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August 2023 by Logan Huntley
Just needed a place to store my stuff between college leases and see that they’re charging around $70 for a unit. After signing up (providing all personal information and credit card information) and preparing to purchase the bill comes to $200. Mandatory insurance fee plus a surplus of other fees. Predatory practices and will try to nickel and dime every bit. Terrible experience.
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August 2022 by Robert Valiga
Cheap for a reason. Got a unit to get me through the gap between college apartment rentals. I live 5 hours away, so I could only get there to move in on a Saturday. I arrive at the storage center and there is a lock on my unit even though customers supply their own locks. It would’ve been easy to sort out if they had any form of available communication on the weekends, but they don’t. I was thankfully able to last-minute rent from another place to move my stuff out of my previous apartment (CubeSmart Storage. They’re a bit more money, but worth it for the customer service and cleanliness). I did get my refund I asked for when leaving a voicemail, about the only positive from this experience. The gate was also wide open on a Saturday with nobody in the office, and there was a sticker on the door saying to see the Boone County Sheriff. All things considered, I would avoid this place at all cost.
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July 2022 by George Klesel
Buildings aren't large enought
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July 2022 by Tricia Thinnes
Called two other storage places and talked to robots and call centers to no avail. Finally got to Mr. Storage and spoke with Karen. She was SO HELPFUL! I enjoyed speaking with her and she took care of it and got us what we needed within a few minutes. Highly recommend for storage facility!
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July 2022 by dale lenz
Great storage reasonable price , self service registration means you can move in 24/7 , fast and easy , reasonable pricing
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September 2021 by rawdurand
They never have anyone available to answer calls and they won't give your deposit back when you clear out the unit. Go with squirrel storage if you can, avoid Mr storage at all cost they haven't tried to fix the gate and still give you a code that you don't even need.
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December 2020 by Luke Pingel
Very easy to work with and very flexible. Would definitely recommend.
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May 2018 by Dacey Messinger
The man working answered the phone very rudely and then when I said I needed to ask a few questions he replied "Well don't make it too hard, its Friday." I hung up and am renting elsewhere now.
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August 2017 by Chase c
Left early after saying she'd be there. Truly unprofessional, and cost me 3 hours of my personal time and money. They don't care about your business.
