the four remaining calendars from another Walgreens with NO PROBLEMS. I decided to call the Zionsville location to let them know what happened.The manager I spoke to on the phone was very apologetic and told me to bring in my receipt for a refund. He explained the calendar couldn't be reprinted because their machine blew up. Well, I went in tonight, and another manager was so rude. Instead of simply issuing my refund, she went into an "explanation" about how it wasn't their fault that the calendar was wrong. I calmly explained that I sent the exact same file to another Walgreens with no problems. She then issued the refund and took back the calendar. I asked her what she was going to do with it, and she said they would shred it. I had another issue with a calendar once, and I was given the messed up calendar and the corrected one. It's one thing if you're worried about inventory issues, but it was the way she explained the situation to me. It was as if I was deaf and stupid, and I am neither. I will never again visit this Walgreens location. Please save yourself some trouble. If you have any photo needs, please go to another location.
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December 2022 by Luci G.
I have several medications that I get filled every month and at one point all of my medications were picked up at the same time. Due to the unprofessionalism of the pharmacy department my medications are so thrown off that I was picking one up every week or two, so they were no longer in sync My biggest issue with the pharmacy here is that the preference by the staff is to use the app because it's easier for me and for them, but all it does is create a hassle for me. If the app had worked, then that would be great and I think there's some disconnect between the apps and their system that they see in the pharmacy. I always request my medication to be delivered to me and I pre-pay on the app and I always select deliver to me and I confirm my address and my payment method. Every single time I have requested my medication to be filled through the app and delivered to my home. It never does get delivered. I always have to call the pharmacy and ask them if they know when my medication will be ready to ship and they said that it is not scheduled to be shipped. After dealing with the shenanigans for two years, I finally gave up and I moved over to CVS pharmacy. Already they have all of my information, all of my medications, and they have them all synced up together to be picked up at once. I wish I would've switch sooner because Walgreens is just absolutely awful in the pharmacy department here. If you need regular medications, I definitely do not recommend the pharmacy. Maybe better for a "every now and then" prescription, but the excuse that I always get is that they don't keep my medication in stock and that is why I end up going through my stock of my medication and then I'm left without medication for anywhere between three days to two weeks just because they can't plan ahead. Again, I definitely do not recommend for those who have regular prescriptions to be picked up on a monthly basis because this place is horrible and the customer service is not great either.
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July 2022 by Jennifer H.
Horrible experience here. Every time I come in I have issues with the coupons on my app and no one is willing to help. They stand around and act like they don't know what to do. Avoid this place.
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June 2022 by Rosee Mulligan
Let me list things that are better experiences than filling a prescription at this location:1. A root canal2. Getting your hair pulled out one strand at a time3. Repeatedly stubbing your toe on a coffee table4. A 20 hour plane ride full of crying babies5. A migraine
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January 2022 by Nancy Morris
This is the WORST PHARMACY for customer service! If the pharmacy has no pharmacist working, you are totally out of luck! You can’t pick up your prescription. It has happened several times when I’ve tried to pick up my prescription. And good luck trying to call in, to speak to any human. You will wait for an extremely long period of time. Sometimes as much as 20 minutes, when they have just opened up. Also, you will wait that long at the drive up window. Moving my prescriptions to Meijer pharmacy where they are on the ball! STAY AWAY FROM WALGREENS!
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January 2022 by Jonathan Stewart
Drive-thru was five cars deep when arriving for my appointment and it took 45 minutes to get to the window. 10 minutes for someone to get to the window. The tech was actually fairly quick once she got to the window, at least this time.
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January 2022 by ravi kittur
The pharmacy don’t value customers time. Called them 30 minutes before their lunch break. It took 10 minutes to answer my call and the on call pharmacist just put me on hold, saying someone will attend me and no one answered the call and I just stood on the line for more than 30 minutes, hoping some one will check back.
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January 2022 by John Stewart
Made an appointment for a flu vaccine. Their website showed many open slots so I thought they would not be busy. When i showed up to my appointment, they told me they were too busy to take me even with my appointment. They did not notify me in advance, they did not ask me to wait, they did not try to reschedule, they simply said sorry we can't honor your appointment, goodbye. They need some serious work on their scheduling system and either reduce their number of appointments or increase staffing or both.
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January 2022 by Al Herms
They are closed without any notice, and when they are open they don’t answer the phone. Will be moving my Rx to another pharmacy.
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November 2021 by Christine H.
AVOID THIS PHARMACY. My son needed his antibiotics filled. We called in twice and still not ready. Two days later I walk in and find out that they have NO pharmacist or store manager - for the PAST MONTH (only "floaters" reportedly). How they have the audacity to keep running and NOT tell their patients that they are not operating safely is beyond reasoning. At least have the decency to let people know that you cannot fill their prescriptions so they can send them to another pharmacy that can! Completely unprofessional.
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November 2021 by Jorden T.
By far the absolute worst pharmacy I have ever had to deal with. I have been suffering from a horrible tooth ache and my dentist generously called me in something till I could see them in office. I had called them a total of 4 times and had been on hold for a total of an hour and a half with ZERO help or anyone answering my question as to where my prescription was at. Then I showed up in store and waited in line another hour. DO NOT use this pharmacy. Incredibly understaffed or have zero urgency. I wish I could give them no stars.
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October 2021 by S B.
AVOID this pharmacy. We have constantly had issues with getting our prescriptions - from what I can tell, this is a horrendously managed store.Today was the final straw - I made an appt to have a covid vaccine booster. I drove the 10-minute drive to the location only to see a sign by the pharmacy that said they were out of the vaccine! Gee, how about a text or call next time??I felt bad for the 8+ people waiting in line at the pharmacy. Either hire more people or just CLOSE!!!I spoke with a clerk and they clearly did not care.
