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December 2023 by Sandra Huber
My experiences in their stores have been great. But their shipping department is terrible. Basically they have totally messed up my holiday gift plans for this year. If you plan on making any gifts drive the extra miles for supplies. Because the shipping department is terrible. Tried to cancel my order but that is not posdible. So it just sits there in processing and goes no where and in the mean time I don't get anything accomplished in the same way.
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November 2023 by Linda Easton
Purchased online. Recvd msg stating I didn't fill out everything. I filled the same thing atleast 4 or more times including cr.card info. I waited 4the order # n never came. Finally I had a chat, which was worse speaking 2aperson that can't spell,hear or speak english.n I was on phone 20min n 9a store opened. All the info I had typed in 2order, I had 2redo it. This was curbside pickup n talk abt rude she told me they were very busy n I said where do I park, I'm out front. She came outside n I had 2pullup 4 her 2put sewing mach in my car n no instructions w/machine. No receipt either. Singer Co shud never let such pour public relations sales business sale 4them. Turned me away from EVER going thru joann fabric in ames iowa
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November 2023 by Pegi B.
Needs to carry more natural-fiber yarn and less acrylic. I never shop for yarn there because most of it is created in a lab and is full of static electricity.
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August 2023 by Ang
Unclean and unorganized store. Rude employees.Employees take their time to go to the register. Unless they are already checking someone out, you will have at least a five minutes wait.They refuse to take joann coupons printed off or from the app. I always get told our computer system changed or the manager says I can't accept coupons.Been to that store many times over the years. It's never improved
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February 2023 by Jayden Thiphasouk
I love this store!JOANN has awesome costumer service. I walked in one day with my dog because they are pet friendly and my dog accidentally used the bathroom. One of the workers, helping us cleaned it up for us without us even noticing she used the restroom. Very Awesome costumer service!
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February 2023 by Rose Rasmussen
Went for some fabrics. Dillon was very kind and helpful
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December 2022 by Aria Pilcher
Expensive but has a pretty good variety of fabrics and craft supplies. Very understaffed though.
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October 2022 by Joseph Greene
There was a decent selection of fabric which is what we were after. The store was very quiet.
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October 2022 by Hope Strobl
Overall not bad but I feel like prices go up and up. Even with using the coupons it seems high
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September 2022 by Jacqueline Carr
I like the ankeny store. But when I drove to the ames store the ladies sort of ignored me, had no idea where my order was, said it was never processed in their system even tho my card was charged, made no offers to assist me in finding/getting the fleece ID ordered online and drove from des moines to pick up. One of the ladies appeared to even be a manager but seemed completely nonchalant about anything. Very disappointing experience but at least I got what I went for. No thanks to the staff really
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August 2022 by LisaAnn Newton
Very helpful employees. Great variety. Excellent clearance.
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August 2022 by Jason Yurek
Ms. Jean helped me make curtains for my son without breaking the bank!
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August 2022 by Jenny K
Every time I go into Joann's I feel like a kid in a candy store. I like looking at different crafting ideas and I always walk out with fabric or patterns! And they always have some sort of sale going on!I love this store!
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July 2022 by Amanda
Always speedy with my online orders. Great customer service when I'm shopping in the store too!
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May 2022 by Hannah Jamison
Very nice staff and great finds!!