-
October 2023 by Elizabeth Conard
Absolutely awful experience. I will never go back. They told me they couldn’t get my oil plug off, okay understandable no big deal. However, they used the wrong sized socket and rounded off my oil plug. From there, it appeared they had tried to use vice grips or a wrench and completely messed it up. When I took my car to Nissan a couple days later, they had to chisel my oil plug out due to the damage caused by LOF employees. To top it off, the LOF employees also left my car window down in a steady downpour after I had told them I would be waiting for a friend, before leaving. The whole drivers side interior was soaked and a there was a puddle on my floor boards.If you value your car, DO NOT do business here.
-
October 2023 by Lane Shaver
LOF on Duff in Ames makes an oil change fun! I feel my AT4 is safe and in better shape after I leave … the staff from the first point of contact to the guys and gals doing the service work are professional, knowledgeable and friendly!! I have never written a review for anything.This team has earned the “ 2 thumbs up Cisco” phrase!
-
October 2023 by Savanah Papiboune
Do not bring your vehicle here! Went in for an oil change and they convinced me to get a tune up at the price of $660. Upon driving off my check engine light came on and my car started shaking immediately. I had to take it back because I could not drive it home. They stated they need to keep it 3 or more days to fix the problem they made and did not have the parts or specialist to fix it!!!! I Had a perfectly good running car and now I have to wait to see if they can fix what they messed up.Update: We got our vehicle back on Monday and even there were troubles previously the manager and the Lof team were able to fix the issues and make everything right!
-
October 2023 by Wesley Markley
Quick and friendly. Always happy with the service. It is not cheap but they are fast and cover all the basic needs.
-
October 2023 by Nick Ray
Staff was pleasant. They go through everything that they looked at showing you what may need attention now or in the future. Easy drive up check-in process. Clean waiting room with coffee and water provided. Whole visit took about 30 mins with an open bay upon arrival. Would use again.
-
September 2023 by Shota Hattori
Very friendly and professional. Price was reasonable (oil prices are climbing so I wasm't surprised). The staff ensured things were being done properly, and even offered to top off my wiper fluid and tire air. May not sound much to others, but its always a nice thing to me. Thanks guys! ?
-
September 2023 by Oakley Scone
My main issue was the cost here. It seemed pretty expensive for an oil change, but I got some additives, so I wouldn't know for sure. The staff was helpful, friendly, and knowledgeable.
-
September 2023 by Tom Johnson
$100 for the Xpress Oil Change (basic) for my Toyota Avalon with recommended oil. You be the judge.
-
August 2023 by Tyler Longren
Service is always fast. Employees are really helpful and accommodating. I go here all the time. With all my vehicles.
-
August 2023 by Gary Hayenga
Had an exceptional experience with the LOF team and especially Brea, the manager. She went above and beyond to address a minor issue. I highly recommend this business - they give great service!Service: Oil change
-
July 2023 by Adventures with Austin
Overall amazing service. Caleb was very informative and friendly, and even provided us with complimentary water while we waited for our oil change. I will be coming back in the next 5000 miles!
-
July 2023 by georhge wilder
For low price have to catch the early morning specials 6-8am price was good for my truck and manager was a good guy as we had a good conversation last time I spoken to him about the prices and it’s more of you have to catch the deals which is the early morning or a coupon, was a better experience this time around thanks.
-
June 2023 by D Siri
The pay is low and they barely train now due to so many people quitting. They place high demand on incentives earned which gets some good employees fired. Even though with the prices raised it would make sense for people not to want to pay extra. This is why the service is so bad now. Those raised prices are going into the owner's pocket, not the employees. They are cutting their quality of product and raising their prices.
-
June 2023 by Robert Jones
Oil change was fine but very expensive. Biggest complaint was having the interior of my car returned with oil/grease on whatever they touched when driving my car to park. Mechanic's hands were black since they don't wear gloves and their back was dirty and that got on my seat. Also my interior carpet had oil on it so I guess they had some on their shoes as well lol.I paid $100 for anyone wondering.Service: Oil change
-
June 2023 by Craig B.
Wasn't terrible, almost was a disaster. Guy opened my door to get the tire pressure off the lable and bumped the door on the handrail for the stairs. He told me it 'probably didn't chip the paint' I'm like this is a brand new truck, there better not be a paint chip. Checked it and there wasn't. Supposed to dlget a military discount but he forgot. I'll probably go back but I'll make sure they do the right job.
