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December 2024 by Кирилл Плеухов
I ordered 5 types of fabric. Of the 5 fabrics, only 3 were sent. Very bad service in the online store and very bad delivery service. There is no package yet. I will never buy in your store again and I will never recommend your store to friends.
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November 2024 by Allie Bast
Phoenix is awesome!! She is working at double speed at the checkouts and apologising to all the customers for the wait. There’s only two staff members in the whole shop! 5 stars just to Phoenix and her co worker. The 1 star missing is because that store should have had more staffing organised. I didn’t mind the long queue because Phoenix was trying her best and showed care to the customers.
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May 2024 by Allya Yourish
Consistently understaffed and understocked. It's an unorganized and unpleasant place to shop, and I drive to Ankeny to go to more friendly and helpful Joanns
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December 2023 by Sandra Huber
My experiences in their stores have been great. But their shipping department is terrible. Basically they have totally messed up my holiday gift plans for this year. If you plan on making any gifts drive the extra miles for supplies. Because the shipping department is terrible. Tried to cancel my order but that is not posdible. So it just sits there in processing and goes no where and in the mean time I don't get anything accomplished in the same way.
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November 2023 by Linda Easton
Purchased online. Recvd msg stating I didn't fill out everything. I filled the same thing atleast 4 or more times including cr.card info. I waited 4the order # n never came. Finally I had a chat, which was worse speaking 2aperson that can't spell,hear or speak english.n I was on phone 20min n 9a store opened. All the info I had typed in 2order, I had 2redo it. This was curbside pickup n talk abt rude she told me they were very busy n I said where do I park, I'm out front. She came outside n I had 2pullup 4 her 2put sewing mach in my car n no instructions w/machine. No receipt either. Singer Co shud never let such pour public relations sales business sale 4them. Turned me away from EVER going thru joann fabric in ames iowa
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November 2023 by Pegi B.
Needs to carry more natural-fiber yarn and less acrylic. I never shop for yarn there because most of it is created in a lab and is full of static electricity.
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August 2023 by Ang
Unclean and unorganized store. Rude employees.Employees take their time to go to the register. Unless they are already checking someone out, you will have at least a five minutes wait.They refuse to take joann coupons printed off or from the app. I always get told our computer system changed or the manager says I can't accept coupons.Been to that store many times over the years. It's never improved
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June 2023 by MaryAnne Oehlerking
Not good selection of items
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June 2023 by Kevin Ericson
Found some fabric for the sofa!
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June 2023 by Brenda Zorn
Helpful salespeople found everything I needed ?
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June 2023 by Rick Patterson
L love the place
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June 2023 by Alan F
They're very helpful
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June 2023 by Ian McKilligan
Polite, helpful team members.
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June 2023 by Karen Menzel
Staff are always very helpful.
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February 2023 by Jayden Thiphasouk
I love this store!JOANN has awesome costumer service. I walked in one day with my dog because they are pet friendly and my dog accidentally used the bathroom. One of the workers, helping us cleaned it up for us without us even noticing she used the restroom. Very Awesome costumer service!
