-
March 2022 by Tom Reis
West Ames HyVee is playing mind games AGAIN. Their constant rearranging products causing customers to spend endless hours of wasted effort such that even their employees cannot seem to find products....good job at mismanagement.
-
February 2022 by TK Brown
Please avoid this HyVee at all costs, we will not be back. A week ago, my husband bought a gallon of 2% AE milk and when we got home, it was already opened. We called and asked about getting our money back but they wanted us to bring in the gallon of milk and we already threw it out. This morning I was cooking breakfast with a dozen large Hyvee brand eggs that had a sell by date of 2/20/22. I used them in pancakes and then made a few scrambled eggs. Immediately after tasting the eggs I realized that they had gone bad, they tasted awful. I’m worried my kids are going to get sick from eating the pancakes. I called the 1-800 product number on the eggs but that line is only monitored M-F. Please save your money and shop elsewhere! You may get very sick!
-
September 2021 by Tristan C.
Their Chinese department was open til 9 but refused to cook eight spring rolls for me at 8:10 saying it was "against policy" to cook after 8. Customer service is clearly not important to this Hy-vee or their store manager who I spoke to asking them to make the cooks do their job and cook my food and they also refused. Less helpful smile and more terrible customer service here. Their workers apparently get paid to stare into space from 8 until 8:30 when they can start cleaning. Never supporting them again.
-
May 2021 by Kerryann Button
I was stopped at entrance leaving with a delivery order and was accused of stealing the order. Then the manager wouldn't even apologize for his employees mistake, told me it was my fault. I will never shop or take Hyvee deliveries again, and will be switching pharmacy after 15 years.
-
March 2021 by RoxAnne Grannon
Best parking for a grocery store!
-
October 2020 by Mark H.
My wife and I have been shopping here for more than 40 years, so I thought it was high time to review this store, especially since their reaction to the pandemic has been so exceptional. I was always a big fan of the store before but now I really would not consider shopping anywhere else. Since the pandemic (and possibly before; I never thought to inquire before) HyVee has been offering free pickup of groceries ordered online. You order and pay for them on aislesonline, a shopper does your shopping for you, and then you drive up and they put the groceries in your trunk. Let me repeat that there is NO CHARGE for this service, provided your order exceeds 30 dollars. I was a little reluctant to do this at first because I actually like wandering the aisles, making sure I get the item of my choice, the best date, etc., but when Covid cases began spiking here in Iowa we started using this service for safety reasons and now I am completely sold on it. There have been almost no glitches or mistakes in months of ordering, and on those very rare occasions that there has been, they have been promptly and courteously corrected. On one occasion, when an item I ordered didn't make it into the bag, they delivered it to my home. Their computer system allows you to select an alternate item from a fairly extensive list of choices in case they are sold out of something, and they even follow a policy of not charging you more for the alternate than the original item cost. Just today, for example, they were out of the small banana bread that I ordered, and gave us the large size that I had selected as a substitute for the same price, which I think goes above and beyond the call of duty. Back when my parents were still alive, they came to visit me from New York and I still remember my father's astonished reaction to this store-- the wide, well-lit aisles, the employees who smiled at us when we passed them (and frequently greeted me by name), etc. He kept saying that there was nothing like in this in New York City, and of course he was right. The staff here is about as friendly and accommodating as you can possibly ask for. When I have had purchase requests I have always gotten a quick reply-- sometimes they can't order the item I requested, but they always let you know why. Bottom line: if you don't already shop here, you should definitely consider doing so. This is one of my favorite stores in Ames.
-
July 2020 by Ann Shoemaker
I have always been a HyVee shopper. Until they enforce wearing masks I am done. I will be shopping at a Fareway. This shows they are about the almighty dollar, and not their patrons.
-
March 2020 by Micci Moore Gillespie
Marical and her staff in the floral department exceeded my expectations once again. For the past three years I have planned a special corporate event. I’ve called Marical (who is always very responsive) and gave her a vague description of what I wanted - colors, theme of the event, etc. With that limited information, she has created the most stunning centerpieces. The photos are from an event last night and don’t come close to doing the arrangements justice! Give Marical and her staff a call - I highly recommend!!
-
February 2020 by e t
I love the phone reminders. All staff I've been in contact with, have been professional and friendly.
-
January 2020 by Heather Myers
The floral department did an outstanding job on my wedding flowers! I couldn’t have been happier with them!! Marical and her team are great to work with! I highly recommend West Ames Hy-Vee Floral!
-
December 2019 by Angie Wamsley
The meat department is awesome!
-
September 2019 by Justin G.
I have lived in west Ames for a while and I would sometimes stop by here and buy a couple things. I've been told by other people that they will have a product 10 cents off or something and then when it goes back to a different price after that it's 10 cents higher than the original price but I don't shop here regularly so I don't really run into the issue. There was one time I looked at there doughnuts and they looked really good so I bought a few of them and they were extremely dry and I questioned if they were even supposed to be eaten but they looked 10 times better than they tasted so I won't be buying doughnuts from here or probably any other Hy-Vee again. Caseys has excellent doughnuts though.
-
September 2019 by Tyler B.
Ordered breakfast with my family since village inn had a wait, so we thought hey hyvee will be fast let's go get breakfast there. We ordered at about 10:39 and it is now 11:23 and still no food. This is unacceptable. This better be the best breakfast I've ever had because it's already lunch time.
-
September 2019 by Chad Baker
It's well organized, the staff are very nice people, isles are 3xl sized bigger, the pizza parlor smells wonderful(it reminds me of Smoked Gouda Cheese), there are more well known friends of mine that work there(including 2 friends of mine who went to high school with me), it is quiet, they have More of my kind of food, and they play my music over the speaker. Aaaaaaah! It feels like a sweet vacation over there. Lllll-love It! And that my friends is How THE AMES HYVEE West Was Won!
-
August 2019 by Dan Lenox
bar service at hy her market grille terrible. sat for 5 minutes and longer for service. this was Saturday 8-24. at 11:30.
