Lithia Nissan of Ames Service Center is noted as the best service department around, providing top notch customer service. Staff are described as always pleasant, helpful, friendly, businesslike, competent, knowledgeable, incredible nice, and kind. They are willing to answer questions, show items needing attention with photos and estimates without high pressure, and demonstrate patience and sincerity in solving confounding problems, sometimes without charging for extra diagnostic time. Many customers state it is the only place they would take their car and highly recommend it.
This is the best service department around. Top notch customer service, always pleasant, helpful, and willing to answer any questions you may have. This is the only place I would take my car to be serviced.
May 2024
We had a very confounding problem with our Nissan Sentra. Although it took a long time (weeks) to finally solve, the patience, care, sincerity, and kindness of the staff was unbelievable. They didn't even charge us for all the extra time they spent trying to replicate and diagnose our mysterious problem!
May 2023
Quick, efficient and spoke to me with respect and didn't assume I was mechanically ignorant.
