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December 2023 by Zaq C.
It's a fine Hy Vee. The Wine and Spirits clerks are particularly fun employees to chop it up with. Any time I need help, the folks there are always on the ball. One time some random asshole college student came up to me and tried to recruit me to join his Amway team, but that's mostly just a funny anecdote and has nothing to do with the store. I hope his pyramid scheme fails and he gets punched at an Insane Clown Posse concert.
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May 2023 by Mitchell Junge
We ordered a graduation keg and they forgot to actually order it and never gave us a heads up, and then just said its not their problem. Cyclone liquor came through so if you need alcohol go to cyclone instead of wasting your time here.
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March 2022 by Tom Reis
West Ames HyVee is playing mind games AGAIN. Their constant rearranging products causing customers to spend endless hours of wasted effort such that even their employees cannot seem to find products....good job at mismanagement.
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February 2022 by TK Brown
Please avoid this HyVee at all costs, we will not be back. A week ago, my husband bought a gallon of 2% AE milk and when we got home, it was already opened. We called and asked about getting our money back but they wanted us to bring in the gallon of milk and we already threw it out. This morning I was cooking breakfast with a dozen large Hyvee brand eggs that had a sell by date of 2/20/22. I used them in pancakes and then made a few scrambled eggs. Immediately after tasting the eggs I realized that they had gone bad, they tasted awful. I’m worried my kids are going to get sick from eating the pancakes. I called the 1-800 product number on the eggs but that line is only monitored M-F. Please save your money and shop elsewhere! You may get very sick!
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October 2021 by Julee W.
When we come to Ames, we always make a point to stop by Hy-Vee Market Cafe for breakfast the morning we're heading back to WI. We are never disappointed with our meals. They have great omelettes, pancakes, breakfast burritos, and so much more. Give their cinnamon rolls a try! They're even better when shared. The cafe is clean and comfortable. The service is good. And, the prices are great! We've made this a tradition and look forward to coming here the next time we visit.
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May 2021 by Kerryann Button
I was stopped at entrance leaving with a delivery order and was accused of stealing the order. Then the manager wouldn't even apologize for his employees mistake, told me it was my fault. I will never shop or take Hyvee deliveries again, and will be switching pharmacy after 15 years.
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March 2021 by RoxAnne Grannon
Best parking for a grocery store!
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December 2020 by Timothy Payton
They should teach their employees about customer service. Today I was told by an employee that it was not possible to use any form of electronic payment to purchase breakfast in house and she was not even willing to try. I have used it there many times to purchase the same meal on the same phone. Sad performance Hy-Vee.
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November 2020 by Jennifer Wood
Went in there 3 different times in a 2-3 weeks time span to order a cake and cookies for my graduation and got no help at all. Not even a hello. Was even looking at the cakes, the book of cakes, and the kiosk. And when I did get help she was very rude and didn’t seem to want to help me at all. Took my order to a different place and came out more than thrilled; will be going to there from now on. It was amazing! Will not be recommending this hyvee to any of my friends or family members
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October 2020 by J. K. O.
Fair prices
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October 2020 by Lily Vajgrt
A wide variety of local, regional and national beers and wines can always be had here.
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October 2020 by Mark H.
My wife and I have been shopping here for more than 40 years, so I thought it was high time to review this store, especially since their reaction to the pandemic has been so exceptional. I was always a big fan of the store before but now I really would not consider shopping anywhere else. Since the pandemic (and possibly before; I never thought to inquire before) HyVee has been offering free pickup of groceries ordered online. You order and pay for them on aislesonline, a shopper does your shopping for you, and then you drive up and they put the groceries in your trunk. Let me repeat that there is NO CHARGE for this service, provided your order exceeds 30 dollars. I was a little reluctant to do this at first because I actually like wandering the aisles, making sure I get the item of my choice, the best date, etc., but when Covid cases began spiking here in Iowa we started using this service for safety reasons and now I am completely sold on it. There have been almost no glitches or mistakes in months of ordering, and on those very rare occasions that there has been, they have been promptly and courteously corrected. On one occasion, when an item I ordered didn't make it into the bag, they delivered it to my home. Their computer system allows you to select an alternate item from a fairly extensive list of choices in case they are sold out of something, and they even follow a policy of not charging you more for the alternate than the original item cost. Just today, for example, they were out of the small banana bread that I ordered, and gave us the large size that I had selected as a substitute for the same price, which I think goes above and beyond the call of duty. Back when my parents were still alive, they came to visit me from New York and I still remember my father's astonished reaction to this store-- the wide, well-lit aisles, the employees who smiled at us when we passed them (and frequently greeted me by name), etc. He kept saying that there was nothing like in this in New York City, and of course he was right. The staff here is about as friendly and accommodating as you can possibly ask for. When I have had purchase requests I have always gotten a quick reply-- sometimes they can't order the item I requested, but they always let you know why. Bottom line: if you don't already shop here, you should definitely consider doing so. This is one of my favorite stores in Ames.
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July 2020 by Ann Shoemaker
I have always been a HyVee shopper. Until they enforce wearing masks I am done. I will be shopping at a Fareway. This shows they are about the almighty dollar, and not their patrons.
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May 2020 by Grant Golden
Good prices and selection
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April 2020 by Nathan Dishman
The latest Hy-Vee commercial is set to that 80-90's tune "..be a HERO till the end of the night." I'm here to say that the custodians, employees and managerial staff are second to none when it comes to being a HERO. Employees at the Hy-Vee West in Ames are "killing it." In the midst of COVID-19, they put themselves in harms way everyday so that I may feed my family. It has been said that the two things that make a career worth waking up for is; 1) being a part of a team, and 2) making a difference. Hy-Vee West is doing both and making it look easy. Keep rockin' it my friend! Yes, I'm talking to you.
