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February 2024 by Tori Stanton
I had a great experience recently at this location. The young man that took care of me was very friendly and helpful. Answered all my questions and made my experience pleasant and easy.
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January 2024 by Chelsea
I just called to ask if my new ordered iPhone is delivered and if I can go in to set it up. A lady picked up and said in the most arrogant tone “I don’t know, I’m kinda busy” ???? Hello??? Then why do you pick up???? Can you PLEASE use one minute to check for me???? :) never experienced anything like that. Other staffs there are nice tho
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January 2024 by Kaitlyn Beenken
Literally hustle you, shop somewhere else for phones. They told me I would get 800$ for my iPhone then told me to bring it back the next day, well suddenly the next day the promotion was over and I got 129$ back for my iphone trade in. And also paying 200+$ for 2 phones with a discount on there. Just go somewhere else
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January 2024 by Anna Stevens
Dayten was very patient and helpful during our visit! He put screen protectors on our phones, and when we noticed bubbles he fixed them for us, even putting a new one on for my sister when it couldn’t be fixed otherwise. Great experience!
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January 2024 by Anthony Stevens
Ok, you know how celk phone stores can be. Long waits, inattentive service, up-selling...None of that here! I actually SAVED money! Go see Dayton & crew. They'll take good care of you!
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November 2023 by James Haila
Service guys were super helpful
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September 2023 by Matthew Klein
Cory at this store is a life saver! My iPhone was stolen in Brazil. After buying a new iPhone, I tried calling AT&T customer support to get my number transferred to my new phone via e-sim. They couldn’t figure it out, so I had my brother in law go to this store to see if they could do it. Cory was knowledgeable, friendly, and got the job done quickly after verifying all of my information. I needed my old number back right away so I could get back into my accounts that required SMS 2 Step verification. Without his help, I would have been stuck in Brazil another 2 weeks without access to my online accounts, including the much needed Uber.
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September 2023 by Benjamin Sandness (Ben)
Cory at AT&T on 24th Ave went above and beyond helping out with a problem involving a traveling relative and a stolen phone. Dude was prompt and professional and saved the day on a Sunday afternoon in about 10 min. I was expecting an ordeal and he made it easy.
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September 2023 by Abdi Kusow
This store is extremally welcoming . In fact, Dayton, went beyond what is possibly expected of an excellent salesman to help me. ATT&T is very lucky to have him as store mangier.
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September 2023 by Emily Amsbaugh
Thank you Shannon for your help setting up my fancy new phone. The entire staff made the process quick and painless.
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August 2023 by Co Th
Loved the staff and the deals I was offered! Everyone working was extremely knowledgeable and friendly and helped me switch from my old carrier and save money! I never would have thought I could get my entire family new phones and save over 50$ from what I was paying before. I can’t recommend these guys enough.
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August 2023 by Josh White
I had an absolutely amazing experience when I stopped in! I had all my questions answered and was given top tier customer service!
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August 2023 by Lynn Scarlett
Ames Iowa store manager is awful! He told us we didn't have to trade in a phone and now we are being charged because apparently the phone needed to be turned in. But the store manager doesn't know that?
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August 2023 by Katie Oehmen
Went to the store in April to get my family onto my phone plan and initially thought we were having a great experience. However, when we went to trade in a phone for a free phone, the manager, Dayton, stated that we didn’t need to give him our old phone because it was “worthless to him.“ Fast forward to now (because it would take 3-4 billing cycles for us to be credited for the phone), AT&T isn’t giving us credit for old phone because Dayton messed up and didn’t take it and we aren’t able to turn in the old phone anymore because it’s been more than 30 days. Had we known we needed to turn it in within 30 days we would’ve done so, but because Dayton said it was not needed now we are stuck. So thanks to him, we are now having to pay out of pocket for a phone that we wouldn’t have even traded it in the first place had we known this was going to happen. Absolutely disappointed and don’t really plan on sticking with AT&T. Along with this, he also added insurance and an upgrade plan to our entire phone plan that we did not agree to. I had to spend multiple phone calls with AT&T to get these charges removed and refunded.
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August 2023 by Rachel Brandenburg
Dayton is an all-star running this store. He was quick to solve my problem, compassionate, and was welcoming and honest. Totally the opposite of what I was expecting walking into att stores in other states. Dayton is the best!
