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August 2023 by Connie W
I just wanted to give a big shout out to Keith R. (Ankeny Branch Manager) for going above and beyond to help me out. I recently moved from Ankeny to the state of Virginia. There are no branches of Bank of the West (BOW) within several hundred miles of me. I was closing on a mortgage refinance and the title company required the closing money to be wired to their account. I called BOW 800 number and was told that all wire transfers must be done in person. I was close to panicking. There was no time to get to any branch or transfer the money to a local bank. I finally decided to call my former BOW home branch in Ankeny. I spoke with Keith and he got things going for an emergency wire transfer and guided me through the whole process. This wire transfer would NOT have been possible without the help from Keith. He is definitely that branch’s greatest asset.
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July 2023 by A S
Jessica B. is super efficient and helpful even when I provided a vague request! Was my first time requesting a bank letter and she got everything perfect for me! Thank you!!
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December 2022 by Wendy Britton Knau
Your service has deteriated over the past 5 years. Seriously considering pulling our five accounts and going someplace else!!!!!
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April 2022 by Dawn Slauson
Had Taylor R. (Asst. MGR.) with a very unusual "transaction". What a pleasant, helpful and professional young man!
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March 2022 by wendy knau
Your service has deteriated over the past 5 years. Seriously considering pulling our five accounts and going someplace else!!!!!
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February 2022 by Ryan Dickey
I literally cant think of a single way this bank could possibly make banking with them any harder that it is right now.
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January 2022 by Chris Weber
They've always been very helpful (using the Johnston branch). BUT VERY UNDEPENDABLE for being open even during 'regular' banking hours. And if you have something that has to actually be done in person, that can't be an issue.
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December 2021 by Rich
Been with this bank through several name changes. Basically 40 years. I am changing banks. Tired of driving 15 minutes to find the bank closed despite the website hours showing otherwise. Getting way to common. The Johnston bank is even worse.
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August 2019 by Darla Parker
Great staff at Bank of the West Johnston and SE 14th Street. Just frustrated over not being able to access my online account. Augh.....
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September 2018 by Sara Karabatsos
I was referred to this bank from a family member. I met Ryan Riviere and was glad I did! He set up a checking and savings accounts from myself and 2 teenage kids. He was very thorough, answered all my questions and went over the online banking with my kids! I would happily recommend Ryan to anyone!
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December 2017 by Leonard Brown
Went to cash a check that some one who banks there wrote me. Got charged a $7.50 fee for not being a customer. I would never in my life bank there.
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October 2017 by Bretton Finch
Staff here is always super friendly and very helpful for anything you need. The bank has always been honest, straightforward and helpful for anything I've needed.
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December 2016 by Ognjen Resanovic
Great Coustmar service,very nice people