-
March 2025 by Kristina Howell
Very disappointed in their grooming department! First trip there with 4 dogs and forgot their immunization records. Ok no problem so went back next day with just the records but no dogs just to try and get ahead of the game. Well they were very rude and kept saying we needed an appointment. All we were doing was the walk in mini make-rover. And of course they wouldn’t let us do that. So NEVER GOING BACK TO THEIR GROOMING EVER!! At least not in Ames,Iowa!
-
March 2025 by cameron webber
DONT TRUST STAFF, they sold me algaefix from API, I used it as instructed and it killed all my fish despite there being no warning or otherwise. 2 employees recommended me this product and petco refuses to take responsibility. $80 worth of fish flushed down the toilet due to their incompitance.
-
March 2025 by Nick Weiler
Curbside pickup never works. I have to call them every time that I'm sitting outside waiting for my order. If I didn't call, I'm convinced I'd sit there for over 30 minutes without someone coming out. This needs to change.
-
February 2025 by Alex Petersen
Took my nine-year-old corgi to get groomed and her nails done and they cut her nails upwards I was very mad. They told me that she was being defiant, which is funny because she goes to another groomer now and she’s perfectly fine and I’ve groomed her at home to.😒 She also has seizures and has a bad ear I told them to be gentle and slow going with her they didn’t do that.
I bought a piebald male ball python from there and they couldn’t even tell me that he was a male and he has had so many vet visits because he is extremely unhealthy and he came that way from the store.
The other incident I had with them was yesterday I was told by an employee that I had 48 hours to put a hold on a bird It was a bird that my family wanted for a while. We had been in almost every day to go and see that bird so we had a connection with it. So I gave her my number and my name and everything and since I’m a member there you know, I kind of thought that maybe she would respect me a little bit more but she didn’t because I came in the next day and someone bought the bird and they did not tell me😤😡
-
February 2025 by Janet Putnam
Prices were comparable with big box stores. Not inflated. I found what I wanted. And the checkout young man was so friendly and helpful. Definitely worth the 12 mile drive from Boone.
-
February 2025 by Jonah Hill
Awsome
-
February 2025 by Matthew Waller
Had great service and was very friendly. Also was able to answer all my questions
-
February 2025 by Jeffery Kell sr
Well took my dog there for him to be groomed. Girl didn't do a good job said that he moved around alot since it was his first time so I thought ok no worries cause I dont know anything about grooming a dog. So set the next appointment and I live 40 mins away I get there to get him groomed and she tells me that he needs an updated shot which he has but no one made me aware to bring the paperwork... so she refused to cut his hair so I wasted an hour and 20 minutes and couldn't do my running around whilst I was in town cause I wasn't going to take my little buddy and leave him in my car everywhere. I will not be returning to them and giving them my business. Due to the lack of communication and the girls attitude.
-
January 2025 by Lisa Norris
Ace my dog likes going there. And I like the great customer service.
-
January 2025 by Michael Kots
Great experience! Very helpful, accomodating and knowledgeable.
-
January 2025 by Cathy Fincel
My 12 year old Bobtail Manx. He will only eat Whole hearted chicken pate. I found some, but wanted more. She helped me find more & it didn't take long!
-
December 2024 by Erin Mills
I came in on Saturday evening before close. I walked to the cashier and asked to speak with someone that knew about dog shampoo. Out came the dog trainer Tina (long blonde hair) she asked me about my questions. I told her I had a very smelly dog and what products would help my boy not smell terrible after being bathed a few days before. She pointed out a few products and helped me figure out what I needed. She spent a fair amount of time helping me. We also talked about ear care and different kinds of brushes. Tina was very pleasant, very caring and very friendly. Thank you Tina those items you helped me pick smell wonderful on my boy's! Also thank you for all your help!
