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May 2024 by Timothy Faas
Cassie R. went above and beyond to make sure everything was running smoothly and I was well taken care of. Great service, highly recommend!
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April 2024 by Shaleena Mayberry
The manager at this location is exceptional. Tre is highly intelligent and genuinely knowledgeable about everything US cellular. Highly recommend this store. 10/10
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September 2023 by Kacie Schumann
I bought a new phone here about a month ago. They sold me a liquid glass screen protector to go with it, saying it was supposed to be better than tempered glass. I think I spent $40-50 on it. Within about 2 weeks my phone screen already had scratches all over it, and I hadn’t even dropped it or anything. Really disappointing that I’m going to have to be looking at a scratched screen for 2-3 more years before I get a new phone.
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June 2023 by Abel Dixon
Great!!@
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June 2023 by Gail Loy
Quick resolve on issue with bill
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April 2023 by Sydney Kilfoyl
Bret is a really cool dude. Very helpful
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March 2023 by Sandra Pritchett
I don’t usually give reviews but if I can save anyone from the trouble my husband and I just went through with this terrible company. We both got new phones in march. I was told by the sales person that the new Samsung ultra 22 “was the best phone ever” That couldn’t have been further from the truth. The phone was junk and completely went out within 6 months. Took it back to US Cellular just to be told I had to contact Samsung. Even though I’m paying US Cellular for the phone I have to go track down the people they bought it from. Samsung took my phone for a week and switched out the whole motherboard. Leaving me with absolutely no phone for over a week. I had to cancel appointments and meetings because of this. US Cellular did not care one bit all they want to do is sit back and collect your money. I finally got my phone back a week later just to find it wasn’t fixed at all. I had Samsung blaming US Cellular for their bad network and US Cellular blaming Samsung. Two companies pointing fingers at each other like toddlers while I have absolutely no phone. I sent my phone to Samsung to get a new one. Meanwhile we went into US Cellular to close everything out and pay off both phones. The lady helping us do so was by far the rudest person I have ever met. Two phones not even a year old and US Cellular said they would buy them both back for $800. Hell No! So we went to Verizon and they gave us $1000 trade in for each phone and set us up with new phones on a network that actually works. I’ve since then contacted the BBB and anyone else I can about this nightmare. Please beware of the company and do your homework before signing anything with them. Save yourself the hassle and just go to Verizon and get an iPhone. God Bless.
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November 2022 by Sandra Sweet
I don’t usually give reviews but if I can save anyone from the trouble my husband and I just went through with this terrible company. We both got new phones in march. I was told by the sales person that the new Samsung ultra 22 “was the best phone ever” That couldn’t have been further from the truth. The phone was junk and completely went out within 6 months. Took it back to US Cellular just to be told I had to contact Samsung. Even though I’m paying US Cellular for the phone I have to go track down the people they bought it from. Samsung took my phone for a week and switched out the whole motherboard. Leaving me with absolutely no phone for over a week. I had to cancel appointments and meetings because of this. US Cellular did not care one bit all they want to do is sit back and collect your money. I finally got my phone back a week later just to find it wasn’t fixed at all. I had Samsung blaming US Cellular for their bad network and US Cellular blaming Samsung. Two companies pointing fingers at each other like toddlers while I have absolutely no phone. I sent my phone to Samsung to get a new one. Meanwhile we went into US Cellular to close everything out and pay off both phones. The lady helping us do so was by far the rudest person I have ever met. Two phones not even a year old and US Cellular said they would buy them both back for $800. Hell No! So we went to Verizon and they gave us $1000 trade in for each phone and set us up with new phones on a network that actually works. I’ve since then contacted the BBB and anyone else I can about this nightmare. Please beware of the company and do your homework before signing anything with them. Save yourself the hassle and just go to Verizon and get an iPhone. God Bless.
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August 2022 by Lisa Norris
Always a pleasure to come here. Great customer service.
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July 2022 by Brandon M Allen
I am unable to publicly voice everything. I experienced inequality, and retaliation by my boss, since starting in July of 2020. I am a former employee of the Columbia, Mo corporate store.
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August 2021 by Sherrie Davis
I have lived in Clemons Iowa for going on 10 years. Now I get no service. Calls are dropped or do not come through at all. My texts say waiting for a connection and I cannot communicate with my kids and grandkids. I had to leave town Saturday to call customer service and was on the phone with them for 50 minutes. They were taking my information and complaint to see what was going on. Today someone called me back to say the so called engineer said we have issues in this area in different seasons. I have not experienced this until the last few weeks. Don't tell me this is your answer. If I could give no stars Iwould
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July 2021 by Please be Reasonable
Sold me a $45 SD card that is worthless then tried to blame it on the phone
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May 2021 by Jeramy Grisham
They suck
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March 2021 by Isabel Izquierdo
Listen to the problem I had with my phone and fixed. Employee was very knowledgeable. Very friendly.
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February 2021 by Val Hensley
We have had great experiences at this location and yesterday was no exception. Lisa helped us with a new plan and phone. Excellent service from her and there was no wait. This is our store!
