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December 2023 by Skye Krause
Team members are very competent for a chain pet-store. Tanks are well maintained and animals seem healthy. Nice to see! : )
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August 2023 by Gunnar
Good luck getting a fish from these people. Unrealistic standards on tank sizes that they don’t even follow themselves. Poor customer service every time.
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July 2023 by Tristan
They have alot of Pets, toys and decor but the 3 times I have been to the store I've been completely ignored, avoided or there is absolutely nobody around to help. I'm interested in alot they have for my fish tank but can't ever get anyone to help me. I'd just go to petco or the other pet store in town and they don't have nearly as much.
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July 2023 by kris grotheer
I am NOT ordinarily a review writer, but I wanted to take the time to thank the groomers at PetSmart here in Ames for being so kind to my two Havanese boys, and so patient and understanding with their doting mom. After having had the older of the two injured and traumatized at another pet store, I've taken on the task of most of their grooming needs myself. Their black toenails though...! I'm so afraid of clipping the quick. And the puppy is just to wiggly for me to do the job properly. Henry, our oldest, was understandably terrified of groomers. However, after the first nail trimming session with Shelby and her helper, he was eager to go see them the second time. And Shelby has given us a great start with our new Havanese pup, Elliott. Shelby is so bubbly and upbeat with the boys, they can't help but love her. Havanese have a very high social IQ ... they can read people's emotions incredibly well. I'm so grateful to Shelby for Elliott's positive introduction to nail care, and for giving Henry confidence that he won't be hurt again. I hope the store manager knows what a gem he/she has in Shelby!
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July 2023 by Randall J
Shout out to Mina C. Dog Groomer. My 6 month old Lab may have some anxiety issues.but Mina did a great job today helping to calm her. We had to cancel the appointment .But Mina loves dogs . You can tell.?
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July 2023 by Steve Hanson
Great prices and Laurie's a great staff person. We will be back.
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May 2023 by Hope Strobl
The staff here is great! I stop in 2-3 times a week to get crickets and minnows and they always remember about my turtle and gecko and remember details. I also here them call customers dogs by their names so you can tell they want to build a connection. I think the 2 gals that help me most are Maddie and Liz?. Keep it up!
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April 2023 by Heather McGraw
This is a smaller location than we are used to and I was disappointed in their selection for reptile products as well as to hear that they don't price match with chewy anymore as they've separated from them. However the staff was friendly and the store was clean.
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April 2023 by Pat Hunt
Excellent grooming staff my dog did really well there
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March 2023 by Rob
I had my serious concerns going to PetSmart after the news stories from a couple of years ago about dog deaths while in their care (look it up), but I thought we'd be fine just buying a harness. I brought both of my 30 lb. dogs (because the other one would get upset being left behind). I looked at the harnesses and decided that I needed some help getting the right size, so I went to the front counter and asked the cashier. She sent an unfriendly woman (about 60 years old, glasses, short hair) who started fiddling with one of the harnesses on the shelf. My dogs, both on short leashes, got bored and started playing with each other. The unfriendly woman told me she wouldn't help with the collar because of the way my dogs were playing. I didn't know what to say, so I calmly said, "OK, we'll go to PetCo." The unfriendly woman walked away and called out after us "I don't want to get bit!" As someone who was bitten a week ago by a strange dog at a dog park and is receiving rabies shots, I could sympathize, but the dogs were clearly playing, as anyone who is familiar with dogs could see. Furthermore, the comment she called out at us as she walked away seemed unprofessional. It seems my initial impression of PetSmart is correct - it's not a good place for dogs. PetCo helped me with no problem, though I had to choose from a smaller selection.
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February 2023 by Rob R
I had my serious concerns going to PetSmart after the news stories from a couple of years ago about dog deaths while in their care (look it up), but I thought we'd be fine just buying a harness. I brought both of my 30 lb. dogs (because the other one would get upset being left behind). I looked at the harnesses and decided that I needed some help getting the right size, so I went to the front counter and asked the cashier. She sent an unfriendly woman (about 60 years old, glasses, short hair) who started fiddling with one of the harnesses on the shelf. My dogs, both on short leashes, got bored and started playing with each other. The unfriendly woman told me she wouldn't help with the collar because of the way my dogs were playing. I didn't know what to say, so I calmly said, "OK, we'll go to PetCo." The unfriendly woman walked away and called out after us "I don't want to get bit!" As someone who was bitten a week ago by a strange dog at a dog park and is receiving rabies shots, I could sympathize, but the dogs were clearly playing, as anyone who is familiar with dogs could see. Furthermore, the comment she called out at us as she walked away seemed unprofessional. It seems my initial impression of PetSmart is correct - it's not a good place for dogs. PetCo helped me with no problem, though I had to choose from a smaller selection.
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January 2023 by Jacie Hawthorne
They service we got while looking into getting a fish was absolutely horrific. 2 separate people helped us an neither of them could have seemed less interested to help us, on too we’re not even giving us the same answer on what tank we needed for a Betta. “One said the tank wouldn’t work, one so it would” we got pointed in every which direction instead of just shown. This is a pet store for a reason so most people expect to get help when purchasing a pet.
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December 2022 by Brooke W
The fish have ick and they have no signs up or anything warning people or even stating the fish are not for sale.
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November 2022 by Katie Nelson
Scheduled a bath & brush for our Aussiedoodle. Upon arrival an employee inspected her, told us she was good to go, and we made the 20 minute trip back home. As soon as we got home, they called for us to return to pickup our dog as she was "too matted" for a bath and brush, and the employees currently working weren't qualified to cut hair. We wasted 80 minutes of driving back and forth for no service. Absolutely zero was done to rectify the problem. Staff was rude. Booked her the following day at the Ankeny PetSmart with zero problems and they did a beautiful job (and also mentioned it was silly Ames wrote down "heavy matting" as it was quite minimal). They also have a sign by the front door frequently for walk in nail trims. Every time I have attempted a walk in nail trim they state they are too busy. Will never return for grooming service.
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November 2022 by Steven J. Adelmund
I love this store! They always have what our pets need and a very knowledgeable/helpful staff!