-
October 2024 by Riley Maloney
Normally a 5⭐️ store with friendly staff and a welcoming environment. Ive left more than deserved 5 star reviews in the past for this esablishment. Unfortunately today ( 10/21/24, 11:00am-11:50am) when I entered the store I saw little to no staff wandering the floor. (Not necessarily an issue as they could obviously be working elsewhere). When I did find someone to help me get crickets I saw that they were with a customer and patiently waited for an opportunity to ask for her assistance. She was a blonde/dirty blonde straight shoulder blade length haired young woman. She was cheerful and delivering great customer service to the person she was helping. However the moment she turned in my direction her face dropped and she stared at me making irritated eye contact before I asked for assistance with crickets. At which point she seemed extremely annoyed with me and a bit disgusted. She did not smile or hold a pleasant tone with me once throughout my interactions with her, which was only made more clear after having seen her good customer service skills just prior. This continued the entire time she helped me and I felt greatly unwelcome, and judged. When I asked if I was able tl borrow a phone later I was told by her and another woman with shoulder length brown, and blonde frosted hair that it was not allowed. If this is the protocol I absolutely respect that. However when the shorter haired woman asked the blonde if they could or not the gossiped for a bit, smiling and laughing before returning to me with a yet again disgusted/annoyed expression. The shorter haired woman seeming as though she was following the blondes example. Keeping a nuetral or annoyed/judgemental expression when checking me out. Not once did either of them say hi, ask if I needed anything, thank me for the purchase, smile, or hold a pleasant tone with me. I felt utterly unwelcome. I left for a short time to check for price matches and when I came back there was a pink shirted woman who looked to be a manager, seeing as the mood of the shoulder length haired woman immediately seemed a bit lighter in mood. Still not one of them smiled or acted particularly friendly. Over all I felt rather targeted in this disdain and unwelcome behavior from these two individuals especially blonde as the shoulder hair length woman seemed to only be following her behavior.
Managers, If you find any discrepencies in this story and what the associates tell you please do look over your cameras to verify yourself.
-
October 2024 by Dalton Roth
My wife and I have lived in Ames since ~2019. We are pet people, and as such have shopped here ever since the move. Over the past few years, this location has gone downhill terribly. The store manager when we first moved here was a very kind woman who genuinely cared for animals and the store itself. The second rock for the store was Josh (shoutout man, hope things are good for you <3), who I never got the proper job title of but acted with the pure authority, wisdom, and care that a proper GM should have. My wife and I knew if one of them was on the clock, we would be taken care of 100%.
Over the years though, those two left, and the store has turned into a shadow of its former self. The employees that don't care want you gone ASAP, and the employees that do only want to push sales. We bought a guinea pig recently from this location. The guy that worked with us chased the pig around its enclosure until it was panting, picked it up in a way that says, "I wasn't trained on this," and was bouncing it in the air like some toy while we spoke with him. Then he asks: "Do you have everything at home already? Food, supplies?" Yeah we do--we're pet people. We've got absolutely everything the pig will need. "Oh, well, I'll tack on these wood block chews for him since he likes them so much." We've got chews at ho-- "Ah ah ah! I never send a guinea pig home without some of these chews!" And the guy, guinea pig and chews in hand, turns his back to us before we can say anything to walk towards the register area. We also were promised a phone call about the pig once he was cleared from veterinary care (he was sick when we bought him) to come pick him up, but that never happened.
This most recent issue was awful; my wife ordered a bag of cat food for in-store pickup Thursday. We have multiple emails saying we'd have til Monday around noon to pick it up. I called Saturday, asking if we could extend the pickup to Monday evening, since I get off work at 6PM. The girl on the phone puts me on hold to talk to her manager, then comes back. "Yeah so my manager already canceled the order. You guys only have 2 days to pick the items up." Huh?? No way, it should be 5 like everything online says. "Sorry sir, I don't know what to tell you." Okay, I get on the line with the manager. "Since you guys asked if we could extend the pickup time, which we CANNOT do, I figured you meant you literally couldn't pick it up until Monday evening. So I went ahead and canceled the order preemptively so that we could get the refund process moving quicker." See there's an issue in that; the order was ~$30, and my wife and I have a very strict budget. We don't have $30 to play around with, so having those funds out in limbo isn't going to work for us. Why did you think it was okay to cancel the order early with zero confirmation from us? "Miscommunication! Tell you what: I'll leave a detailed note on the bag so you can swing by and grab it for free, but then call me and set up a proper order once the refund comes through so we're all square and have our payment." Okay, sure. Monday evening, the refund had already come through, which is important to the situation that unfolds.
My wife and I come in. We tell the girl at the register what's up. "Ohhh you're THOSE people, I got you." She grabs the bag of cat food with a note on it. I read the note. Verbatim: "Order was canceled. Customer needs to repurchase." Ah, great, so this employee wouldn't have even known what was going on. We also had to pull up the website's pricing on our phone to price match what we originally paid for, since that wasn't written on the note either.
We've unanimously agreed to boycott this location unless an absolute emergency dictates otherwise. Zero training, zero communication, and pushy salespeople. With prices soa
-
September 2024 by Amy Dennis
Megan does my dog grooming and she is amazing. We love her!
