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March 2024 by David Zimmerman
This morning a tech came out to replace my windshield. An hour later the windshield was removed, my dashboard was in pieces, and my door sealing was hanging loose so the door wouldn't shut. The tech told me he was sorry, but there was rust under the sealing that he couldn't see before he removed it, even though it was clearly visible above the sealing line. Nothing he could do. Sorry. Then he poured a dozen random screws into my hand, gave me my radio antena and left. It's about to rain, I'm at work, and I have two children to pick up after work. The truck is not driveable. Customer service, said, sorry, tough luck. My advice, go anywere but Safelite. Have your drunk uncle do it with duct tape and a butter knife before you call them.
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December 2023 by Google user
If I could do 0 stars I would. They broke the clips on the trim around my windshield and instead of replacing them glued the pieces down so if any cosmetic work ever needs done again they will break and need replaced. They also dropped something in the dash and it is now stuck in the fan motor. So no heat. In December. Totally unprofessional. The manager has yet to even respond to me after two weeks. Besides this review I will also report to Better Business Bureau. EXTREMELY DISSATISFIED
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December 2023 by Jeremiah Wismer
If I could do 0 stars I would. They broke the clips on the trim around my windshield and instead of replacing them glued the pieces down so if any cosmetic work ever needs done again they will break and need replaced. They also dropped something in the dash and it is now stuck in the fan motor. So no heat. In December. Totally unprofessional. The manager has yet to even respond to me after two weeks. Besides this review I will also report to Better Business Bureau. EXTREMELY DISSATISFIED
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June 2023 by Chris Andersen
Was quoted an hour and a half but it was done in less than 45 minutes. With drying time, I was out of there in less than an hour!
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June 2023 by Candice Carlson
Very quick and respectful of my vehicle.
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June 2023 by Candice Betts
Very quick and respectful of my vehicle.
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February 2023 by Janel Ward
William and Todd went above and beyond. My windshield was replaced without issue. They even vacuumed my car and made sure the dash was clean. Thank you!!!
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January 2023 by Jim Kotouc
Very good experience. My windshield was replaced and calibration completed in an hour and a half while I waited. Staff was friendly and knowledgeable and explained everything including their Nationwide warranty. Couldn't be more satisfied.
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December 2022 by Tim A
I would highly recommend going to Des Moines to get your windshield fixed. The Ames location is not friendly and super unorganized. I scheduled 3 weeks out to have an on site windshield replaced. An hour before the time frame we got a call saying it won’t fit in the van. So we set up 2 more weeks to go to the store. Showed up to find they no longer have the windshield!!!!! We later set up another time to go there and again they had the wrong windshield, again. But they didn’t find that out till after the old one was out. So they had to run to Des Moines to pick it up!!
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December 2022 by Hannah Jane
We were very pleased with the service we got at Safelite. Windshield replaced in timely manner, vehicle was vacuumed, and wipers were reset. An all around great experience!
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November 2022 by OldBarn Shop
Took my 75 impala there to get the windshield resealed.. All this guy did was put caulk inside the car (should be outside) and gave me a bill. Told me they couldn't remove my windshield to reseal it because no one manufacturers the clips anymore which isn't true. So of course rain still pours right in. Complete garbage service. I had to put sealer on the outside which it never leaked again. Yet this is a professional business. I believe Eric was the guys name.
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October 2022 by Adrian S.
Atrocious service. As windshield replacement is one of their "specialties" I expected no large issues. I'm reasonable enough and little things happen. But this specific Ames location needs to be broken down and start over. I explained that a large piece of trim flew off my car when I was driving after they "fixed my winshield" I told them I was not comfortable driving the car as it's dangerous. The technician told me it was not dangerous., because the winshield isn't going anywhere. Thats great except when everything around the winshield is flying off i consider that dangerous. Maybe im safe inside, but anyone around me is not. I am being made to feel like i am the issue for wanting them to correct the issue rather than them recognizing they may have made a mistake. Customer service not associated with this location has been good atleast. All other experiences with this company have been great. So, avoid this Ames location at 816 S Duff ave and you'll most likely get the service you deserve.
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October 2022 by Chris Conklin
Very odd: guy says the rock chip (small, <0.25”) in my windshield “looks filled.” Umm, no. It’s new, and I doubt getting the oil changed the dealer would fill it without telling me.And, their north lot it full of dark stinky oily runoff (that I unfortunately stepped in). It hasn’t rained here in 2 weeks and it was sopping wet. He said “that’s just rain water.” Bull!!
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July 2022 by Journeys with AVA
Excellent work and service!
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July 2022 by S MW
Service was quick and fixed the crack in my windshield in a matter of minutes.