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December 2023 by Jodey B
awful place to rent a car. I work and live locally, needed to pick up my pre paid rental on work hours bc my car as getting tires put on- and basically had my time wasted and my money taken. He asked for a business card and a utility bill- (my license and credit card wasn’t enough). He literally made me feel like I was a second rate citizen.I have rented many times at the San Jose Avis- absolutely zero issues. Not quite sure what this man who runs the Ankeny Avis deal is- but he doesn’t remember any repeat customers or care, he just takes peoples money.
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November 2023 by Melissa Busch
I needed a larger vehicle for an out of state sporting event while my vehicle was in the shop. They were able to find me a great vehicle that met my needs. Extremely friendly and helpful also!! Thank you!
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November 2023 by Rebeca Carson
Both my mom and I used Avis and Budget to rent a car for our vacation driving from Iowa to Florida and back. The cars were very nice and had a lot of amenities. Sam was amazing working with us and knew what we wanted and provided! Definitely coming back next year for our vacation again.
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November 2023 by Jim Crickon
Great experiences as I have had the pleasure of renting from Sam on numerous occasions and he has always exceeded my expectations. I highly recommend them!
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November 2023 by Trent B.
Everything about the rental experience was AWESOME! Sam took great care of me and upgraded cars at no charge, had good selection, and the Cars were all in good condition and clean. Customer service here can't be beat! Thank you again for everything! Will reserve again in future!
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September 2023 by Tim Pettus Jr
Easy booking process online. When I went to pick up the rental, a gentleman named Sam helped me. He was very polite, very quick and explained everything throughly. I was also dealing with issues on the phone with where I board my dogs while on vacation and Sam went above and beyond and reached out to the business owner where he boards his dogs and got me right in. Thanks to Sam I now have a great new place that I will go to for rentals when needed and a great new place place to board my dogs when needed!****UPDATE after using this location for a 2nd time******The booking process was still super easy and Sam is still the man! He helped me and my wife again and beat all the rates online for pricing! Vehicle was super clean and smelled great! Thanks again for your great service Sam, it is much appreciated sir!
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September 2023 by Cody McKinney (AxE)
Perfect service! Was called the morning of my trip by another car rental company I had a reservation with to let me know they wouldn't have a vehicle for me. Avis/Budget came through with the win with a last minute reservation. In, out and on the road in just a few minutes. I will be going to them from now on! 10/10 recommend
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September 2023 by Jacob Lovell
I imagine this is like most rental car companies. However, this is the only one I have a personal experience with. They will steal your money. Terrible customer service, they do not treat you like a person. I should edit this has nothing to do with this specific location, This is a review for the company as a whole. Have a great day
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September 2023 by Sam S
Love the Ankeny Avis Location! Everyone is always so helpful and nice! Guy at the counter was super friendly and chatty...Wonderful and Very pleasant Experience. Will Definitely rent here again!
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August 2023 by Jeff Behan
Sam was a huge help when my original plan fell through, last minute, before an important vacation. I called Avis and talked to Sam. He listened to my situation then immediately told me to stop in so he could help out. Amazing service, professional, and efficient process. He presented me the awesome vehicle I needed for the vacation and I was on the road before I knew it. Thank you!!
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August 2023 by Sarah Banks
I had a great experience. I needed a last minute rental during RAGBRAI. The gentleman that helped me was very kind and helpful. He returned my call quickly. He got me into a minivan at a time when rentals around Des Moines were totally sold out. The process was easy. I returned the car early without any issues. Yay!
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August 2023 by Brian Moede
Wife went up at our pickup time and got keys to our car. It stayed in lot till we could get it the next night to travel to Colorado. I got in the car about 11pm. The car stunk of someone's dirty butt that hadn't showed for weeks and drove car to Seattle. I say Seattle because when we got home to pack car up, we found key chains under back seat from Seattle and one behind rows of seats from state of Washington. Along with 2 opened 20ounce pops. I parked my car in the exact spot the told us to. Started car, tire pressure light comes on, pressure at 17psi. Stopped filed with air headed home. In all stopped about 10-12 times on our week long trip to Denver and back to fill junk tire with air. Most times at a $2 cost to me. didn't call and complain about any of it cause it all was what it was. Get back my car has a 12"x12" sticker stuck to the glass about towing my car f not moved by Thursday at 8am(it was Saturday morning) so guessing they figured it out before they towed. Still didn't complain. 2 hrs later and I look at bank statement and they charged me $75...called it was because the junk car he gave me was Filthy in his words. It did have a little sand in the front from a wet ball but nothing a normal vacuum wouldn't do. He said chocolate on seats(we don't eat candy) and "fluid" in backseat...no idea what that means. Guy was an a hole and does Terrible job at dealing out cars anyway
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June 2023 by Sheri P.
Although It was VERY busy, Sam still took time and made me feel like my business was important. He acknowledged everyone that came in with a welcoming smile. Sam's knowledge and expertise was quite helpful the way he was able to navigate the system to ensure that I received exactly what I needed. The Car was clean and the night drop box made it easy to return. I am completely satisfied with my experience and will definitely become a returning customer because of my experience. If I could give 100 stars, I would. Outstanding!
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June 2023 by Connie Glover
Sam was wonderful to work with!!!Especially since Enterprise cancelled on me 3 times!
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June 2023 by sinny fester
We love everything about this Avis location! Stellar customer service and always friendly. They show they care about your needs. Easy in and out. Great selection of clean car rentals. These guys do it right!
