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March 2024 by Tre Napier
Shawn is great ! Quick and out !
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March 2024 by Shanda Bullard
Shawn Venenga ,Thank you for your hard work and generosity." "I want to thank you for doing an excellent job repairing my battery in a reasonable amount of time, and also for your great service in helping with my situation.
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March 2024 by Mark Douglas
Shawn Venergo was very nice and helpful. However, The tech did not top off my windshield wiper fluid!
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February 2024 by Marcus Pitts
I recently visited Big O Tires in Altoona for some help and I couldn't be more pleased with the experience. A huge shoutout to Taylor and AJ for their outstanding assistance!Taylor and AJ were not only incredibly professional but also exceptionally kind and patient.It's not every day you come across individuals who genuinely care about your needs and strive to provide the best possible service. Their assistance made what could have been a stressful task completely hassle-free.I'm grateful for their help and highly recommend Big O Tires in Altoona to anyone. It's comforting to know that there are still places with such dedicated and helpful staff. Thank you, Taylor and AJ, for your exceptional service!
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February 2024 by Shelby Purdie
I went into Big O in Altoona, IA just to do an oil change and get just a general check on my car about a week ago. While I was there Brandon the front desk guy tried to upsell everyone everything (I noticed as I was sitting in the lobby). While my car was getting worked on, they “took a look at my cabin filter” and said mine was really dirty. Brandon said “ ‘Full transparency’ here is your filter” and proceeds to show me a dirty filter to try to get me to buy a new one and also get the service done on it. I believed them, but I figured I could just do it myself. So now, today rolls around and I go to change the filter. Turns out, MY ACTUAL FILTER, is way dirtier than the one they showed me. Mine had a mouse living in it apparently (see photo). These people are showing you a dirty filter they have on hand to try to upsell you. Cause that filter they showed me at the shop DEFINITELY was not the same one. Now I’m concerned if they actually did the work they promised i.e. oil change, tire rotation, fluids topped off. BEWARE OF THE FIBBERS WORKING THERE, GO SOMEWHERE ELSE. This whole this is actually comedic. Brandon was not in fact “transparent”.
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February 2024 by Dylan Nelson
Staff is honest and treats you with respect
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February 2024 by Michael Palmer
I won't use them again. My wife has taken our car in for an oil change twice, and each time she goes in, they "find" something that needs repaired, at a cost well.over $1,000. Last time, it was brakes, needing new calipers, rotors, and pads on all 4 wheels. This time, it was rear control arms. And no mention of the brakes, which haven't been touched since their last inspection. They've never tried to pull this on me, only on her. Sorry guys, you've chased me away.And don't bother replying with your same old response about contacting at the website.
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February 2024 by Scott Rovner
very fast and job done well.
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January 2024 by Jim Gentry
Ordered tires this morning and had them installed this afternoonGreat fast service
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January 2024 by Jason Cross
Requested an alignment. They inspected and it didn’t need aligned after all. Good honest guys and no charge for the inspection!Altoona shop is great and trustworthy.Will use again and refer them.
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December 2023 by Kevin Nechville
GREAT place to purchase tires. Staff is very friendly, fast, and professional. I will be going back to this location for my next set of tire!
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December 2023 by Devon Ingle
Worst experience at a shop period. Never go here even if there is no other option. Went in for an alignment, probably didn’t do anything to the car. Didn’t even make it home before a tie rod almost came all the way off with my wife driving and my two daughters in the car. Now 9 mothers later I pull a front tire to replace a power steering line and my front tires that where brand new in march have belts showing half way around the inside. When I call the store the guy just gets defensive, total jerk. Am telling everyone I can to never go here, worst shop I’ve ever been too! Would give negative stars if I could.
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December 2023 by Jeff Kuney
Was never helped. Had a 9 am appointment that I went in person to set up the day. Showed up and by 9:45 my truck was still in the parking lot. Since I had made other appointments I had to leave without my tires being looked at. When I asked why I was told that they had several on line appointments that came in for the same time. I guess they want to be an on line company.
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October 2023 by Kris Logue
Been using this location for years on multiple vehicles.. Something has changed - now Overall worse service I have experienced anywhere. Just avoid this place and go next door to Discount Tire
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October 2023 by Scott Thomas
These guys are great and always takes care of my familys car. Props to the manager luke who makes the expierence painless and explains everything! Much appreciated & great service!
