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October 2023 by Laura Andersen-Koester
I became a customer of this bank when it was Bank of the West and was satisfied with the service. Now that BMO has taken over, I will be closing my accounts and taking my business elsewhere. Why? Because the last straw happened this morning. I was attempting to turn into the bank parking lot so I could go to the ATM before work. One of the BMO bank staff pulled their car in front of the entrance and would not let me into the parking lot. I had to go forward through the intersection around the corner and I entered the other entrance. When I came around, the bank employee was still blocking the other entrance. I went to the ATM then went to park where I work next door and watched as the person that was blocking the bank entrance parked their car and went into the bank. This is how I know that person was a bank employee. If this is the kind of customer service I can expect now, I will not be staying with BMO but I'll be banking elsewhere.
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January 2021 by K K
I just wanted to know the hours the bank is open (drive thru).
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October 2019 by Janeen T.
The happiest day was when I closed my account with this bank. I was a customer for over 30 years and when I asked for them to release funds from a check I got when closed on the sale of my home, they refused! It caused me to have to delay my move into my new place, which meant I had to pay for a hotel longer, had to eat for movers because my family members had to go back home,l-- all because I needed the money 4 days before they were going to release it. What is maddening is that they had already released some of the funds so they nee the check was good!!!!!!
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August 2019 by Bryce E.
I recently went to Bank of the West on Ankeny Blvd. I was very pleased with my experience and the customer service was AMAZING, the woman who helped me was named Alma I think. Very professional teller and very involved in her work. 10/10 would go again!