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May 2021 by Ezra Fuerman
Employees are very helpful. The pharmacy is great. A wide selection of healthy foods as well.
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May 2021 by rando vids
love the meat dept. everyone so helpful always a good selectuon
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April 2021 by Shashwat
Fake deal tags on shelves. I was overcharged for the goods I bought. When I tried to get my refund the next day, an employee removed those deal tags in front of me and the manager blatantly lied about the offer never being there. Look at the audacity.
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April 2021 by Manuel Diaz
A definite student fave store, be careful where you park out there, they dont care to put there carts back,my car got some damage.
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March 2021 by Ashley Dykes-Nielsen
Its a nice place to grocery shop but as for the pharmacy I think their hours suck on the weekends. A lot of people work on weekends until 430-530 so I think maybe they could stay open until 6-7 instead of 5.i had to wait until Monday to get my meds and I was out Sunday all day because I had to work during their pharmacy hours. Other than that, friendly staff, clean, and large selection of stuff.
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February 2021 by Nan Mine
Appreciate shopper reaching out to me picking out my order. The communication via text is wonderful. I am a very satisfied customer.
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February 2021 by Kyle B.
HyVee is a friendly Midwest grocery store chain. They typically have the freshest produce of anu grocery store, and the best selection. Their focus may not always be on the lowest prices, but they have a better selection and higher quality product than some cheaper stores. They're not overpriced, just maybe not the lowest. I find them to be a good value for quality and money. Staff is always friendly!
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January 2021 by Arnold Sengsirivanh
Lincoln V. provided a supreme shopping experience. I’ve never seen someone bag groceries as proficiently and swiftly as him. I will be naming my first born “Lincoln” in his honor.
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December 2020 by Timothy Payton
They should teach their employees about customer service. Today I was told by an employee that it was not possible to use any form of electronic payment to purchase breakfast in house and she was not even willing to try. I have used it there many times to purchase the same meal on the same phone. Sad performance Hy-Vee.
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November 2020 by Jennifer Wood
Went in there 3 different times in a 2-3 weeks time span to order a cake and cookies for my graduation and got no help at all. Not even a hello. Was even looking at the cakes, the book of cakes, and the kiosk. And when I did get help she was very rude and didn’t seem to want to help me at all. Took my order to a different place and came out more than thrilled; will be going to there from now on. It was amazing! Will not be recommending this hyvee to any of my friends or family members
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October 2020 by Mark H.
My wife and I have been shopping here for more than 40 years, so I thought it was high time to review this store, especially since their reaction to the pandemic has been so exceptional. I was always a big fan of the store before but now I really would not consider shopping anywhere else. Since the pandemic (and possibly before; I never thought to inquire before) HyVee has been offering free pickup of groceries ordered online. You order and pay for them on aislesonline, a shopper does your shopping for you, and then you drive up and they put the groceries in your trunk. Let me repeat that there is NO CHARGE for this service, provided your order exceeds 30 dollars. I was a little reluctant to do this at first because I actually like wandering the aisles, making sure I get the item of my choice, the best date, etc., but when Covid cases began spiking here in Iowa we started using this service for safety reasons and now I am completely sold on it. There have been almost no glitches or mistakes in months of ordering, and on those very rare occasions that there has been, they have been promptly and courteously corrected. On one occasion, when an item I ordered didn't make it into the bag, they delivered it to my home. Their computer system allows you to select an alternate item from a fairly extensive list of choices in case they are sold out of something, and they even follow a policy of not charging you more for the alternate than the original item cost. Just today, for example, they were out of the small banana bread that I ordered, and gave us the large size that I had selected as a substitute for the same price, which I think goes above and beyond the call of duty. Back when my parents were still alive, they came to visit me from New York and I still remember my father's astonished reaction to this store-- the wide, well-lit aisles, the employees who smiled at us when we passed them (and frequently greeted me by name), etc. He kept saying that there was nothing like in this in New York City, and of course he was right. The staff here is about as friendly and accommodating as you can possibly ask for. When I have had purchase requests I have always gotten a quick reply-- sometimes they can't order the item I requested, but they always let you know why. Bottom line: if you don't already shop here, you should definitely consider doing so. This is one of my favorite stores in Ames.
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September 2020 by Kevin Ericson
The muffins were a hit!!
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August 2020 by Jewelz Wilson
Such a friendly store best of all the Hy Vees in Ames
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June 2020 by Daniel Nuñez Avellaneda
The most amazing wines and beers are in Hy-Vee, some times they have a really good deals
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April 2020 by Nathan Dishman
The latest Hy-Vee commercial is set to that 80-90's tune "..be a HERO till the end of the night." I'm here to say that the custodians, employees and managerial staff are second to none when it comes to being a HERO. Employees at the Hy-Vee West in Ames are "killing it." In the midst of COVID-19, they put themselves in harms way everyday so that I may feed my family. It has been said that the two things that make a career worth waking up for is; 1) being a part of a team, and 2) making a difference. Hy-Vee West is doing both and making it look easy. Keep rockin' it my friend! Yes, I'm talking to you.