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January 2024 by Erik Lenning
The Assistant Manager yesterday was wearing headphones while checking out customers. She couldn’t even be bothered to hand me my bag of items after she bagged them, she just left them in her side of the counter waiting for me to grab them. Worst customer service I’ve seen/experienced ever.
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October 2023 by Timothy Gunter
Staff had doors locked just watching me, open at 4am? Ok then why is the store locked? Left for 12 minutes.... doors still locked staff still just standing at the counter. Like update store hours, plus last 3 visits service wasn't great at all. Not fond of the staffs service this location provides. But it is the only one with a cold deli SUPPOSED TO OPEN AT 4AM.....
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September 2023 by Kim Hadaway
Awesome customer service!!! Best Casey's in Ames!!
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June 2023 by Deven Miller
I've never had a positive attitude employee help me and they very rarely have fresh pizza in the warmer.
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June 2023 by Wes Alexander
Went in to pick up a DoorDash order. The guy said there was only one order in front of me so I need 45 minutes and they have three other orders being made before mine and there’s only two people working so I say it’s pretty s****y.
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May 2023 by Adam Mullen
Tried to order 25 breakfast pizzas for tomorrow for an event and the manager was very rude and said “their policy has changed to a max of 10”. Called another store down the road and they were more than happy to fulfill my order.
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May 2023 by K E (Simplicity)
This place NEVER has pizza when I come while all other locations are forever stocked with pizza. With so many people driving to and from Ames on this highway you'd think they'd stay stocked.
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March 2023 by Dan Jones
Had to wait 45 minutes because staff forgot to make our pizza.
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December 2022 by Tyler Curtis
I visit this casey’s everyday because i live about 1 minute away. Morning Staff are normally nice and friendly. Last night i ordered a pizza around 545 online order. Online it said it would take about 55 minutes so i went in close to 7 to give them time because friday nights are normally busy for everyone! One thing i could say is the kitchen staff tried their very best to accommodate everyone’s needs because there was quite a few people waiting on their orders. The one thing that continues to stand out is the Assistant Manager(short and petite girl) Her attitude is VERY NASTY. Each time i come into Casey’s her tone is not bubbly, she always seems to have a nasty attitude… I don’t think this young lady deserves to be Assistant General Manager because she has that i don’t care attitude and it’s definitely not a good look for the company. Everyone else that i’ve come across is always so bubbly, nice and very helpful. Hope this helps :)
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December 2022 by Scott Drobny
Great pizza.Trying to log into the USELESS website is impossible. Just drove there instead.Hire someone in web design that has a clue.
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August 2022 by James R.
8/14/22 - I'd noticed for awhile Casey's Ames gas prices were dramatically different than Casey's Ankeny. $3.89 in Ames versus $3.15 in Ankeny today. That's called price gouging. That's .74 cents difference for being 20 miles up the interstate. I'd asked the guy filling the tanks in Ankeny why the big price spread. He started with the "supply and demand... distance from the distributor...". I kept pressing him and he said, "Because they can."
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December 2021 by John Doe
Salted Carmel coffee tastes like dog sheet, breakfast sandwiches are always cold, staff are rude and slow, prices are stupid high, and drinks are mismarked or missing on purpose, do yourself a favor and don’t go here.
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August 2021 by C Austin Kelsey
Clean, organized, stocked, and well-managed from what I can tell on my various visits here.Love the cappuccino/hot chocolate, (when in stock, heh).Only qualm(s) would have to be almost never having potato cheese bites available to go and the bathroom tends to be a bit gross on occasion.
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July 2021 by Janett Rose
Due to hearing an employee being absolutely rude, making a girl uncomfortable. I had waited to go in for a while but seen the same employee who assaulted the gal still works there!!!!! I've tried reaching the manager but no response. Very disappointing.
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January 2021 by Anne Delk
Staff was rude. Wasn't the cleanest. I ordered a pizza online. Should have been ready when i showed up (30 minutes later) They hadn't even put in oven. I paid online. They said they would bring it out when done. It was Not busy 4 employees. I ended up going back in to get my pizza. The employees were having a good on time on phone's joking around. The lady who said she would bring it out . Went to hide. As i was leaving they made joke's about making me come back in the store. I will note. I just had hip replacement and it's not easy getting around. They didn't even offer to open door. I am using crutches to help me get around. Very poor customer service this is not the first time I've had poor customer service at this location if i got get (-) rating I would
