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January 2024 by J W
My husband and I went to this store today to get our phones upgraded. My husbands previous phone was really broken and we were worried about losing everything on it, but the employee there (I didn’t get his name but should have!) went above and beyond to get everything transferred to the new phone when we weren’t sure it was possible. They know what their doing at this store!
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January 2024 by Justin Frerichs
Great experience
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November 2023 by Scott Iler
Got my new phone and had great service! Justin was very helpful and answered all of our questions!
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November 2023 by Dave Batts
I was met at the door and while it took time to get everything resolved I was very satisfied with the service
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October 2023 by Mikala Springer
Nick was amazing. He definitely does a great job managing the whole store by himself
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September 2023 by Dayton Haley
Nick and Justin helped me the other day when I was in store and they were amazing! Definitely took all my needs and concerns into consideration to make sure I got the best pricing!
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September 2023 by Emily C
I am so impressed by how efficiently this store runs. I was lucky enough to have the district manager, Shannon, help set up my new iPhone. I normally dread going to the store but they made it a truly enjoyable experience. Thank you!!
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September 2023 by Susan Krantman
Nick at the Ankeny store was calm, patient, and knowledgeable as I came in upset over breaking my phone. He helped me through the entire process of choosing a new phone, transferring my data from my old phone, and saved me some money by updating insurance coverage for my families phones.
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August 2023 by Zoey McGuire
The service at this store is beyond exceptional. I came in to have my service fixed, all while there were these guys causing a ruckus and giving the employees trouble. So rude the whole time but the employees handled it very well and took care of me in the process. Will recommend and will go back!
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July 2023 by Colby Clark
Walked in and the two workers were talking, I figured no big deal I’ll wait a minute for them to see me, they look over and carry on with their conversation, after a few minutes I finally say excuse me, they look back again and say, “what?”. I said my phone was stolen and I would like to get a new one on the same line. They said we can’t do that l, we’ll have to add another line if you want a new phone, me not being knowledgeable enough on this stuff I believed them. I got the new line and found out a few days later that they only did it that way because that’s how they get most of their commission. Needless to say I’m extremely upset at my experience and won’t be returning to this store, and most likely will switch to Verizon entirely.
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July 2023 by Ryan Waddell
Very unprofessional employees. Long wait time, then proceeded to go to the back room for a half hour before I was helped. After that long wait, come to find out I was lied to about my plan. I got charged double of what they said I was going to. I would highly not recommend doing business here.
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July 2023 by Bobby Johnson
The workers there are awful!!! They don’t know how do things correctly & will screw up your account extra charges hidden fees etc. I would not recommend this store to anyone! STAY FAR AWAY!!!!
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March 2023 by Robert Wallace
The service was excellent and made the process of transferring service a lot less painless
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March 2023 by Mark Velko
Chad was a pleasure to work with and he made a normally time consuming process simple. I was going out of town and did not want the new phone to arrive while I was gone. He ordered it to arrive at the store. Thank you, Chad. I will not return to Verizon because of your service.
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February 2023 by Brittany Cook
I went in to add a line for my son, who is so deserving of his first phone. Chad helped us and was so kind and so friendly. I was not expecting the service or helpfulness I received while there and will be telling everyone to go to Chad! Thanks so much for all the help, and my son loves his new phone and case! Chad is a rare gem in customer service. He didn't try to push any products on us, he just listened and helped me get the best deal and couldn't have done a better job. ?
