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November 2023 by Ayden Dahl
It has good food I wood go here again do
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September 2023 by Natalie Poole
Employees very rude food was
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April 2022 by Daniel Li
Prices are reasonable and portion sizes are large, but food is a little below par. Sesame chicken was not very crispy, instead soft like a mush with sauce. Noodles were decent though.
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March 2022 by Tom Reis
West Ames HyVee is playing mind games AGAIN. Their constant rearranging products causing customers to spend endless hours of wasted effort such that even their employees cannot seem to find products....good job at mismanagement.
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February 2022 by BudgetBeerBelly
Mmmm. Tasty.
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January 2022 by Carter Lantermans
The only good thing about this hyvee Chinese is that the food was warm. They had barely any appetizers and barely any main course choices and side choices this is the most inconsistent hyvee chinese I've ever been to.
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August 2021 by Madison Lyon
Some of the food is gross through delivery. I had undercooked beef and chicken and the sesame chicken was rock hard. But dining in is so good! Never can go wrong with dining in for some hy-chi!
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March 2021 by RoxAnne Grannon
Best parking for a grocery store!
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December 2020 by Timothy Payton
They should teach their employees about customer service. Today I was told by an employee that it was not possible to use any form of electronic payment to purchase breakfast in house and she was not even willing to try. I have used it there many times to purchase the same meal on the same phone. Sad performance Hy-Vee.
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November 2020 by Jennifer Wood
Went in there 3 different times in a 2-3 weeks time span to order a cake and cookies for my graduation and got no help at all. Not even a hello. Was even looking at the cakes, the book of cakes, and the kiosk. And when I did get help she was very rude and didn’t seem to want to help me at all. Took my order to a different place and came out more than thrilled; will be going to there from now on. It was amazing! Will not be recommending this hyvee to any of my friends or family members
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October 2020 by Mark H.
My wife and I have been shopping here for more than 40 years, so I thought it was high time to review this store, especially since their reaction to the pandemic has been so exceptional. I was always a big fan of the store before but now I really would not consider shopping anywhere else. Since the pandemic (and possibly before; I never thought to inquire before) HyVee has been offering free pickup of groceries ordered online. You order and pay for them on aislesonline, a shopper does your shopping for you, and then you drive up and they put the groceries in your trunk. Let me repeat that there is NO CHARGE for this service, provided your order exceeds 30 dollars. I was a little reluctant to do this at first because I actually like wandering the aisles, making sure I get the item of my choice, the best date, etc., but when Covid cases began spiking here in Iowa we started using this service for safety reasons and now I am completely sold on it. There have been almost no glitches or mistakes in months of ordering, and on those very rare occasions that there has been, they have been promptly and courteously corrected. On one occasion, when an item I ordered didn't make it into the bag, they delivered it to my home. Their computer system allows you to select an alternate item from a fairly extensive list of choices in case they are sold out of something, and they even follow a policy of not charging you more for the alternate than the original item cost. Just today, for example, they were out of the small banana bread that I ordered, and gave us the large size that I had selected as a substitute for the same price, which I think goes above and beyond the call of duty. Back when my parents were still alive, they came to visit me from New York and I still remember my father's astonished reaction to this store-- the wide, well-lit aisles, the employees who smiled at us when we passed them (and frequently greeted me by name), etc. He kept saying that there was nothing like in this in New York City, and of course he was right. The staff here is about as friendly and accommodating as you can possibly ask for. When I have had purchase requests I have always gotten a quick reply-- sometimes they can't order the item I requested, but they always let you know why. Bottom line: if you don't already shop here, you should definitely consider doing so. This is one of my favorite stores in Ames.
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April 2020 by Nathan Dishman
The latest Hy-Vee commercial is set to that 80-90's tune "..be a HERO till the end of the night." I'm here to say that the custodians, employees and managerial staff are second to none when it comes to being a HERO. Employees at the Hy-Vee West in Ames are "killing it." In the midst of COVID-19, they put themselves in harms way everyday so that I may feed my family. It has been said that the two things that make a career worth waking up for is; 1) being a part of a team, and 2) making a difference. Hy-Vee West is doing both and making it look easy. Keep rockin' it my friend! Yes, I'm talking to you.
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January 2020 by dip111213
Stopped in person to pick out an arrangement and asked for same day delivery. I was promised there would be no problem. Well, after several phone calls inquiring about the delivery and asking why the order had not been delivered as promised, I was told it was on its way now. Wow, didn't know it took 2 hours to go 2.4 miles. When i placed my order, I made it very clear the arrangement had to be there before 4pm. Well at 545 it finally showed up and the person whom they were to go to had left at 4:30. Needless to say, the intended recipient will never see them. VERY DISAPPOINTED in the poor Customer Service and will definitely NOT be promoting this HY-Vee to anyone.
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December 2019 by Scott C.
I will never go back to this location again. $12 for a two piece fried chicken meal! There are always employees standing around the checkout lanes but no one will ever help. If I want to check myself out I shouldn't have to pay the whore house prices they charge for groceries.
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October 2019 by Ana B
At Hy-vee you can find everything you want, form food to hygiene stuffs. There are very good wines and types of meat. Prices are fair.
