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May 2023 by Ali Thompson
Cafe is nearly always closed. They say it’s staffing but there’s 3-4 people watching self check out. They were out of eggs, tortillas, & rotisserie chickens. Ankeny doesn’t have these issues.
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April 2023 by Trinity K.
Gas prices are wonky and close to the rest of the gas stations... idek if it's worth having the membership. Also DO NOT get the sushi. My husband just ate it yesterday and got a severe case of food poisoning.
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March 2023 by MeLinda Madison
Absolutely Family Friendly Staff and Crew Members there and it’s super easy handicap parking and accessible lanes inside and outside the Store
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December 2022 by Robert Alan Stebbins
If you're looking to buy refrigerated food, don't bother going here. Most refrigerators are empty. The few that have some food are taped shut. The produce and dairy room was blocked off completely.
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December 2022 by John J.
This is one of the worst Sam's Club / Walmart locations! Avoid this location if you want to prevent ruining the rest of your day. Customer service is nonexistent. Most workers at the customer desk have a demeaning attitude. They argue with customers relentlessly in the presence of both co-workers and customers. Managers when called upon to intervene tend to exhibit indifferent behaviors towards customers. Walmart was one of the case histories reviewed in my MBA classes. This is NOT how Sam Walton was able to grow his empire for the benefit of his heirs, shareholders and customers alike. Sam's Club - it might help to keep in mind that many of your customers are also minority shareholders through their 401(k) holdings. Suggestions to the corporate office: 1) top down - start with focusing your training program on GM's as the GM is your most important person who is responsible for creating the local culture at the store, 2) bottom up - train your people on customer service for a starter.
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August 2021 by Andrew S.
I had four items to purchase. Nobody around to clear or approve my alcohol purchase. Found someone who had to go get someone. She Leslie was walking towards my checkout and stopped and then went to help someone else. Finally she arrives and becomes cute and goes over my whole order. What do you want she says. She sees the alcohol and mocks me over my purchase. I tell her I don't have time for her games. She takes my alcohol off of my purchases. She decides she is not going to let me buy this. I grab it back. She runs off and I stand there for five minutes. Finally another associate shows up and she can't figure out what Leslie has done to my order. She recreates the order and no apology . She should be fired.
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July 2021 by Kyle J Franson
Good service but was out of boxes up front
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February 2021 by Bri F.
Seems weird to rank a place like this. If you like Sam's anywhere, you'd probably like the other locations. But maybe I was spoiled to grow up with the Twin Cities' Sam's Club? There is no bakery at the Ames Sam's, it never pops up in the app so I really don't know what they carry or what is in stock, the gas lines are always wild and it's kinda tucked in the back corner of their lot, and I always find myself driving to Ankeny Sam's club to find what I want anyways. Sure makes me wish there was a Costco in Ames. I mean, no bakery?!?! that means no last minute birthday cupcakes or custom cakes (which by the way, are UNREAL at the MN Sam's). So nothing specifically wrong and I haven't had a poor experience...but it just could be better and I've experienced better!
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January 2021 by Jennifer Anne Olson
Awesome customer service and selection
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November 2019 by Sandy Bonnstetter Markey
Here’s the picture of me when I grabbed the Almond flour and there was a 3” hole in the bag and it went all over me! It was hilarious!! Other than that, it was great! We love Sam’s and definitely recommend it!!
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July 2019 by Salvador Beltran
simple ILove the store. good prices and good customer service
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July 2019 by Cecy Verdinez
ILove the prices , excellent customer service . everything I need is in one store , and many new things I definitely recommend Sam's club
