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January 2024 by Sam Kyker
CJ got resourceful and saved me half off my lable printing and in the time i needed it.
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December 2023 by Michael Standfest
Nile and his associate in the copy/shipping area went above and beyond tonight helping me to package up a very awkward sized package. Even though I showed up with 5 minutes before they closed, their customer service was great. I kinda expected to get some complaint about the time and closing but they did not do that. They both busted their rears off helping me to get my package bubbled wrapped and safely boxed up. Thanks guys!
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September 2023 by Imperial Lighting Co.
I just had the hand-down worst customer service experience of my life. "Green Hair" was not only unhelpful but very rude. Whatever happened to caring about your job, employer, and customers?Check out clerk labored - yes, labored, to ring up the sale. Store manager was a disaster. If you are going to lead others, you need to dress like a leader, not look like you just rolled off of a vacation.This store's staff is a disappointment from the Manager on down. It's time for a purge and replacement.
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September 2023 by Rex Christensen
I can't believe Corporate leaders tolerate the incredibly poor performance of this store's staff. Their "I don't give a $#it" attitude conveyed towards paying customers by this staff, is blaringly apparent from the moment you walk in the door. Bad attitudes, rude, and dismissive behaviors are alive and well here. If you go in asking for help in the copy center, do not make the mistake of believing you'll get any. Save yourself the insult and frustration, and buy your own copier. If you ask a reasonable question, don't expect an informed or professional response. The employees here do one thing very well: driving their customers toward other alternatives. Amazon, anyone?
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November 2022 by Derek zerr
Found a nice chair for a good price…but had to go up to the check out counter to find an associate to help me, because there were no associates on the sales floor.
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August 2022 by Know Won
Brought in 3 small business print jobs in email form. Guy I asked for help told me it had to be in a certain format for him to print. Not being an IT person I explained I have 2 to 4 of these printed at various print shops across the country every week wherever I'm working. He repeated the same thing 3 more times without ever looking at them. Took them to Office Depot in West Des Moines where Jessie printed all 3 jobs within 6-7 minutes. All I did was watch and pay. Lesson learned!
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August 2022 by Prince Lee
Brought in 3 small business print jobs in email form. Guy I asked for help told me it had to be in a certain format for him to print. Not being an IT person I explained I have 2 to 4 of these printed at various print shops across the country every week wherever I'm working. He repeated the same thing 3 more times without ever looking at them. Took them to Office Depot in West Des Moines where Jessie printed all 3 jobs within 6-7 minutes. All I did was watch and pay. Lesson learned!
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August 2022 by Alberto Passalacqua
I recently bought some home office furniture here and the staff was very helpful and showed me several options. Great experience.
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June 2022 by Scott Valline
Don't bother going to their copy center unless you have a giant order for them to not complete in time (that's a joke, do not go here). Really. Go to the Ankeny Staples if you have the option. Otherwise, just go to the library for copies. Their staff at the copy center are completely unhelpful and rude. Best case scenario is they just pass you off to self serve anyways. Ames Public Library does 10 cent copies.
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February 2022 by Darrell Fisher
Horrible customer service and store. Went in to purchase a couple of dry erase boards. None of the prices where correct and the whole area was disorganized with nothing where it should be. We asked for help on prices and I asked why everything was was spread everywhere. I was told that we just happened to be in the most disorganized part of the store, only reason given. After getting prices figured out for what we wanted we ( my wife and I) walked to the other side of the store searching for desk calendars. While looking for the calendars we noticed the whole store was a mess, not just the area we where in. It was also obvious that the floors had not been vacuumed in a long while, just a dirty place. We found the calendar by the way! When we checked out it also had the wrong price on it. Supposed to cost 5.99 but rung up at 8.99. They have a stack of them by the check out stand with a huge sign stating 5 .99. This store needs some attention from management or a corporate office representative. I know times are tough but come on. Show some pride in your store.
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February 2022 by Shaun Olson
The people working there were friendly.
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October 2021 by rando vids
I went to staples for a vaccine card protector. Unfortunately they did not have one. However the staff members were very helpful and we looked at possible alternatives.
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October 2021 by J W86
Terrible customer service skills from the employees. Was actually ignored by a couple employees, then told by the copy area employees (2) to come back because they were both on break and the copy center was closed. What the heck is going on in this world?
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October 2021 by Dorothy Taylor
Nice store friendly staff. This nice lady helped me that morning. Forgot her name but greatly appreciated
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June 2021 by Tigerhawk1991
They were kind of pushy when it came to protection plans.
