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February 2024 by Hung Phan
Poor Package DeliveryI have a scheduled delivery that was notified before noon Feb 15, 2024. I carefully woke up at 8 am and check on my apartment's door and at 8 am I haven't seen any "missing tag" yet. I wait until noon and at noon when I went outside I saw a "We missed you" tag and the next delivery date would be Feb 15. I was shocked because I haven't heard any knocked door or ring sound (We have a door bell outside our apartment), and similarly my two other roommates didn't hear any signals either. It's not the first time Fedex delivery men did the job like this. I wonder if that case happened, why couldn't they call me on phone, or even make a "knock knock" at the door so I could hear that and get the shipped packages, instead of waiting for 1 more day? I am really really frustrate with the FedEx service in Ames Iowa.
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December 2023 by Lizmari Collazo
Tired of ordering things and not having them delivered responsibly. Then they just throw their hands up, like it's not their problem. WORST delivery company ever. And this delivery person in particular could not care less where he abandons things, and then claims they got delivered. I am so done. I wish NO company used them. It's like throwing money away in a black hole.
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November 2023 by Ed Green
Can’t get through on the phone for a lost package.
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October 2023 by Junlu Zhao
They will deliver your package to other’s door and you have to spend a lot of time to figure it out with police and shipper, cause they are not response to what they did.
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July 2023 by Tim Andrews
The employee’s are always friendly and helpful
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May 2023 by Carmen Elliott
I just had great service here (May 26 2pm). The employee i worked with is not regularly at the counter, but he went through my return with a smile and friendly communication. I didn't catch his name, but I hope whomever sees this recognize him for providing great service!
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May 2023 by Joy Kugler
Quick, easy and the staff was very helpful.Only drawback was a $2 card fee on a $0.37 transaction so if you have cash bring it along.
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February 2023 by Bob G.
3 days after my 2 Day signature required package was supposed to arrive and the app claims it will arrive by 8pm, just like it said last night. Until it said delivery not attempted and not delivered. No way to contact fedex or the local office to get help. I'm expecting the same message tonight at this point cause they only work this late at Christmas. Federal not Express and no delivery on weekends. Next eeek I won't be home to sign for it so instead of being delivered I'll probably have to drive 40 miles to pick it up. People malign the USPS but they meet their commitment.
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January 2023 by Troy Schroeder
Definitely a great FedEx Hub ... girl behind the counter always outstanding, she's friendly snd helpful
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December 2022 by Barbara Armagno
Can’t seem to open on time. I don’t know about you, but if my business opens later I get fined!!!! Poor customer service!!!
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September 2022 by Anita Williams
They are so helpful and very nice. I appreciate the different locations.
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September 2022 by Adam Haynes
Our Fed EX driver has always been great. But, Scheduling deliveries is NOT a strong suit of this location. Business hours are posted on the door, and have been the same for YEARS and yet every single delivery is attempted hours before or after our storefront is open.The Drivers in Are kind and courteous, but their management has no idea what they're doing.
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August 2022 by kenny pilcher
Had a pre-paid shipping label on a phone. The lady behind the counter said that it had to be a QR code not the actual label in order for her to scan it to print out a shipping label. went and printed it out and all she did was scan the piece of paper she could have done that from the phone complete waste of my time
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August 2022 by Bryan Myers
The staff was extremely helpful in making sure my expensive and fragile item was packaged safely for its journey.
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July 2022 by Robert Blayer
The staff is very friendly and helpful. My shipment was handled in a a professional and efficient manner.
