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March 2024 by Alex Gray
Best in Ames
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December 2022 by Ian McKilligan
Great, friendly, and efficient customer service.
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August 2022 by Jim Kalsem
Best bank in Ames. I have had an account and dealt with First National since probably 1978 or 1979. I've also dealt with, not going to mention names, a couple of the much larger banks in Ames that was a real nightmare. First National has been and seem to continue to be a much more personable,friendly, and caring bank. I have not had any problems I've experienced at many of the larger banks. For an example: I had a truck loan at one of the "big name brand" banks. I paid my loan off about one year early, it took me eight months to finally get my title after many many phone calls and other unnecessary BS. What a pain in the butt. I'll never use another " name brand" big bank.
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June 2022 by Russell Senenfelder
This is a great bank, I've been a member for years and they've never done me wrong.
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June 2022 by Jack Friend
Very helpful and available when we were setting up a loan for our first house.
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May 2022 by Mark Clipsham
Please insert strings of applicable profanities and expletives every second or third word.Everything was going relatively smoothly considering this is my 7AM to 7,8, 9 PM work day time of year. Chronically fatigued and stressed but getting things done.Enter the unprovoked assault. Let's change the debit card for all our loyal customers to make it more convenient for us and likely either more profitable or less expensive using a third-party source.So, here I am, an hour into getting the card activated. I charge $125/hr for my time – I would like the time stolen from me to be paid for. I went to the bank in person to get it activated to avoid the almost assured pain/incompetence of online or over the phone – had to squish my Saturday to do that and put off things till I got back. But they use a third party so they can’t do that – out of their control! With a dinner a party that night I really needed it to go shopping so I sit in the parking lot trying to use the automated cues – “sorry we cannot process your request at this time.” Tried several times. The only way to get a real person is through a lost/stolen card option, after 20 plus minutes on hold – they assure me it is activated – the card reader in the stores tell me that is not true. My groceries are on my credit card – the ones that I had to have, the rest have to wait. Did someone get a star on their chart for this? I was close to spitting blood and lightning bolts because of someone\s clever idea. A zero was deserved – not an option. $200 should cover it by the time it is over – I hope. Otherwise, I was robbed of my life/time by my bank. No follow-up on the system – total ball drop – fumble. Not an option in my professional practice.Turns out that you have to use the phone number you have on file (from when we opened the account 30 yeas ago) to activate the card. A short sentence would have saved me a lot of time.
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December 2021 by Chaos22 Badger
I’ve never had a problem with FNB in the five years I have banked with them.
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December 2021 by Noah Noah
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September 2021 by Rohan Singh
FOREX INVESTMENT I never believed my life will change in such a manner, i saw a review on a page about MRS ELIZABETH BAYS and before then i have never risk money doing anything online with anybody because i think i was so wise and never want to be cheated, but when i contacted her and she explained everything to me concerning trading and the profit i can make within a week i was convinced to give a trial and why i risked to invest 500$ was because i don't need to send her the
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August 2021 by Marsha McFarland
Excellent customer service!
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April 2021 by John Gorter
I also have been banking with FNB for over 5 years. Any question, issue, or need is handled with professionalism, good attitude, and on and on. Best bank ever, just try a mega bank and see how it goes
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January 2021 by Jill J.
I've always had positive experiences here, which is why I always go to this location. However, when I called in to get information about my account, the woman on the phone cut me off and transferred me before I was finished explaining what I needed. I was transferred to the wrong person and I had to wait to have someone else call me back, when I just had a quick question. Every time I call in, I don't get my questions answered and the women are rude and short with me, they sound as if they're annoyed I called in the first place. I would recommend going in if you have questions, the service is way better and the employees are actually happy to help out.
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January 2021 by Brady Peterson
Best bank in Iowa!! let alone America :)
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February 2020 by Maggie Frerichs
I have been a customer of FNB for seven years. They continuously provide outstanding customer service. I worked with many branches across the metro and Ames; the 5th Street branch is my favorite. Thank you for everything you do!
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November 2019 by Kimberly Letze
Everyone is always friendly and provide fast, accurate services.
