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August 2025 by Roger Manriquez
Called store to ask for certain items that are in store and was meet with the most rudest and unprofessional customer service would not recommend coming here.
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July 2025 by Alex Donaldson
Where is the manager? The store is incredibly understaffed for a Friday night. The cashier is moving at a snail's pace. Two members of the staff walked right past me, leaned against the counter (facing away from me), and proceeded to have a 3 minute conversation, all the while never acknowledging me even though they clearly saw me walk in. Finally, after acknowledging me, they told me my pizzas would be about 10 more minutes. I have now been waiting for 25 minutes and just overheard them say that they missed one of the pizzas on my order. Meanwhile, I'm waiting here and have never been told that they missed one of my pizzas. I only know this because I heard them say it to each other.
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May 2025 by Colbi Hoffman
Worst caseys in Story county. I wish I could leave no stars. My experience was so bad it lead me to leave my very first review on a place. Congratulations. This location should be considered for closing permanently.
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April 2025 by Iroquois Pliskin
Some of the best cooked pizza I’ve ordered from this location! The person making pizza on 4/6 at 6pm did a killer job! Keep it up!
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September 2024 by Dirty Mike
They like to leave the pizza in the window until it sells, even when that's hours - well past the time that it's marked for. It's a caseys, but not a good one.
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July 2024 by Diana Champalath
Beware of the male bearded employee working in the kitchen. I was picking up a doordash order and was patiently waiting. This person starts picking the items for the order and became frustrated. Proceeded to start slamming cooler doors huffing and puffing walking back and forth looking for these items. Walks over to cashier lady starts saying something to her not even sure what it was but not professional at all. His demeanor was negative. Very rude, very very bad attitude. I'm not even sure what his deal was, but regardless that's his job and should not be acting like that to customers. I frequent this store alot and have never had this happen. And this doordash order wasn't even for me I was just waiting kindly and patiently.
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July 2024 by Alex Lima
The male employee was very rude no questions about rewards or bag or receipt. Didn't even tell me my total
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January 2024 by Erik Lenning
The Assistant Manager yesterday was wearing headphones while checking out customers. She couldn’t even be bothered to hand me my bag of items after she bagged them, she just left them in her side of the counter waiting for me to grab them. Worst customer service I’ve seen/experienced ever.
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October 2023 by Timothy Gunter
Staff had doors locked just watching me, open at 4am? Ok then why is the store locked? Left for 12 minutes.... doors still locked staff still just standing at the counter. Like update store hours, plus last 3 visits service wasn't great at all. Not fond of the staffs service this location provides. But it is the only one with a cold deli SUPPOSED TO OPEN AT 4AM.....
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September 2023 by Kim Hadaway
Awesome customer service!!! Best Casey's in Ames!!
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August 2023 by Alan F
Always 5 to 8 people in line in the store
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August 2023 by salvador rodriguez
Good place very clean
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June 2023 by Deven Miller
I've never had a positive attitude employee help me and they very rarely have fresh pizza in the warmer.
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June 2023 by Wes Alexander
Went in to pick up a DoorDash order. The guy said there was only one order in front of me so I need 45 minutes and they have three other orders being made before mine and there’s only two people working so I say it’s pretty s****y.
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May 2023 by Adam Mullen
Tried to order 25 breakfast pizzas for tomorrow for an event and the manager was very rude and said “their policy has changed to a max of 10”. Called another store down the road and they were more than happy to fulfill my order.
