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July 2023 by Julie T.
You Do Not support the military. Iowa NG is deployed right now and as a mom who has been helping my son fix up his house the Altoona Iowa manager won't let me use his military discount with using his card.
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March 2023 by Ryan S.
I ordered a refrigerator from here and they offered to deliver it for free. Against my better judgment I took them up on the offer. Not only we're the drivers 20-30 minutes late, they came to the door smoking a cigarette and disregarded the cigarette in my yard. I told them refrigerator goes to the basement and that it'll be a somewhat tight fit, but they'll have about 2 inches on each side if they keep the doors on. I suggest they take the doors off to give them more room. They ignored my suggestion and argued about how to bring the fridge down the stairs. For some reason they didn't just use a two wheeler, which is what we used when I worked there. They just attempted to carry it using slings. After going down one step, they gauges the hell out of my wood worker and didn't notice. They nearly hit the ceiling too. I told them to stop and get out of my house. I've called Lowe's and the store may took my information down for the delivery manager. He didn't act concerned and I haven't heard back. Don't buy anything from this Lowe's!
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August 2022 by Joanne S.
0 stars. Not a friendly or helpful store. Rude employees and the managers don't care. Go anywhere else if you have a chance.
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February 2022 by Eddie E.
I needed a filter, for my furnace, and their website said they had what I wanted and in stock. When I tried to find them, where the website said they were, not there. The three styles, of that brand, were nowhere to be found and all of the employees seemed to be having a conference about their plans for tonight. A couple years ago, pre Covid, I had an issue with a dishwasher. I ended up ordering it 3 times, because they kept screwing it up. The website is always outdated, but, if I order on line it gets here in good time.
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June 2021 by Kimberly S.
I specifically asked if I would have help loading mulch ( I was going to buy 15 bags) and was told by customer service "yes" and when I paid for them, the person said they would send someone out to help.....never did.. I saw a few of them standing around but no one came out, I loaded myself. I was not dressed for that, it did not make me very happy.
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August 2020 by Ranson W.
utterly incompetent staff, I cannot believe how many calls its taken to get the installation scheduled with these morons. they can't look up my order by order number? only by name and phone number? And each time they say they'll get their manager to help "once they're out of their meeting" but don't expect them to actually call you back. Even after trying to get help in-store, the same excuse and not 1 but 3 times during that conversation they PROMISED they will call us Monday. Guess what? Monday, Tuesday, Wednesday no call. DO NOT DO BUSINESS WITH THEM. get in touch with a contractor yourself. Lowe's is less than useless.
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May 2020 by Anderson A.
This is Sunday May 17,2020! It's 9:55 am. We are senoir citizens, so trips to stores have to be organized so we can go in and out a quick as possible. I have tried to call the store several time and each department I called for does not answer there phone. OR they take it off the hock and lay it down so it doesn't ring.. I can hear people..?? I got persistent to talk to someone and tried all departments! NO ANSWER, same treatment.. can some one tell me why they have a phone the don't answer...
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May 2019 by Douglas V.
We bought a LG washing machine at Lowe's about a year ago . We had nothing but problems with the way the clothes smell after we washed them,and we cannot put a Max load at the clothes will be socking wet it what bothers me most is the mold smell.and the stupid advertisements is that it is asthma and allergy friendly .this piece of garbage should be recalled and LG should do better
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March 2014 by Bill L.
I never really like Lowe's compared to Home Depot or Menards. Although there is nothing wrong with this location, it just feels like offer the same items as the other big name stores, but is not as well organized. I would definitely feel better shopping at the other big name stores.