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December 2023 by Brianna Kazmerzak
I have taken my car here multiple times and they always treat me with courtesy and respect! Would recommend
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December 2023 by Christopher Williams
Every time, especially this last visit, the service has been exceptional. The employees are knowledgeable and helpful. They do all they can to make sure my vehicles are in running and safe condition.
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September 2023 by Sam Martin
The folks at this Firestone are absolute lifesavers. I had a tire lose its tread halfway through heading home on a coast to coast cross country road trip, and I swear to y’all I’ve never seen a tire changed so fast. You’d have thunk we were on a racetrack instead of a road trip. Ten stars if I could.
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September 2023 by Katelyn Pierce
I never bother writing reviews for places, but Firestone is so wonderful I feel like I need to let everyone know about it. Every time I go here the service is exceptional.Long review ahead, so here's the summary: They won't waste your time or money, and most importantly they don't try to screw you like other places.1. Ethical. They never try to screw you out of money like other shops, even when it's obvious you don't know much about cars and it would be very easy to do.They also are completely transparent about costs, and will always update you on prices before they go forward with any work.2. Timely. I always wait in the store as I only have 1 car. Today I was warned "it may take awhile" but I was only sitting there for about an hour. That is extremely quick compared to other places, where you can easily waste your whole day sitting in the lobby -- which I was fully prepared to do as my appointment was mid morning. The most I've ever waited at a Firestone place was about 2-3 hours when my car broke down and I showed up with no appointment.3. Cost efficient. I drive a VW Beetle. It's going to be expensive no matter what thanks to Volkswagen's shady maintenance practices. The VW dealership will charge you an arm and a leg at literally any opportunity they can. I ALWAYS go to Firestone instead, and even then they only charge a fraction of what I was expecting the costs to be. They also run deals pretty often so there are plenty of opportunities to save money.4. Transparent. They will quickly let you know when something is outside their scope of practice and won't try to do things they're not skilled in. This is an incredibly valuable service when you drive an obnoxious car like me. The only time this happened to me is when my car broke down and I needed some part fixed from the VW dealership since they refuse to outsource their tools. Even then, Firestone got my car running so I could at least drive there.5. Misc. Not super important but I also want to add that their lobby and bathroom is always extremely clean. There's also complimentary coffee in case the wait is long.Overall, I wish I could give this place 10 stars. Extremely grateful for the work they've done on my annoying little car over the years, and I hope the workers here make good money -- they deserve it! And thank you to Adam for working on my car today!! It hasn't run this smoothly in a long time.
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September 2023 by Scott Wilson
Ran over a nail/screw on my way to grandson's birthday party. Stopped by Firestone since it was on my way and nothing else was open on a Sunday. I told them what was happening and I was told they couldn't get me in untill Tuesday. This is a 5 minute task and they could not take care of me. I was lucky to get to Yanga Tire on Hubbell and they plugged the tire in 5 minutes and charged me $10. Firestone was going to charge me $32.
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September 2023 by Dylan Wagner (DWaG)
Scheduled an oil change on the app using a coupon. When I go in to drop my car off I wait a solid 15 minutes in line to be told the coupon isn’t valid for my vehicle and that i’m gonna be paying more. I just left.Service: Oil change
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June 2023 by Cameron Brown
Took my truck in for the first alignment since I've paid it off it's a 2008 trailblazer I figured it would be simple since they did my brothers 1996 S10 with zero issue. They didn't take a make or model on my vehicle. As soon as we went in to get the alignment done the guy seemed very set on the fact that if anything was bad they would not touch the vehicle. I got a call 30min before my appointment was scheduled and he stated he didn't do anything with it and I needed every ball joint on my vehicle replaced and it would be close to 7,000 dollars in total for parts and labor. I took it to a local shop just today and they checked ball joints and bushings in the front and gave it the all clear no parts just 1 hour in labor for them to actually look over the ball joints. It seems this location does this often from what other reviews have said wouldn't recommend.Service: Wheel alignment
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June 2023 by Jerome Allen
I will recommend Firestone to all of my family and friends. Took the van in to get it aligned. Needed new Tie Rods. Got those replaced, the shop realized that the outer was bad. Adam figured it out and took care of the issue. Got the van back on the road. I truly appreciated the way Adam went above and beyond for us. If there is something wrong with your vehicle...get a hold of Adam and Amy; that will make sure you're taken care of and the job is done right! Thanks again AdamService: Steering & suspension repair
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June 2023 by Richie Brown
terrible service and tech has no clue what they are doing. took my truck in for an alignment and told them it needed the camber adjusted. when they got done they told me they did the alignment but the camber was off and I needed to set up another appointment if I want that done that's exactly why I brought it in to get a full alignment including camber. I specifically told them this when I set up the appointment. also my brother just brought his suv for a alignment and they say they won't do it because all 4 of his ball joints are bad. I have a really hard time believing that... seems the tech is lazy and doesn't want to do his or her job.Service: Wheel alignment
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June 2023 by Brown's Window
I have stopped taking my company vehicles here due to the fact that they try and give you lists of problems but when you get a second opinion from a dealership with your warranty nothing is wrong.
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June 2023 by davy adkins
Great place for car service! A very friendly and professional staff. Also, up-front prices.
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May 2023 by Toni Kielly
Amy Cannon is THE gal to work with. Definitely knows what she is doing and makes the customer the priority! She is a true asset, and value to have, and I will most definitely be doing business with her again! We live 45 min away and have options closer, but her service is second to NONE! Thank you again Amy for everything you did for me today! You were an answer to my prayers. God Bless you! ?Service: Tires
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May 2023 by Ann Gee
We were traveling cross-country with a sick, elderly dog and we experienced a flat tire in the afternoon. Adam C., the Service Manager, saved us! We did not have an appointment and the schedule was booked for the rest of the day. Adam went above and beyond to help us get back on the road so we could get our sick dog back home. We will never forget Adam's kindness. He found a tire that was specified for our vehicle, changed our tire, and had us back on the road to travel back home. Thank you, Adam!Service: Tires
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May 2023 by travis farley
Staff has always been friendly and helpful.
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May 2023 by Bonnie Bloom
Everyone loves a good deal...right. You apply for a Firestone card ..you get 50% off oil change. Not sure how long this will last however...do it now.
