-
January 2024 by Cynthia A
Fantastic customer service, I came in with a flat, knew I needed to change all tires eventually, got them changed and they got it done within the night.
-
January 2024 by Michael Leners
Recently had a car battery go dead during some extreme cold weather. Drove all around Ames and nobody had the right battery in stock. Finally was referred to Big O and they were able to order a battery from the supplier and have it delivered to the store within 30 minutes and installed it quickly once it arrived. Even though they were extremely busy (full waiting room and the phone never stopped ringing), they made the time to order and install the battery very quickly.
-
January 2024 by Kiska D
This is by far the best experience I have ever had with a tire shop. The workers here went above and beyond in installing my tire. I would 100% recommend this business to anyone in my life!
-
December 2023 by Jerod McMorris
Shawn was fantastic, my tire blew on Interstate 39, fifteen miles south of Ames. He quickly found the tire I needed and had someone pick it up before my car (towed in) and I arrived. His team was also was able remove the stripped lug nut and replace it at a very reasonable rate. Shawn treated me like family. I highly recommend Big O Tires.
-
December 2023 by krystle Fowler
Shawn at the Ames store is so great to work with! He found 2 small pieces of metal in my tire that a previous shop said there was nothing wrong with it. Honest man, I’ll be back again!
-
December 2023 by Levi Sales
Had a punctured tire, was able to drop it off and pick it up the next day, despite them being super busy. 10/10 service from Shawn, super friendly. Clean waiting room and restrooms. Will be my first choice next time!
-
December 2023 by Aiden Lee
I received impeccable service with a perfect 10/10 rating at Big O Tires in Ames. I visited for a wheel alignment due to a modification in tire size. After comparing prices with numerous shops in Ames, Big O Tires stood out as the most affordable option. Not only did they address my initial concern, but when I experienced ongoing steering wheel shake, they went above and beyond by balancing my wheels at no extra cost. The team also conducted a thorough check of my tire conditions, demonstrating their commitment to customer satisfaction. I highly recommend visiting for any automotive service or to obtain a quote. The staff's friendliness and willingness to assist further enhance the overall positive experience.
-
December 2023 by Mahdi Altalib
Very bad customer service. I had an appointment and been waiting in the waiting area for over 30 minutes. Everyone who came after me got done and they didn’t even say sorry about the delay. I had to leave without getting the service I needed. Very disappointed and won’t recommend this location to anyone.
-
November 2023 by Brandon Kline
What a positive experience with Big O! Clean shop, great service, great people, and great prices. What more could you ask for? The manager Shawn was especially helpful in diagnosing and reprogramming my TPMS sensors after the light came on. I will definitely be back
-
November 2023 by Josh Fang
My recent experience with this Big O Tires location has left me amazed. While driving through to Minnesota, we suddenly had a flat tire, and it couldn’t have happened at a worse time. We pulled into Big O Tires in a bit of a panic.Not only were they quick to assist, but they also replaced our spare tire at no cost. The staff was incredibly helpful and saved the day. Their kindness and generosity were truly appreciated.This unexpected act of kindness speaks volumes about the exceptional service and commitment of Big O Tires. They turned a stressful situation into a positive and memorable experience. Kudos to Shawn and the team for going above and beyond!
-
September 2023 by Brady Lorimor
Shawn got me in without an appointment to get some locking lug nuts off. They didn't have the right socket so he went to another store that night and got me taken care of the next day. Top tier service for a new customer.
-
September 2023 by Noah Hutt
I dropped my car off around 8 pm on a Friday night, I attempted to call them but there was no voicemail. I called back the next morning and Sean answered with so much positive energy and told me my tire was fixed for free! Sean and Big Ol Tires is the place to go if you need new tires, have a flat, or anything like that. Amazing service. 6/5 stars
-
September 2023 by Keven Goepel
Shawn the store manager was super nice and helped us with all our needs. Not to mention the work on the car was superb. Would definitely recommend checking them out!
-
September 2023 by Marcus Coutinho Rodrigues
I recommend!Shawn and the whole team were amazing.Full inspection in my son’s car.Great service and great price!!
-
August 2023 by Aaron Ringen
Great place, we were out of town, flat on the interstate, got us right in and taken care of! Let them help you out!
