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January 2024 by Tammy Tilton-Gajewski
We are Dunkin Addicts, and have been to many on our journey from New York to California and this singlehandedly was the best. The food was fresh and not thrown together, the coffees were excellently made. Whoever was working Sunday morning, January 28th, 2024 around 9am, shout out to you if you're reading this. You're the ? my friend. And manager or owner, if you're reading this please recognize this/these employee/s. ❤️
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January 2024 by Christofer Lothe
Open early and always ready to take your order. Quick as
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November 2023 by Michael M.
Stopped in at 8am and left before ordering. One customer in front of me waiting to order and when employee stepped to the register to take order they said nothing. No acknowledgement of the presence of a customer, no greeting, nothing but a look of resentment - a sentiment that all of the employees shared.
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October 2023 by Christian “Christian” Bigelow
Look, I don't like coffee. I go here cuz my girlfriend likes it. The employees that have given us our orders always look like they belong on the Warp Tour, which is kinda dope. They definitely still listen to Yellow Card. Kinda a vibe. Nose piercings are cool. Can I pet that dog?
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October 2023 by keyla smith
The place was awful not only did they mess up my order, but the mocha frozen coffee was terrible it tasted like water. Additionally, they charged me $1 for a pup cup. Other places don’t charge for a pup cup that’s ridiculous never coming here again. The powdered ball donuts were somewhat hard.? DONT WASTE YOUR MONEY HERE!!!!!!!
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October 2023 by Starr Vega
On 09/23 my family and I left Adventureland at 6:53pm and I knew I would need a coffee to make the 3+ hour drive home. I looked up the nearest Dunkin and seen it was 3 minutes away and closed at 7pm. We pulled into the drive thru at 6:57pm and I was so relieved that it was still open. I know towards the end of a shift and at closing time the day catches up to a person and it's easy to view customers as inconvenient, which was what I was worried about being "that person" ordering at the last minute. The girls got my coffee made quickly and professionally despite it being seconds before closing, and I greatly appreciated the good customer service I received!
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September 2023 by Mallory D.
drive thru girl working during 11:30ish not nice responding rudely. Sounds like she doesn't want to be working
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August 2023 by Dan Cunningham
They was grouchy because I came 15 min before close.
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August 2023 by Rykin Belden
Music was so loud you couldn’t hear the what they were asking you and what orders they were calling out. Service was slow. I waited for 35 minutes for something that should have been ready when I got there as I ordered through the app.
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July 2023 by Josie
What is the point of making a mobile order when I have to tell the cashier what I ordered? I’ll stick to scooters coffee and caribou
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July 2023 by Neva M.
This is the worst Dunkin' in the Des Moines Area! I'm really too nice, and keep trying them and every time is worse than the last! They either have closed early, get your order wrong or overcharge you or serve food that isn't cooked properly... Yesterday was the final l straw ... first, they don't have what In originally wanted, which I get... Then I decide to get snacking bacon instead and ask that they cook it so it's more to the crisp side and I'm told it's too hard to cook it crispy with the seasoning they use which is total BS... so I order the the avocado toast with bacon bits...Then get it and it's $5 for one slice n and the bacon is raw.& they got my drink order WRONG and made a excuse for that! Sorry but not sorry... You're getting paid to give the customer what they order... total failure ! I'm never going back
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July 2023 by Licious K.
The staff used to be super kind and respectfu. The past few times i've went the staff has had an attitude towards me.
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May 2023 by Clint Cartee
Need to try the burritos! But the sourdough is good! Impressed how quickly they cleaned up lobby area after a spilled coffee!
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May 2023 by Jessica Carson
This is my go to Dunkin location, however, this morning I went through the drive through and had to repeat my order multiple times because the person kept talking over me and missing parts of my order, to the point of completely missing one of my drink orders. I get that mistakes happen, but rushing customers and interrupting is not the way to speed up the drive thru. When I got home, I discovered all three of my bagels were not toasted. They were burned, black edges, and hard all the way around. It may be a while before I go back to Dunkin. :(
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May 2023 by C. P.
Drive-thru girl actually told me the total charge this time and I was surprised to find that my usual order is nearly double the original price. DD now charges $.50 per shot for OatMilk? I can almost buy a carton for the same price. Thanks for the years of service but I'm done.
