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November 2023 by Robert MANZO
Service advisor Adnan S.He’s been a great help to me . I called him Thursday morning telling him my 2019 LT 625 had a check engine light (Nox sensor) . He asked for my vin. He Told me my truck was under warranty to bring it in. Once I arrived at the shop I let him know that my driver side kingpin need to be replaced and all of my rear spring bushing. The reason why I needed all this work is because I bought my truck two weeks ago and tried to get a 3 axle alignment at the TA in Denton , TX and they pointed out to me what I needed to repair on my truck to perform the alignment. Once Adnan heard that he told all of theses repairs are covered under my warranty. And he told me I was smart not to get it fixed at the TA because I would of paid all this money . When my truck is under warranty. Then He told me it probably won’t be ready until Monday. At that point Adnan got me a courtesy vehicle so I could get around. Trivista is making my repair situation gosmooth with updates every day and just all around great service.
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November 2023 by Lyle Armstrong
I was actually there several weeks ago but these guys were top notch. Showed up over the weekend and was told might be a week before they got me in but after my company got me a hotel the weekend service writer set me up with a rental car and actually had me finished Monday afternoon
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September 2023 by Casey Burch
Prompt service, friendly, and knowledgeable staff, and mechanics. Got me up, and running in one day. Adnan Service Advisor had exceptional knowledge of International Trucks! Came and picked me up from Hotel! Thanks!
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September 2023 by ok ok
Driving NE Hubbell Ave IDEALEASE truck 882062 failed at maintaining his lane. If he's considers himself a real driver he needs to do better then changing lanes in the middle of an intersection making a left turn. That's how accidents happen.
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September 2023 by Eddie Keene
Great people took care of my issues and got me back on the road Adnan in the office is a great guy knows his job well even got me to the hotel via max if I have to break down this is where I want to be
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August 2023 by Jeremiah H
**********, ** location initially wanted to charge me over $7k for a radiator swap, which ended up being just a core change without notice. Broke my hood cables and charged me 22 hours of labor including work I didnt request. After talking with the *** I ended up paying their fair price of $5700. Calling around to other dealerships, including Freightliner, that price was still at least $1000-$1500 higher than the other quotes I had received. Less than a month later and I just dropped my truck off because the mechanic failed to understand torque specs and ruined both end cap cork gaskets and Im losing coolant. Oh, and it took 3 weeks before I got my truck back the first time. We shall see how many days and lost pay I get out of this fix. Definitely wouldnt recommend the ********** location to anyone.
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August 2023 by Tom Henss
Worst service I've ever experienced!!! They've never competed my service work at time promised. I have to share this because you just can't make it up. They ordered a warranty part for my truck. When it arrived they called and schedule appointment for installation. I delivered my truck at the scheduled time. Two days later I called to check progress. I was told they sent the ordered part back because it was to expensive to keep on the shelf. Now I'm waiting for part to arrive again. When I'm out of warranty they won't see me again. If your truck DOESN'T need to be on the road take it here.
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August 2023 by Scot Henss
Worst service ever hopefully someone finds a clue out there! If you can make money with your truck in the shop for longer then needed this is the place for you! Forced to go until my warranty is up.
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July 2023 by L A
I was dropping a load close by when all the lights on my 2022 International came on..check transmission, check engine, the clutch was overheating and heated coolant warning light. I was sent here for repair. I braced myself to be down for a little while. I checked in at 7am. I was told upfront how everything was going to work which made me feel better as a woman. As I waited, I was kept in the loop about what was happening…OMG!! Why did I get my key back at 10:15am same day!!! All the lights are out and my 2022 International sounds great! I appreciate the superb quality service I received here today! Thanks to the entire team for going above and beyond!!!
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April 2023 by Madison Carr
Their Parts guy Ted is AMAZING, he’s basically my personal parts guy. I’ve followed him for years and he has always found whatever I need faster and cheaper than anyone. He’s the best
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April 2023 by Watset Toyah
It's a den of thieves. After thousands spent on my truck at this place, my truck is parked and I am not working. $4500 and a bunch of headaches after my I'm afraid to continue spending on it. Thanks, Trivista Thanks to you I'm considering quitting trucking.
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March 2023 by Daniel Padilla
Two thumbs way up! Totally took care of me and my truck. Wish all companies were like this one with great team and customer service. ????
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November 2022 by Emily Forkner
Barry and his assistant was awesome helping with our truck.
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August 2022 by Wade C
Parts department staff is very knowledgeable. Quick in and out with the parts I needed.
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June 2022 by Martha Martinez
My 2015 Prostar had been having problems for about a month I had taken to an independent shop in Laredo TX. Only to have to do Regens every 4-5 days. Lost truck power in Missouri and was on my way to Denver pulling 79,000 lbs. my Truck started to derate and had Temp sensor light, DPF Light and Triangle come on all at once about 70 miles east of DesMoines. I called Cummins North America who referred me to Halloran in Altoona.These guys were quick to get my truck into the shop within an hour. Pete was very courteous and explained that they could get it fixed and back on the road. While waiting they bought pizza and let us use their break room.They diagnosed us and advised that the problem was more serious than we thought.Luckily they had all the parts sourced including DPF filter and many sensors. They gave us the option to try and repair or replace the filter.Tim was also very accommodating and explained all the repairs as well as our tech Colby. I felt reassured that my truck was in very capable and knowledgeable hands.The next day Pete let us borrow one of the company cars to get around the city while the truck was being repaired.Everyone we encountered at this company from the parts counter to the service department and even administrative associates were courteous and accommodating. I’ve been all over the country and have never encountered such wonderful people. I am very grateful for everyone at Halloran! Thank you. It’s been two days now and my truck is running great.