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June 2023 by Google user
I love this location! All the employees are young and friendly, always say hi to me! Manager is great too! 80% of my wardrobe is from this place ^_^
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June 2023 by Kim Welch
I love this location! All the employees are young and friendly, always say hi to me! Manager is great too! 80% of my wardrobe is from this place ^_^
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October 2021 by Samantha Feller
I visited the store on Oct 22nd around 7:15 pm. I was not greeted when walking in, never asked if I needed help, walked by the two employees a few times to see if they’d ask if I needed anything and never did. I was the ONLY customer in the store. I would choose to shop elsewhere due to the customer service, especially since I received better assistance at other stores around the mall. When I left, they were both at the counter and I had to initiate saying “have a good night” to acknowledge a customer was leaving.
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June 2021 by Katie Stafford
I love Francesca's! They have such cute apparel and have some really good sales! I get so many of my clothes from here! And I will continue to shop here!
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January 2021 by Jennifer Wood
Excellent service! Very friendly and helpful. Greats me right when I walk in the door. Willing to go the extra mile. This store has grown a lot since they first open. And I love how often they get new things in
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March 2020 by Stacy Lindsley
Terrible customer service at this location. Girls stayed at register talking to each other the whole time we were there. Store was full and they didn’t speak to one customer.
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October 2019 by Kylie Weisbrod
Very friendly and welcoming. Love the comfortable environment.
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July 2019 by Lainey Olsen
Very unpleasant greeting when I walked in, no help in getting a dressing room, nor checking on me while I was in the dressing room. Then had to call over an employee to check me out because I’d been standing at the register for 5 minutes without any validation. The employees had the worst attitudes. Definitely won’t be going to this one again, the Jordan Creek store puts this one to absolute shame.
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August 2018 by Maria Abbas
Wasn't greeted at the door when I came in twice! Wasn't asked if I needed a dressing room. And the girls were so slow checking us out it literally took 15 minutes to stand in line with one other person. No sense of urgency!
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December 2017 by Angie Vanheukelom
Went to this outlet store Francesca's in Altoona day after Xmas. Walked around this extremely small store with arms full of clothing to try on. Not one time did any of the 4 girls just standing at the cash register talking about everything but what they should be doing ask me if I needed a dressing room. Not once when I was in the dressing room did anyone check on me. Still I could hear them talking laughing. Not doing their job obviously. Very young immature help at this store. Will NOT be back. Will instead visit the store at Jordan creek. Sad because I wanted to like this outlet mall close to home so much.
