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December 2023 by Jessica Miller
Great experience here staff are so nice, good prices and tons of great stuff for the pets
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December 2023 by Hunter Zandarski
Awesome place, you can bring your doggo in with you and have them help you pick out what treats and toys they want. Super friendly staff and I found out that some of their dog treats are actually delicious for human consumption too ??♂️. Seriously though.
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August 2023 by Michael Enos
Today Amber and Julie went above and beyond helping with Spot. It was really a pleasure. Great selection of goodies too?
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August 2023 by Reesy
This was Charlie’s first ever groom session in general. The groomers were very polite and personable to my dog. They were excellent on their communication and check marked everything I asked for!
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July 2023 by Alysa H.
I was very impressed with all of the workers. They where helpful when I asked about which bone would be best for my dog. My dog usually becomes very anxious in stores, so I was very pleased with this experience. I found everyone to be friendly.
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July 2023 by Melinda Bianchi
I've been getting treats for my dog here since I moved to Iowa almost 3 years ago, and have been getting him groomed here for almost as long. I love the staff! Love the texting feature for booking appointments! The treats are great! I love all the variety and seasonal changes! This is the only place I recommend for a good, thorough groom!
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July 2023 by Dagan F.
Had a very bad experience. Would not recommend to anyone with vocal puppies as there seems to be a lot of inexperience, or maybe they just didnt like us, who knows. The owner, Anna, attempted to blame us for having a bad experience and posting a review about it. Very embarrassing way to respond to a client. Luckily I have the voicemail saved and can show it to anyone who asks about our experience. Also made a Facebook post review that mysteriously got "deleted by admin". Very unfortunate that instead of attempting to repair a terrible first impression, Anna chose to take the route of blaming the customer first. I will provide a picture of my deleted review below, thank goodness Yelp doesn't allow owners to delete anything!! Be cautious! :)
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June 2023 by Ken Clark
Great selection of toys and specialty items for my canines. Usually get bakery items for dog's birthdays and never leave disappointed. Staff were very friendly, knowledgeable, and helpful.
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June 2023 by Linda C.
You Get great help while shopping at this store. They have a wonderful. Group of people who willing to do any thru can go to help while shopping for all of their many items.
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June 2023 by Alex J.
Just went in here for the first time in over a year. We lost our dog last year and used to get him treats from here all the time. I'm assuming they are under new ownership or something because the lack of customer service when there were 4 associates just standing around and we were the only people in the store is appalling. I definitely won't be returning. There are other pet places in ankeny that are much more service oriented.
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March 2023 by Sue Waters
Used their self serve dog washing station. Overall, it worked for my large dog. But it was a first time and really no introduction or instruction, just a "it's ready". Just one station to use, but didn't have to wait so that was nice. No reservations allowed, first come first serve. Room was small and also included a wire kennel where a dog was placed that barked loudly continuously. Water didn't warm much so kinda cool bath, however the water hose set up was easy to use. Website said everything included for professional bath - there were two half bottle of shampoo and two refilled bottle of other shampoo, didn't see label so didn't use. Clerk said it was written on top of lid. No conditioner (clerk said they were out ?) or deshedding shampoo. Dryer didn't work initially so had to leave dog in tub to go out in the store to ask why. He didn't jump but easily could have. Then airflow was very strong due to a directional nozzle but it fell off when I was halfway done which really helped. It also never warmed up. Handle got warm to hold but air wasnt warm like a hair dryer. Again, scared him but was just really too forceful against his skin. and he didn't like it so I was using my hand to diffuse it. I dried him in the tub as they recommended but I wasn't comfortable standing on a wet floor after the bath using an electrical appliance. There was a basket of a couple of brushes and combs available. Nice clean white big bath towels for drying. Overall, it was fine and got the job done. I was able to bathe him but I was soaked down the front when I left. Again, it was my first time. But I'd probably wear a rain jacket or bring an apron or something next time. It would be a nice addition to have an apron available. They were very nice, but would have liked a stop by to make sure it was going ok. Maybe my expectations were a bit high, too.
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January 2023 by Melissa Bower
Got our mini doodle groomed today. Oh my gosh he looks perfect. Groomer came out and talked with us after. Super happy !
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December 2022 by Alyssa V.
Very cool little store! They have all things essential to pets! I would definitely Chet it out if you have a pet. They have toys, treats galore, clothing, jackets and so much more.
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October 2022 by Vicki Spencer
My chihuahua who is 5 years old has never been able to eat dog food because his mouth is too small and he’s now missing half his teeth. I bought a bag of bixbi Liberty freeze dried beef recipe and I swear I gave him half a bowl and he ate every bit. Anna said he will like this because it’s so soft for him to eat and it’s all natural food. All his life I had to buy lean hamburger and scramble it or lean chicken. I have never seen my puppy eat dog food ever!!!!! Thank you Anna!! You’re an angel. I will never have to cook him food again! I didn’t think this would work BUT these girls proved me different. I’m coming in tomorrow and buying more. I can’t say thank you enough. I’m a customer for life!
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September 2022 by Kayla Nyvold
I've been a customer for years and I realized I've never written a review! We love Brown Dog Bakery! Even after being a customer for 5+ years, I am still treated like it's my first time visiting the store. The staff is always beyond helpful and so knowledgeable. They have a huge selection and there is always something new. I drive past several other pet stores every day and go out of my way to shop at Brown Dog. When I was sick, the owner personally delivered my dog food to my door. They even added some chews and a toy for my pups who were very bored during that time. I won't buy my pet products anywhere else!
