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March 2024 by Danielle White
Great service and knowledgeable about everything
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March 2024 by Nicole Hall
Soooo very glad we found Bridget. She is amazing. So nice and patient.
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February 2024 by Danielle Frey
I've been filing with H&R block for 3 years now, and I'm always satisfied with the results. This year I went in the office to have a tax pro file for me, since I had more paperwork this year and a few questions about it. My pro was amazing and so kind. He explained things to me very simply to where I can refile online again by myself with confidence. The only thing I would say it's a little pricey having a tax pro file for you if you don't have much paperwork to begin with, but other than that the info I received was nice!
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February 2024 by Zsanae Saunders
Was a very easy process
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April 2023 by Deb W.
Professional tax experts!
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March 2023 by Shawna Swain
Would give 0 stars if possible. Last year booked through online and somehow they didn’t have the appointment when we showed up. Then this year they contacted me to make an appointment. Then we show up, the door was locked and they claimed to have tried to contact us all week but couldn’t get a hold of me. But they could get ahold of me to schedule. Run away and go somewhere that has any idea how to run a business. If they can’t run a schedule I am sure they can’t accurately do taxes. What a joke
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March 2023 by Cassie Ory
Love Marie, she's great ?
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March 2023 by Cassie Price
Love Marie, she's great ?
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March 2023 by Logan
Marie Adkisson, my tax specialist, did an excellent job explaining what everything was and why it was important. On top of that, she was the only one in the office, so while taking 3 incoming phone calls, she still helped me! She maintained her professionalism and handled it all very well. I’d recommend her to anyone who is looking for a tax specialist!
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February 2023 by Jill Grinstead
Awesome. Friendly. Fast.
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May 2022 by Jill Renae
SHAME on H&R Block (Altoona, IA) H&R Block for not standing by their guarantee “If you discover an error in the H&R Block tax preparation software that entitles you to a larger refund (or smaller liability), we will refund the software fees you paid to prepare that return and you may use our software to amend your return at no additional charge.”Altoona location messed up on our taxes and now they’re refusing to reimburse us the $300+ they charged us to do our taxes. We will NEVER use them again.
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April 2022 by M
I had to wait on a form from my dads trust before I could file taxes. Due to Covid, government offices were behind so I didnt receive the form until 2 days of taxes being due. H&R Block scheduled me right in and took time to explain everything to me as he was working my papers. I was very relieved and happy that they got me right in and out while providing excellent customer service! He also provided me with a 30 dollar discount that day! Thankyou so much!
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April 2022 by Pam Tingley
Dale was exceptional at explaining everything an d very nice person!
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March 2022 by Amber Joyce
Tax preparer was friendly but the service fees are very expensive and we’re not explained to me at all in the beginning (I would have left the building). I make wayyy less than the average income for our state, yet my appointment was $400+ and I got no tax return amount in the end (I still owe). I should have never left my previous tax preparer…
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February 2022 by Charlie Willms
Great staff abs service.